{"id":10097,"date":"2018-11-21T10:30:14","date_gmt":"2018-11-21T01:30:14","guid":{"rendered":"http:\/\/blog.jandi.com\/ko\/?p=10097"},"modified":"2019-03-15T12:45:32","modified_gmt":"2019-03-15T03:45:32","slug":"lets_do_nps_survey","status":"publish","type":"post","link":"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/","title":{"rendered":"\ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c \u2461 NPS \uc2e4\ud589\ud558\uae30"},"content":{"rendered":"<span class=\"rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">\ud83d\udd51 \ub9ac\ub529\ud0c0\uc784: <\/span> <span class=\"rt-time\">7<\/span> <span class=\"rt-label rt-postfix\">\ubd84<\/span><\/span><section class=\"section section--body section--first\">\n<p id=\"1949\" class=\"graf graf--p graf-after--p\">\uc624\ub298\uc740 \ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c NPS\ub97c \uc2e4\ud589\ud558\ub294 \ubc29\ubc95\uc744 \uc18c\uac1c\ud558\uace0\uc790 \ud569\ub2c8\ub2e4.\u00a0<\/p>\n<p id=\"f8d8\" class=\"graf graf--p graf-after--p\">NPS\ub97c \uc2e4\ud589\ud558\uae30 \uc704\ud574\uc11c\ub294 \uba3c\uc800 \uc870\uc0ac \ub300\uc0c1\uc5d0 \ub300\ud55c 3\uac00\uc9c0\ub97c \uc815\ud574\uc57c \ud569\ub2c8\ub2e4.\u00a0<\/p>\n<ol>\n<li class=\"graf graf--p graf-after--p\"><strong>\ubc1c\uc1a1 \ub300\uc0c1 \uc778\uc6d0 \uc218<\/strong><\/li>\n<li class=\"graf graf--p graf-after--p\"><strong>\ubc1c\uc1a1 \ub300\uc0c1 \uc9d1\ub2e8 \uc120\uc815<\/strong><\/li>\n<li class=\"graf graf--p graf-after--p\"><strong>\ubc1c\uc1a1 \uc8fc\uae30 \uc124\uc815<\/strong><\/li>\n<\/ol>\n<p id=\"c671\" class=\"graf graf--p graf-after--li graf--trailing\">\uac01 \ud68c\uc0ac\uac00 \ucc98\ud55c \uc0c1\ud669\uc5d0 \ub9de\uac8c 3\uac00\uc9c0 \uae30\uc900\uc744 \uc720\uc5f0\ud558\uac8c \uc870\uc808\ud558\uc2dc\uba74 \ub429\ub2c8\ub2e4. \ub2e4\ub9cc 1. \ubc1c\uc1a1 \ub300\uc0c1 \uc778\uc6d0 \uc218\ub294 \uc815\ud655\ud55c \uc218\uce58\ub97c \uc54c\ub824\ub4dc\ub9ac\ub3c4\ub85d \ud558\uaca0\uc2b5\ub2c8\ub2e4.\u00a0 \ub530\ub77c\uc11c 1. \ubc1c\uc1a1 \ub300\uc0c1 \uc778\uc6d0 \uc218\ub97c \uc81c\uc678\ud55c 2. \ubc1c\uc1a1 \ub300\uc0c1 \uc9d1\ub2e8\uacfc 3. \ubc1c\uc1a1 \uc8fc\uae30\ub294 \uc870\uc0ac \ubaa9\uc801\uc5d0 \ub9de\uac8c \uc790\uc720\ub86d\uac8c \uc870\uc808\ud574\uc8fc\uc138\uc694. \uc5b4\ub5a4 \uc598\uae34\uc9c0 \uc544\uc9c1\uc740 \uac10\uc774 \uc798 \uc548 \uc7a1\ud788\uc2e4 \uac70\uc5d0\uc694. 1\ubc88\ubd80\ud130 \ucc28\uadfc\ucc28\uadfc \ubcf4\ub3c4\ub85d \ud558\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<\/section>\n<section class=\"section section--body\">\n<div class=\"section-content\">\n<div class=\"section-inner sectionLayout--insetColumn\" style=\"text-align: center\">\n<p>&nbsp;<\/p>\n<h2 id=\"6d93\" class=\"graf graf--p graf--leading\" style=\"text-align: left\"><strong class=\"markup--strong markup--p-strong\">NPS\ub294 \uba87 \uba85\uc5d0\uac8c \ubcf4\ub0b4\uc57c \ud560\uae4c? <\/strong><\/h2>\n<h3 class=\"graf graf--p graf--leading\" style=\"text-align: left\"><strong class=\"markup--strong markup--p-strong\">1.\u00a0<\/strong>\ubc1c\uc1a1 \ub300\uc0c1 \uc778\uc6d0 \uc218 \uc120\uc815\u00a0<\/h3>\n<p id=\"38a6\" class=\"graf graf--p graf-after--p\" style=\"text-align: left\">\uacb0\ub860\ubd80\ud130 \ub9d0\uc500\ub4dc\ub9ac\uba74\u00a0<strong class=\"markup--strong markup--p-strong\">NPS\ub294 \ub300\ub7b5 250\uba85\uc5d0\uac8c \ub2f5\ubcc0\uc744 \ubc1b\uc73c\uba74 \uc720\ud6a8<\/strong>\ud569\ub2c8\ub2e4. NPS\uac00 \uc544\ubb34\ub9ac \uc88b\uc740 \uc218\ub2e8\uc774\ub77c \ud55c\ub4e4 10\uba85\ucc98\ub7fc \uc801\uc740 \ub2f5\ubcc0 \uc218\ub85c\ub294 \uc870\uc0ac\uc758 \uc2e0\ub8b0\ub3c4\ub97c \ud655\ubcf4\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \ub2e4\ub9cc \uc65c \ud558\ud544 250\uba85\uc774\uc9c0? \ub77c\ub294 \uc758\ubb38\uc744 \uac00\uc9c8 \ubd84\ub4e4\uc774 \uacc4\uc2e4 \uac83 \uac19\uc2b5\ub2c8\ub2e4. \ud574\ub2f9 \uc218\uce58\ub294 \uc81c\uac00 \uc784\uc758\ub85c \uc120\uc815\ud55c \uac83\uc740 \uc544\ub2c8\uace0\uc694,\u00a0<a class=\"markup--anchor markup--p-anchor\" href=\"https:\/\/www.zendesk.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Zendesk<\/a>\ub780 \uae30\uc5c5\uc5d0\uc11c\u00a0<a class=\"markup--anchor markup--p-anchor\" href=\"https:\/\/support.zendesk.com\/hc\/en-us\/articles\/203759086-NPS-Best-Practices-The-most-effective-way-to-send-a-Net-Promoter-Score-survey\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">NPS\uc5d0 \ub300\ud574 \ub2e4\ub8ec \uae00<\/a>\uc744 \uc77c\ubd80 \ucc28\uc6a9\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p id=\"d602\" class=\"graf graf--p graf-after--p\"><strong>&lt; zendesk \uc5d0\uc11c NPS \uc751\ub2f5\uc218 \uc0b0\uc815\uc744 \uc704\ud55c\u00a0\uc218\uc2dd&gt;\u00a0<\/strong><\/p>\n<figure id=\"c2d0\" class=\"graf graf--figure graf-after--p\">\n<div class=\"aspectRatioPlaceholder is-locked\">\n<div class=\"progressiveMedia js-progressiveMedia graf-image is-canvasLoaded is-imageLoaded\"><img decoding=\"async\" class=\"progressiveMedia-image js-progressiveMedia-image aligncenter\" src=\"https:\/\/i0.wp.com\/cdn-images-1.medium.com\/max\/800\/1*9_Kn9DYoPu9gfRsCDYudEg.png?w=1170&#038;ssl=1\" data-recalc-dims=\"1\" \/><\/div>\n<div>\u00a0<\/div>\n<ul>\n<li class=\"progressiveMedia js-progressiveMedia graf-image is-canvasLoaded is-imageLoaded\" style=\"text-align: left\">n : \uc774\uc0c1\uc801\uc778 \uc751\ub2f5\uc790 \uc218<\/li>\n<li class=\"progressiveMedia js-progressiveMedia graf-image is-canvasLoaded is-imageLoaded\" style=\"text-align: left\">z : \uc2e0\ub8b0\ub3c4\uc5d0 \ub530\ub978 \ud45c\uc900\ud3b8\ucc28. \uc2e0\ub8b0\ub3c4\ub294 95% \ucd94\ucc9c.<\/li>\n<li class=\"progressiveMedia js-progressiveMedia graf-image is-canvasLoaded is-imageLoaded\" style=\"text-align: left\">e : \uc624\ucc28 \ud55c\uacc4. \u00b13%\ub294 \ud5c8\uc6a9 \uc624\ucc28 \ubc94\uc704 \ub0ae\uc74c. \u00b15%\ub294 \uac00\uc7a5 \uc77c\ubc18\uc801. \u00b110%\ub294 \ud5c8\uc6a9 \uc624\ucc28 \ubc94\uc704 \ub192\uc74c<\/li>\n<li class=\"progressiveMedia js-progressiveMedia graf-image is-canvasLoaded is-imageLoaded\" style=\"text-align: left\"><strong><img loading=\"lazy\" decoding=\"async\" id=\"topic_rrw_2gh_tp__image_trg_jj4_tp\" class=\"image\" src=\"https:\/\/i0.wp.com\/zen-marketing-documentation.s3.amazonaws.com\/docs\/en\/nps_equations_2.png?ssl=1\" width=\"20\" height=\"14\" \/>\u00a0<\/strong>(\uc2dc\uadf8\ub9c8\u00b2) : NPS \ubd84\uc0b0. \uc5ec\uae30\uc11c\ub294 \uace0\uac1d\uad70 \ubcc4\ub85c 1\/3\uc529\uc73c\ub85c \uac00\uc815\ud558\uc5ec \uacc4\uc0b0<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div>\n<\/figure>\n<p id=\"5c63\" class=\"graf graf--p graf-after--blockquote\" style=\"text-align: left\">NPS \uc870\uc0ac \uc2dc \uc2e0\ub8b0\ub3c4 95%, \uc624\ucc28 \ud55c\uacc4 10%, \uac01 \uace0\uac1d\uad70\uc774 Promoter, Passive, Detractor \uc720\ud615\uc73c\ub85c 1\/3\uc529 \uc874\uc7ac\ud55c\ub2e4\uace0 \uac00\uc815\ud588\uc2b5\ub2c8\ub2e4. \uacc4\uc0b0\uc744 \ud558\uba74 256\uc774\ub780 \uacb0\uacfc\uac12\uc774 \ub098\uc624\uace0 \ub300\ub7b5 250\uba85 \uc774\uc0c1\uc758 \ub2f5\ubcc0\uc774 \uc788\uc73c\uba74 NPS \uc870\uc0ac\uac00 \uc720\ud6a8\ud558\ub2e4\uace0 \uacb0\ub860 \uc9c0\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc880 \ub354 \uae4a\uc774 \ud1b5\uacc4 \ub0b4\uc6a9\uc744 \ud0d0\uad6c\ud558\uace0 \uc2f6\uc73c\uc2e0 \ubd84\uc740\u00a0<a class=\"markup--anchor markup--p-anchor\" href=\"https:\/\/support.zendesk.com\/hc\/en-us\/articles\/203759086-NPS-Best-Practices-The-most-effective-way-to-send-a-Net-Promoter-Score-survey\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">\uc6d0\uae00<\/a>\uc744 \ucc38\uace0\ud574\uc8fc\uc138\uc694.\u00a0<\/p>\n<p id=\"7c0e\" class=\"graf graf--p graf-after--p\" style=\"text-align: left\">250\uac1c\uc758 \ub2f5\ubcc0\uc744 \ubaa8\uc73c\ub294 \uac83\uc774 \ubaa9\ud45c\ub77c\uba74 \ub3c4\ub300\uccb4 \uba87 \uba85\uc5d0\uac8c NPS \uc124\ubb38\uc9c0\ub97c \ubc1c\uc1a1\ud574\uc57c\ud560\uae4c\uc694? CRM \uc11c\ube44\uc2a4\ub85c \uc720\uba85\ud55c Zendesk\uc5d0\uc11c\ub294 \ubbf8\uad6d\uc5d0\uc11c \uc77c\ubc18\uc801\uc73c\ub85c \uc751\ub2f5\ub960\uc774 15%\ub77c\ub294 \uacbd\ud5d8\uc744 \ud1a0\ub300\ub85c \uc57d 1,700\uba85 (250\/0.15)\uc5d0\uac8c \uc124\ubb38\uc9c0\ub97c \ubc1c\uc1a1\ud558\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ud55c\uad6d\uc5d0\uc11c \uc794\ub514 \uc774\uba54\uc77c\uc744 \ubc1b\ub294 \uc0ac\ub78c\ub4e4\uc740 \uc751\ub2f5\ub960\uc774 \ub354 \ub0ae\uc558\uc2b5\ub2c8\ub2e4.\u00a0<\/p>\n<p id=\"1611\" class=\"graf graf--p graf-after--p\" style=\"text-align: left\">\ucd08\uae30 \uc774\uba54\uc77c\ub85c \ubc1c\uc1a1\ud55c\u00a0<strong class=\"markup--strong markup--p-strong\">NPS \uc124\ubb38 \uc751\ub2f5\ub960\uc740 5%\ub97c \ub118\uc9c0 \ubabb\ud588\uc2b5\ub2c8\ub2e4<\/strong>. \ub530\ub77c\uc11c \uc800\ud76c\ub294 \ub2f5\ubcc0\uc790 \uc911 &#8216;\uce58\ud0a8&#8217; \uae30\ud504\ud2f0\ucf58\uc744 \uc120\uc815\ud574 \ub4dc\ub9ac\ub294 \uc124\ubb38 \uc774\ubca4\ud2b8 \ud615\uc2dd\uc73c\ub85c \uc124\ubb38\uc870\uc0ac \ubc29\uc2dd\uc744 \ubcc0\uacbd\ud574 NPS\uc758 \uc751\ub2f5\ub960\uc744 \uc57d 10%\ub85c \ub192\uc600\uc2b5\ub2c8\ub2e4. \uc57d 10%\uc758 \uc751\ub2f5\ub960\uc744 \uace0\ub824\ud558\uc5ec NPS \ubc1c\uc1a1 \ub300\uc0c1 \uc778\uc6d0 \uc218\ub294 2,500 ~ 3,500\uba85 \uc815\ub3c4\ub85c \uc9c0\uae08\uc740 \uc870\uc815\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p class=\"graf graf--p graf-after--p\" style=\"text-align: left\">\ub530\ub77c\uc11c \ucc98\uc74c NPS\ub97c \uc2e4\ud589\ud558\uc2e4 \ub54c\ub294, \uc6b0\ub9ac \uc81c\ud488\/\uc11c\ube44\uc2a4\uc758 \uc0ac\uc6a9\uc790\ub4e4\uc758 \uc751\ub2f5\ub960\uc744 \ud30c\uc545\ud574\ubcf4\uace0 250\uba85\uc758 \ub2f5\ubcc0\uc744 \uc5bb\uc744 \uc218 \uc788\ub294 \uc608\uc0c1 \uc778\uc6d0\uc744 \uacc4\uc0b0\ud574\uc11c \ubc1c\uc1a1 \ub300\uc0c1 \uc778\uc6d0\uc744 \uc815\ud558\uc2dc\uba74 \ub429\ub2c8\ub2e4. \ud639\uc2dc\ub77c\ub3c4 \ubaa9\ud45c \uc778\uc6d0\ub9cc\ud07c \uace0\uac1d\uc774 \uc5c6\ub2e4\uace0 \ud558\ub354\ub77c\ub3c4 \uc2ac\ud37c\ud558\uc9c0 \ub9c8\uc138\uc694! \uadf8\ub7fc \ub354 \ub9ce\uc740 \uc0ac\ub78c\ub4e4\uc5d0\uac8c \uc124\ubb38\uc9c0\ub97c \ubcf4\ub0b4\uba74 \ub418\ub2c8\uae4c\uc694 ^.^\u00a0<\/p>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<div class=\"section-content\">\n<div class=\"section-inner sectionLayout--insetColumn\" style=\"text-align: center\">\n<h3 class=\"graf graf--blockquote graf-after--p graf--trailing\"><strong>\uc751\ub2f5\ub960 \ub192\uc774\uae30 TIP! : \uc774\uba54\uc77c \uc81c\ubaa9\uc5d0 \uc774\ubca4\ud2b8 \uc0c1\ud488\uc744 \ub178\ucd9c\ud558\uba74 \ud074\ub9ad\ub960\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/strong><\/h3>\n<p><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-28.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10192\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/%e1%84%8e%e1%85%b5%e1%84%8f%e1%85%b5%e1%86%ab-%e1%84%83%e1%85%b3%e1%84%85%e1%85%b5%e1%86%b8%e1%84%82%e1%85%b5%e1%84%83%e1%85%a1\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-28.png?fit=751%2C716&amp;ssl=1\" data-orig-size=\"751,716\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\u110e\u1175\u110f\u1175\u11ab \u1103\u1173\u1105\u1175\u11b8\u1102\u1175\u1103\u1161!\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-28.png?fit=300%2C286&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-28.png?fit=751%2C716&amp;ssl=1\" class=\"alignnone size-full wp-image-10192\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-28.png?resize=751%2C716&#038;ssl=1\" alt=\"\" width=\"751\" height=\"716\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-28.png?w=751&amp;ssl=1 751w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-28.png?resize=300%2C286&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-28.png?resize=400%2C381&amp;ssl=1 400w\" sizes=\"auto, (max-width: 751px) 100vw, 751px\" data-recalc-dims=\"1\" \/><\/a><\/p>\n<\/div>\n<\/div>\n<\/section>\n<div class=\"section-divider\">\u00a0<\/div>\n<section class=\"section section--body\">\n<h2 id=\"c3db\" class=\"graf graf--p graf--leading\"><strong class=\"markup--strong markup--p-strong\">NPS\ub294 \ub204\uad6c\uc5d0\uac8c \ubcf4\ub0b4\uc57c \ud560\uae4c?<\/strong><\/h2>\n<h3 class=\"section-content\">2. \ubc1c\uc1a1 \ub300\uc0c1 \uc9d1\ub2e8 \uc120\uc815<\/h3>\n<div class=\"section-content\">NPS \uc2e0\ub8b0\ub3c4\ub97c \ub192\uc774\uae30 \uc704\ud574\uc11c\ub294 \uc124\ubb38 \uc751\ub2f5\uc790\ub4e4\uc774 \uc6b0\ub9ac \uace0\uac1d\uc744 \u2018\uc5bc\ub9c8\ub098 \uc798 \ub300\ud45c\ud558\uace0 \uc788\ub294\uc9c0\u2019\uac00 \uc911\uc694\ud558\uaca0\uc8e0? \uc544\ubb34\ub9ac \uc751\ub2f5\uc790\uac00 \ub9ce\uc544\ub3c4 \uadf8\ub4e4\uc774 \uc6b0\ub9ac \uc81c\ud488\/\uc11c\ube44\uc2a4\ub97c \uc798 \uc774\ud574\ud558\uc9c0 \ubabb\ud558\uace0 \uc788\ub294 \uace0\uac1d\uc774\ub77c\uba74 \uacb0\uacfc\ub294 \ubb34\uc758\ubbf8\ud569\ub2c8\ub2e4. \uc5b4\ub5bb\uac8c \uc6b0\ub9ac \uace0\uac1d\uc744 \ub300\ud45c\ud558\ub294 NPS \uc751\ub2f5\uc790\ub97c \ubaa8\uc744 \uac83\uc778\uc9c0 \uadf8 \uae30\uc900\uc740 \ud310\ub9e4\ud558\ub294 \uc81c\ud488\/\uc11c\ube44\uc2a4\ubcc4\ub85c \ub9ce\uc774 \ub2e4\ub97c \ud150\ub370\uc694, \uadf8\ub807\uae30\uc5d0 \uc794\ub514\ub9cc \uc608\ub97c \ub4e4\uc5b4 \uc124\uba85\ud574\ubcfc\uac8c\uc694.<\/div>\n<div>\u00a0<\/div>\n<div class=\"section-content\">\uc800\ud76c CX\ud300\uc740 \uc794\ub514\uc758 <strong>\uc8fc\uc694 \uae30\ub2a5\ub4e4\uc744 \uc774\ud574<\/strong>\ud558\uace0 \uc788\uc73c\uba74\uc11c, <strong>\ud65c\ubc1c\ud788 \uc11c\ube44\uc2a4\ub97c \uc0ac\uc6a9<\/strong>\ud558\ub294 \uace0\uac1d\uc774 \uc804\uccb4 \uc794\ub514 \uc0ac\uc6a9\uc790 \uc9d1\ub2e8\uc744 \ub300\ud45c\ud560 \uc218 \uc788\ub2e4\uace0 \uac00\uc815\ud588\uc2b5\ub2c8\ub2e4.\u00a0<\/div>\n<div class=\"section-content\">\n<ol>\n<li id=\"fff9\">\n<p><strong>\uc8fc\uc694 \uae30\ub2a5<\/strong>\ub4e4\uc744 \uc774\ud574\ud558\uace0 \uc811\ud55c \uace0\uac1d\uc774\uc5b4\uc57c \ud55c\ub2e4 \u2192 \uc794\ub514\ub97c <strong>\uc0ac\uc6a9\ud55c \uc9c0 \ucd5c\uc18c \ud55c \ub2ec<\/strong>\uc740 \ub3fc\uc57c \ud55c\ub2e4<\/p>\n<\/li>\n<li id=\"434d\">\n<p>\uc794\ub514\ub97c <strong>\ucd5c\uadfc\uae4c\uc9c0\ub3c4 \ud65c\ubc1c\ud788 \uc774\uc6a9 \uc911<\/strong>\uc778 \uace0\uac1d\uc774\uc5b4\uc57c \ud55c\ub2e4. \u2192 \uc794\ub514\uc5d0 <strong>\ucd5c\uadfc \uc774\ud2c0 \ub0b4\uc5d0\ub294 \uc811\uc18d<\/strong>\ud574\uc57c \ud55c\ub2e4\u00a0<\/p>\n<\/li>\n<\/ol>\n<\/div>\n<div>\u00a0<\/div>\n<div class=\"section-content\">\uc774\ub97c \uc218\uce58\uc801\uc73c\ub85c \ubcc0\ud658\ud558\uba74 \uacb0\uacfc\uc801\uc73c\ub85c <span style=\"text-decoration: underline\"><strong>\uc794\ub514\uc5d0 \uac00\uc785\ud55c \uc9c0 30\uc77c \uc774\uc0c1 \ub41c \uace0\uac1d \uc911, \ucd5c\uadfc \uc774\ud2c0 \ub0b4\uc5d0 \ub85c\uadf8\uc778\ud55c \uace0\uac1d<\/strong><\/span>\uc744 \uc794\ub514 CX\ud300\uc740 NPS \uc124\ubb38 \ubc1c\uc1a1 \ub300\uc0c1\uc9d1\ub2e8\uc73c\ub85c \uc120\uc815\ud588\uc2b5\ub2c8\ub2e4.<\/div>\n<div>\u00a0<\/div>\n<div class=\"section-content\">\uc794\ub514\ub294 \uc6f9\/\ubaa8\ubc14\uc77c \uae30\ubc18 \uc5c5\ubb34\uc6a9 \ud611\uc5c5\ud234\uc774\uae30\uc5d0 \uc0ac\uc6a9\uae30\uac04\uacfc \ube48\ub3c4\uac00 \ub300\ud45c \uc0ac\uc6a9\uc790 \uc9d1\ub2e8\uc744 \uc120\uc815\ud558\ub294 \ub450 \uac00\uc9c0 \uc911\uc694\ud55c \uae30\uc900\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc SNS \uc11c\ube44\uc2a4\ub77c\uba74 \ud314\ub85c\uc6cc \uc218 \ubc0f \uc7ac\ubc29\ubb38 \uc815\ub3c4, \uc5d4\ud130\ud14c\uc778\uba3c\ud2b8 \uc11c\ube44\uc2a4\ub77c\uba74 \uc5c5\ub85c\ub4dc \ub610\ub294 \uc18c\ube44\ud55c \ucf58\ud150\uce20 \uac1c\uc218 \ub4f1 \ub2e4\uc591\ud55c \uae30\uc900\uc774 \ub300\ud45c \uace0\uac1d\uad70\uc744 \ubf51\ub294 \uc774\uc720\uac00 \ub420 \uc218 \uc788\uaca0\uc8e0?<\/div>\n<\/section>\n<div>\u00a0<\/div>\n<div style=\"text-align: center\"><strong>&lt;\uc794\ub514 NPS \ubc1c\uc1a1 \ub300\uc0c1\uc790 \uae30\uc900&gt;<\/strong><\/div>\n<section class=\"section section--body\">\n<div style=\"text-align: center\"><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps-.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10198\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/nps-%e1%84%83%e1%85%a2%e1%84%89%e1%85%a1%e1%86%bc%e1%84%8c%e1%85%a1-%e1%84%89%e1%85%a5%e1%86%ab%e1%84%8c%e1%85%a5%e1%86%bc\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps-.png?fit=670%2C486&amp;ssl=1\" data-orig-size=\"670,486\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"NPS \u1103\u1162\u1109\u1161\u11bc\u110c\u1161 \u1109\u1165\u11ab\u110c\u1165\u11bc\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps-.png?fit=300%2C218&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps-.png?fit=670%2C486&amp;ssl=1\" class=\"alignnone size-full wp-image-10198\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps-.png?resize=670%2C486&#038;ssl=1\" alt=\"\" width=\"670\" height=\"486\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps-.png?w=670&amp;ssl=1 670w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps-.png?resize=300%2C218&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps-.png?resize=400%2C290&amp;ssl=1 400w\" sizes=\"auto, (max-width: 670px) 100vw, 670px\" data-recalc-dims=\"1\" \/><\/a><\/div>\n<div>\u00a0<\/div>\n<div class=\"section-content\">\uc5ec\uae30\uc5d0 1\ubc88\uc5d0\uc11c \uc815\ud55c \ubc1c\uc1a1 \ub300\uc0c1 \uc778\uc6d0 \uc218\uc5d0 \ub9de\ucdb0 \uc778\uc6d0\uc744 \uc801\uc808\ud558\uac8c \uc870\uc808\uae4c\uc9c0 \ud574\uc8fc\uba74 NPS \ubc1c\uc1a1 \uc900\ube44 \uc644\uc131\uc785\ub2c8\ub2e4!\u00a0 \uc608\ub97c \ub4e4\uc5b4 &#8216;\uc794\ub514\uc5d0 \uac00\uc785\ud55c\uc9c0 30\uc77c \uc774\uc0c1 \ub41c \uace0\uac1d&#8217;\uc744 \ub300\uc0c1\uc73c\ub85c \ud588\uc744\ub54c \ud6c4\ubcf4 \ubc1c\uc1a1 \ub300\uc0c1\uc790\uac00 \ub108\ubb34 \ub9ce\ub2e4\uba74 &#8216;\uac00\uc785\ud55c\uc9c0 30\uc77c \uc774\uc0c1\uc744 \uac00\uc785\ud55c\uc9c0 14\uc77c \uc774\uc0c1&#8217;\uc73c\ub85c \ubc14\uafb8\uba74 \ub300\uc0c1\uc790\uac00 \uc904\uc5b4\ub4e4\uac8c \ub429\ub2c8\ub2e4.\u00a0<\/div>\n<\/section>\n<div class=\"section-divider\">\u00a0<\/div>\n<div>\u00a0<\/div>\n<section class=\"section section--body\">\n<div class=\"section-content\">\n<div class=\"section-inner sectionLayout--insetColumn\">\n<h2 id=\"c2f3\" class=\"graf graf--p graf--leading\"><strong class=\"markup--strong markup--p-strong\">NPS\ub294 \uc5bc\ub9c8\ub098 \uc790\uc8fc \ubcf4\ub0b4\uc57c \ud560\uae4c?<\/strong><\/h2>\n<h3><strong>3. \ubc1c\uc1a1 \uc8fc\uae30 \uc120\uc815<\/strong><\/h3>\n<p id=\"4038\" class=\"graf graf--p graf-after--figure\">NPS\ub294 \uc0c1\uc2dc\uc801\uc73c\ub85c \uc2e4\uc2dc\uac04\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1\uc744 \ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc800\ud76c \uac19\uc740 \uacbd\uc6b0 1\ub2ec \uac04\uaca9\uc73c\ub85c \uc124\ubb38\uc870\uc0ac\ub97c \ubc1c\uc1a1\ud558\uace0 \uc815\uae30\uc801\uc73c\ub85c \ucd94\uc774\ub97c \ud655\uc778\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud2b9\uc815 \uae30\uac04 \ub3d9\uc548 \uace0\uac1d \ud53c\ub4dc\ubc31\uc744 \ubc1b\uace0 \ubc1c\uc1a1 \uc8fc\uae30 \uc0ac\uc774\uc5d0 \uc81c\ud488\uc774 \uc5bc\ub9c8\ub098 \uac1c\uc120\ub410\ub294\uc9c0 \ud30c\uc545\ud560 \uc218 \uc788\ub294 \uc9c0\ud45c\ub85c \uc0ac\uc6a9\ud558\uace0 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n<p class=\"graf graf--p graf-after--figure\">\ubc1c\uc1a1 \uc8fc\uae30\ub294 \uc870\uc0ac \ubaa9\uc801\uc5d0 \ub530\ub77c \ucc9c\ucc28\ub9cc\ubcc4\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\uc2dc\uac04, \uc8fc\uac04, \uc6d4\uac04 \ub4f1 \ub2e4\uc591\ud558\uac8c \uc6b0\ub9ac \uc81c\ud488\/\uc11c\ube44\uc2a4\uc758 \ub9cc\uc871\ub3c4\ub97c \uccb4\ud06c\ud560 \uc218 \uc788\ub3c4\ub85d \uc124\uc815\ud574\uc8fc\uc138\uc694. NPS \uc124\ubb38\uc9c0\ub97c \ubc1c\uc1a1\ud558\uc5ec \uace0\uac1d\uc758 \ud53c\ub4dc\ubc31\uc744 \ubc1b\uace0, \uc774\ub97c \uc81c\ud488\uc5d0 \ub179\uc5ec\ub0b4\uae30\uc5d0 \ucda9\ubd84\ud55c \uc2dc\uac04\uc774\ub77c\uba74 \ubb34\uc5c7\uc774\ub4e0\uc9c0 \uc774\uc0c1\uc801\uc778 \ubc1c\uc1a1 \uc8fc\uae30\uc785\ub2c8\ub2e4.\u00a0<\/p>\n<p class=\"graf graf--p graf-after--figure\">\ub2e4\ub9cc \ud55c \uac00\uc9c0 \uc8fc\uc758\ud560 \uc0ac\ud56d\uc740\u00a0<strong class=\"markup--strong markup--p-strong\">\ub3d9\uc77c\ud55c \uc0ac\ub78c\uc774 \ub2e8\uae30\uac04 \ub0b4\uc5d0 \uc911\ubcf5\ud558\uc5ec NPS \uc124\ubb38\uc744 \ud558\uc9c0 \uc54a\ub3c4\ub85d <\/strong>\ud574\uc8fc\uc138\uc694. 2. \ubc1c\uc1a1 \ub300\uc0c1 \uc9d1\ub2e8 \uc124\uc815 \ubc29\ubc95\uc5d0\uc11c \ubcf4\ub4ef\uc774, \uc794\ub514 \ud300\uc740 \uc0ac\uc6a9\uc790\uac00 \uac00\uc785\ud55c \ub2ec\uc744 \uc911\uc2ec\uc73c\ub85c \ubc1c\uc1a1 \ub300\uc0c1 \uc9d1\ub2e8\uc744 \uad6c\ubd84\ud574 \ud55c \ubc88 NPS \uc124\ubb38\uc744 \ubc1b\uc740 \uc0ac\ub78c\uc774 \ub2e4\uc2dc \uc124\ubb38\uc870\uc0ac \uba54\uc77c\uc744 \ubc1b\uc9c0 \uc54a\ub3c4\ub85d \uc5f4\uc2ec\ud788 \uc77c\uc790\ub97c \uc870\uc808\ud558\uace0 \uc788\ub2f5\ub2c8\ub2e4.<\/p>\n<h1 style=\"text-align: center\"><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/i0.wp.com\/www.energyrating.gov.au\/sites\/new.energyrating\/files\/newsevents\/user-satisfaction-2800863_1280.png?resize=486%2C396\" width=\"486\" height=\"396\" data-recalc-dims=\"1\" \/><\/h1>\n<p style=\"text-align: center\"><sup>\uc774\ubbf8\uc9c0 \ucd9c\ucc98 :\u00a0http:\/\/www.energyrating.gov.au\/news\/third-annual-gems-stakeholder-satisfaction-survey<\/sup><\/p>\n<p id=\"030e\" class=\"graf graf--p graf-after--p\">\u00a0<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section section--body\">\n<div class=\"section-content\">\n<div class=\"section-inner sectionLayout--insetColumn\">\n<h2 id=\"7502\" class=\"graf graf--p graf--leading\"><strong class=\"markup--strong markup--p-strong\">NPS \uc2e4\ud589\ud558\uae30\uc5d0 \ucd94\ucc9c\ud558\ub294 \uc11c\ube44\uc2a4<\/strong><\/h2>\n<p id=\"d718\" class=\"graf graf--p graf-after--p\">\uc794\ub514\uc5d0\uc11c NPS\ub97c \uc704\ud574 \uc0ac\uc6a9\ud558\ub294 \uc11c\ube44\uc2a4\uac00 \ub450 \uac00\uc9c0 \uc788\ub294\ub370, \uc774 \uae30\ud68c\uc5d0 \uc18c\uac1c\ud558\uace0\uc790 \ud569\ub2c8\ub2e4.<\/p>\n<h3 id=\"086b\" class=\"graf graf--p graf-after--p\"><strong class=\"markup--strong markup--p-strong\">1) \uc778\ud130\ucf64(intercom)<\/strong><\/h3>\n<ul>\n<li><a href=\"https:\/\/www.intercom.com\/\">https:\/\/www.intercom.com<\/a><\/li>\n<\/ul>\n<figure id=\"12cb\" class=\"graf graf--figure graf-after--p\">\n<div class=\"aspectRatioPlaceholder is-locked\">\n<div class=\"aspectRatioPlaceholder-fill\" style=\"text-align: center\"><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/customer-messaging-platform-intercom-2018-11-19-14-27-17.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10212\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/customer-messaging-platform-intercom-2018-11-19-14-27-17\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/customer-messaging-platform-intercom-2018-11-19-14-27-17.png?fit=1425%2C729&amp;ssl=1\" data-orig-size=\"1425,729\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Intercom site\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/customer-messaging-platform-intercom-2018-11-19-14-27-17.png?fit=300%2C153&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/customer-messaging-platform-intercom-2018-11-19-14-27-17.png?fit=1024%2C524&amp;ssl=1\" class=\"alignnone size-full wp-image-10212\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/customer-messaging-platform-intercom-2018-11-19-14-27-17.png?resize=1170%2C599&#038;ssl=1\" alt=\"\" width=\"1170\" height=\"599\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/customer-messaging-platform-intercom-2018-11-19-14-27-17.png?w=1425&amp;ssl=1 1425w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/customer-messaging-platform-intercom-2018-11-19-14-27-17.png?resize=300%2C153&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/customer-messaging-platform-intercom-2018-11-19-14-27-17.png?resize=768%2C393&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/customer-messaging-platform-intercom-2018-11-19-14-27-17.png?resize=1024%2C524&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/customer-messaging-platform-intercom-2018-11-19-14-27-17.png?resize=400%2C205&amp;ssl=1 400w\" sizes=\"auto, (max-width: 1170px) 100vw, 1170px\" data-recalc-dims=\"1\" \/><\/a><\/div>\n<div class=\"progressiveMedia js-progressiveMedia graf-image is-canvasLoaded is-imageLoaded\">\u00a0<\/div>\n<\/div>\n<\/figure>\n<p id=\"6259\" class=\"graf graf--p graf-after--figure\">\uc778\ud130\ucf64\uc740 \uc720\uc800\uc5d0\uac8c \uba54\uc138\uc9c0 \ub610\ub294 \uc774\uba54\uc77c\uc744 \uc798 \ubcf4\ub0bc \uc218 \uc788\ub3c4\ub85d \uc5f0\uacb0\ud574\uc8fc\ub294 \uc0ac\uc6a9\uc790 \uad00\ub9ac\uc5d0 \ucd5c\uc801\ud654\ub41c \ud234\uc785\ub2c8\ub2e4. \uc794\ub514\uc5d0\uc11c\ub294 \uc720\uc800\uc5d0\uac8c \ubc1c\uc1a1\ud558\ub294 \uba54\uc2dc\uc9c0\uc640 \uc774\uba54\uc77c\uc740 \ub300\ubd80\ubd84 \uc778\ud130\ucf64\uc744 \ud1b5\ud574 \ubcf4\ub0b4\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub807\uae30\uc5d0 \uc544\ub798 \uc774\ubbf8\uc9c0\uc5d0 \ud45c\uc2dc\ub41c \uac83\uacfc \uac19\uc774 \ubc1c\uc1a1 \ub300\uc0c1\uc790 \uc120\uc815\uc744 \uc704\ud55c \ud544\ud130\ub97c \uc720\uc800 DB\uc5d0 \uc801\uc6a9\ud574 \uc801\uc815 \uc778\uc6d0\uc5d0\uac8c\ub9cc NPS \uc870\uc0ac \uba54\uc77c\uc744 \ubcf4\ub0c5\ub2c8\ub2e4.\u00a0<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center\"><strong>&lt;\uc778\ud130\ucf64\uc5d0\uc11c NPS \ubc1c\uc1a1 \ub300\uc0c1 \uc120\uc815 \ud544\ud130\uac00 \uc801\uc6a9\ub41c \uc608\uc2dc&gt;<\/strong><\/p>\n<figure id=\"5ac7\" class=\"graf graf--figure graf-after--p\">\n<div class=\"aspectRatioPlaceholder is-locked\">\n<div class=\"progressiveMedia js-progressiveMedia graf-image is-canvasLoaded is-imageLoaded\"><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-nps-.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10221\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/%e1%84%8b%e1%85%b5%e1%86%ab%e1%84%90%e1%85%a5%e1%84%8f%e1%85%a9%e1%86%b7-nps-%e1%84%8c%e1%85%a1%e1%86%ab%e1%84%83%e1%85%b5\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-nps-.png?fit=797%2C232&amp;ssl=1\" data-orig-size=\"797,232\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\u110b\u1175\u11ab\u1110\u1165\u110f\u1169\u11b7 nps \u110c\u1161\u11ab\u1103\u1175\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-nps-.png?fit=300%2C87&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-nps-.png?fit=797%2C232&amp;ssl=1\" class=\"alignnone size-full wp-image-10221\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-nps-.png?resize=797%2C232&#038;ssl=1\" alt=\"\" width=\"797\" height=\"232\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-nps-.png?w=797&amp;ssl=1 797w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-nps-.png?resize=300%2C87&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-nps-.png?resize=768%2C224&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-nps-.png?resize=400%2C116&amp;ssl=1 400w\" sizes=\"auto, (max-width: 797px) 100vw, 797px\" data-recalc-dims=\"1\" \/><\/a><\/div>\n<\/div>\n<\/figure>\n<ul>\n<li id=\"009f\" class=\"graf graf--p graf-after--p\">Type is User\u00a0: \uc804\uccb4 \uc0ac\uc6a9\uc790 \uc911\uc5d0\uc11c \uc120\ud0dd<\/li>\n<li class=\"graf graf--p graf-after--p\">Account_language is ko\u00a0: \uc794\ub514 \uacc4\uc815\uc5d0\uc11c \u2018\ud55c\uad6d\uc5b4\u2019\ub97c \uc4f0\uace0 \uc788\ub294 \uc720\uc800\u00a0<\/li>\n<li class=\"graf graf--p graf-after--p\">Signed up more than 30 days ago\u00a0: \uac00\uc785\ud55c \uc9c0 30\uc77c \uc774\uc0c1 \ub41c \uc720\uc800<\/li>\n<li class=\"graf graf--p graf-after--p\">Last seen less than 6 days ago\u00a0: \uc794\ub514\uc5d0 \uc811\uc18d\ud55c \uc9c0 6\uc77c \uc774\ub0b4\uc758 \uc720\uc800<\/li>\n<li class=\"graf graf--p graf-after--p\">Signed up less than 58 days ago\u00a0: \uac00\uc785\ud55c \uc9c0 60\uc77c \uc774\ub0b4\uc758 \uc720\uc800<\/li>\n<li>Tag is not Do Not Send In-app : \uc794\ub514 \uba54\uc2dc\uc9c0 \uc218\uc2e0\uac70\ubd80\ud55c \ub300\uc0c1 \uc81c\uc678\u00a0<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>2)\u00a0<strong class=\"markup--strong markup--p-strong\">\ud0c0\uc785\ud3fc (Typeform)<\/strong><\/h3>\n<figure id=\"06e5\" class=\"graf graf--figure graf-after--p\">\n<div class=\"aspectRatioPlaceholder is-locked\">\n<ul>\n<li class=\"aspectRatioPlaceholder-fill\"><a href=\"https:\/\/www.typeform.com\/\">https:\/\/www.typeform.com<\/a><\/li>\n<\/ul>\n<div class=\"progressiveMedia js-progressiveMedia graf-image is-canvasLoaded is-imageLoaded\" style=\"text-align: center\"><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/turn-data-collection-into-an-experience-typeform-2018-11-19-14-42-08.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10223\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/turn-data-collection-into-an-experience-typeform-2018-11-19-14-42-08\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/turn-data-collection-into-an-experience-typeform-2018-11-19-14-42-08.png?fit=1061%2C764&amp;ssl=1\" data-orig-size=\"1061,764\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\ud0c0\uc785\ud3fc NPS \uc608\uc2dc \ud654\uba74\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/turn-data-collection-into-an-experience-typeform-2018-11-19-14-42-08.png?fit=300%2C216&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/turn-data-collection-into-an-experience-typeform-2018-11-19-14-42-08.png?fit=1024%2C737&amp;ssl=1\" class=\"alignnone  wp-image-10223\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/turn-data-collection-into-an-experience-typeform-2018-11-19-14-42-08.png?resize=702%2C505&#038;ssl=1\" alt=\"\" width=\"702\" height=\"505\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/turn-data-collection-into-an-experience-typeform-2018-11-19-14-42-08.png?w=1061&amp;ssl=1 1061w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/turn-data-collection-into-an-experience-typeform-2018-11-19-14-42-08.png?resize=300%2C216&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/turn-data-collection-into-an-experience-typeform-2018-11-19-14-42-08.png?resize=768%2C553&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/turn-data-collection-into-an-experience-typeform-2018-11-19-14-42-08.png?resize=1024%2C737&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/turn-data-collection-into-an-experience-typeform-2018-11-19-14-42-08.png?resize=400%2C288&amp;ssl=1 400w\" sizes=\"auto, (max-width: 702px) 100vw, 702px\" data-recalc-dims=\"1\" \/><\/a><\/div>\n<\/div>\n<\/figure>\n<p id=\"898e\" class=\"graf graf--p graf-after--figure\">\ud0c0\uc785\ud3fc\uc740 \uc124\ubb38\uc870\uc0ac\ub97c \uc704\ud55c \ud15c\ud50c\ub9bf\uc744 \uc81c\uacf5\ud558\ub294 \uc11c\ube44\uc2a4\uc785\ub2c8\ub2e4. \uc26c\uc6b4 \uc0ac\uc6a9\ubc95, \uae54\ub054\ud55c \ub514\uc790\uc778, \uc124\ubb38\uc870\uc0ac\uc5d0 \ucd5c\uc801\ud654\ub41c \ub2e4\uc591\ud55c \uae30\ub2a5\uc73c\ub85c \uad6c\uae00\ud3fc\ubcf4\ub2e4 \ub354 \uc138\ubd84\ud654\ub41c \uc124\ubb38\uc744 \uc9c4\ud589\ud558\uace0 \uc2f6\uc744 \ub54c \uc720\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n<p class=\"graf graf--p graf-after--figure\">\uc794\ub514\ud300\uc774 NPS \uc124\ubb38\uc9c0\ub97c \uace0\ub3c4\ud654\ud558\uae30 \uc704\ud574 \uac00\uc7a5 \uc798 \uc0ac\uc6a9 \uc911\uc778 \uae30\ub2a5\uc740 \ubc14\ub85c \ud0c0\uc785\ud3fc\uc758 <strong>&#8216;hidden field \uae30\ub2a5&#8217;<\/strong>\uc785\ub2c8\ub2e4.\u00a0\ub2f5\ubcc0\uc790\uac00 \ud074\ub9ad\ud558\ub294 NPS \uc810\uc218 \ub610\ub294 \ubc84\ud2bc\uc758 \uc885\ub958\uc5d0 \ub530\ub77c \ub2f5\ubcc0\uc790\ub3c4 \ubaa8\ub974\ub294 \uc0ac\uc774\uc5d0 \uc790\ub3d9\uc73c\ub85c \uc124\ubb38\uc9c0\ub97c \uad6c\ubd84\ud574\uc11c \ubcf4\uc5ec\uc8fc\ub294 \ube44\ubc95\uc73c\ub85c \ud65c\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc870\uc0ac\uc790\uac00 \ubd84\ub9ac\ud574\uc11c \ucd94\uc801\ud558\uace0 \uc2f6\uc740 \ud2b8\ub798\ucee4\ub97c hidden field\ub85c \ub123\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/p>\n<p>&nbsp;<\/p>\n<figure id=\"78e5\" class=\"graf graf--figure graf-after--p\">\n<div class=\"aspectRatioPlaceholder is-locked\">\n<div class=\"aspectRatioPlaceholder-fill\" style=\"text-align: center\"><strong>&lt;hidden field\uac00 \uc801\uc6a9\ub41c NPS \uc124\ubb38 URL&gt;<\/strong><\/div>\n<div class=\"progressiveMedia js-progressiveMedia graf-image is-canvasLoaded is-imageLoaded\"><img decoding=\"async\" class=\"progressiveMedia-image js-progressiveMedia-image\" src=\"https:\/\/i0.wp.com\/cdn-images-1.medium.com\/max\/800\/1*7GNeUGjpBdhP2M5m-hzUAw.png?w=1170&#038;ssl=1\" data-recalc-dims=\"1\" \/><\/div>\n<\/div>\n<\/figure>\n<p id=\"a72a\" class=\"graf graf--p graf-after--figure\">\uc544\uc9c1 \ud655 \uc640 \ub2ff\uc9c0 \uc54a\uc73c\uc2dc\uc8e0? \uadf8\ub7f4 \uac83 \uac19\uc544 \uc880\ub9cc \ub354 \uc124\uba85\ud574\ub4dc\ub9b4\uac8c\uc694~\u00a0<\/p>\n<p id=\"5ebb\" class=\"graf graf--p graf-after--p\">\uc794\ub514 NPS \uc774\uba54\uc77c \ubcf8\ubb38\uc5d0\uc11c \uc0ac\uc6a9\uc790\uac00 0~10 \uc0ac\uc774\uc5d0 \uc810\uc218 \ubc84\ud2bc\uc744 \ud074\ub9ad\ud558\uba74,\u00a0\uc720\uc800\uac00 \ud074\ub9ad\ud55c \uc22b\uc790\uc5d0 \ub530\ub77c Detractor, Passive, Promoter 3\uac00\uc9c0\uc758 \ub2e4\ub978 \uc885\ub958\uc758 \ud0c0\uc785\ud3fc \uc124\ubb38\uc9c0\uac00 \ubcf4\uc774\ub3c4\ub85d \uc124\uc815\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub807\uac8c \ud074\ub9ad\ud55c \uc810\uc218 \ubc84\ud2bc\uc5d0 \ub530\ub77c \ub2e4\ub978 \uc885\ub958\uc758 \uc124\ubb38 \ud398\uc774\uc9c0\ub85c \uc0ac\uc6a9\uc790\ub97c \ubcf4\ub0bc \uc218 \uc788\ub294 \uac83\uc740 hidden field \uae30\ub2a5\uc774 \uc124\ubb38\uc9c0 \ub9c1\ud06c \ub05d\uc5d0 &#8216;nps_rating=xxxxx&#8217;\uc810\uc73c\ub85c \uc810\uc218\uc5d0 \ub530\ub978 \uaf2c\ub9ac\ud45c\ub97c \ub9cc\ub4e4\uc5b4\uc11c \ubd99\uc5ec\uc8fc\uace0 \uc774\uc5d0 \ub530\ub77c \ub2f5\ubcc0\uc790\uac00 3\uac00\uc9c0\uc758 \ub2e4\ub978 \uc885\ub958\uc758 \uc124\ubb38 \ud398\uc774\uc9c0\ub85c \ub5a8\uc5b4\uc9c0\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.\u00a0<\/p>\n<p class=\"graf graf--p graf-after--p\">\uc608\ub97c \ub4e4\uc5b4, \uc810\uc218 \ubc84\ud2bc \u20180\u2019\uc744 \ud074\ub9ad\ud55c \uc0ac\ub78c\uc740 nps_rating=0\uc774\ub780 \uaf2c\ub9ac\ud45c\ub97c, \uc810\uc218 \ubc84\ud2bc \u201910\u2019\uc744 \ud074\ub9ad\ud55c \uc0ac\ub78c\uc740 nps_rating=10\uc774\ub780 \uaf2c\ub9ac\ud45c\uac00 \ub2ec\ub9b0 \uc885\ub958\uac00 \ub2e4\ub978 \ub9c1\ud06c\uac00 \uc790\ub3d9\uc73c\ub85c \ub9cc\ub4e4\uc5b4\uc838 \uac01\uac01\uc758 \uc124\ubb38 \ud398\uc774\uc9c0\ub85c \uc774\ub3d9\ud558\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center\"><strong>&lt; NPS \uba54\uc77c \ubcf8\ubb38\uc5d0\uc11c \ud074\ub9ad\ud55c \uc810\uc218 \ubc84\ud2bc\uc5d0 \ub530\ub77c \ub2e4\ub974\uac8c \ub9cc\ub4e4\uc5b4\uc9c0\ub294 hidden field&gt;<\/strong><\/p>\n<figure id=\"8438\" class=\"graf graf--figure graf-after--p\">\n<div class=\"aspectRatioPlaceholder is-locked\">\n<div class=\"progressiveMedia js-progressiveMedia graf-image is-canvasLoaded is-imageLoaded\"><img decoding=\"async\" class=\"progressiveMedia-image js-progressiveMedia-image\" src=\"https:\/\/i0.wp.com\/cdn-images-1.medium.com\/max\/800\/1*7iEC3FIsMaiG6aexQgK-pw.png?w=1170&#038;ssl=1\" data-recalc-dims=\"1\" \/><\/div>\n<\/div>\n<\/figure>\n<p id=\"a65e\" class=\"graf graf--p graf-after--figure\">\uadf8\ub9ac\uace0 \ud574\ub2f9 \uacb0\uacfc\ub294 \ud0c0\uc785\ud3fc\uc5d0 nps_rating\uc774\ub780 \ud56d\ubaa9\uc73c\ub85c \uc790\ub3d9\uc73c\ub85c \ubd84\ub958\ub418\uc5b4 \uae30\ub85d\ub429\ub2c8\ub2e4. \uc810\uc218 \ubc84\ud2bc\uc744 \ud074\ub9ad\ud574\uc11c \ub4e4\uc5b4\uc628 \uc720\uc800\ubcc4\ub85c \ub2e4\ub978 \uaf2c\ub9ac\ud45c\uac00 \ubd99\uc5b4\uc788\uae30 \ub54c\ubb38\uc5d0 \uacb0\uacfc \uc815\ub9ac\uac00 \ud3b8\ub9ac\ud574\uc9d1\ub2c8\ub2e4!\u00a0<\/p>\n<p style=\"text-align: center\"><strong>&lt; Typeform\uc5d0 hidden field\uac00 \uae30\ub85d\ub41c NPS \ub2f5\ubcc0&gt;\u00a0<\/strong><\/p>\n<figure id=\"e6f4\" class=\"graf graf--figure graf-after--p\">\n<div class=\"aspectRatioPlaceholder is-locked\">\n<div class=\"aspectRatioPlaceholder-fill\" style=\"text-align: center\"><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10226\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/nps-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps.png?fit=903%2C656&amp;ssl=1\" data-orig-size=\"903,656\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"nps hidden field\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps.png?fit=300%2C218&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps.png?fit=903%2C656&amp;ssl=1\" class=\"alignnone size-full wp-image-10226\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps.png?resize=903%2C656&#038;ssl=1\" alt=\"\" width=\"903\" height=\"656\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps.png?w=903&amp;ssl=1 903w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps.png?resize=300%2C218&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps.png?resize=768%2C558&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps.png?resize=400%2C291&amp;ssl=1 400w\" sizes=\"auto, (max-width: 903px) 100vw, 903px\" data-recalc-dims=\"1\" \/><\/a><\/div>\n<div class=\"progressiveMedia js-progressiveMedia graf-image is-canvasLoaded is-imageLoaded\">\u00a0<\/div>\n<\/div>\n<\/figure>\n<p id=\"85f3\" class=\"graf graf--p graf-after--p\">NPS \uc2e4\ud589\ud558\uae30 \ubc29\ubc95\uc744 \uc885\ud569\ud558\uba74, \uc544\ub798 4\uac00\uc9c0\ub85c \uc694\uc57d\ud560 \uc218 \uc788\uaca0\uc2b5\ub2c8\ub2e4.\u00a0<\/p>\n<ol class=\"postList\">\n<li id=\"8625\" class=\"graf graf--li graf-after--p\">\n<h3><strong>250\uac1c\uc758 \ub2f5\ubcc0\uc744 \ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \uc751\ub2f5\ub960\uc744 \uace0\ub824\ud558\uc5ec \ubc1c\uc1a1 \ub300\uc0c1 \uc778\uc6d0\uc218\ub97c \uc120\uc815\ud560 \uac83<\/strong><\/h3>\n<\/li>\n<li id=\"0981\" class=\"graf graf--li graf-after--li\">\n<h3><strong>\uc81c\ud488\/\uc11c\ube44\uc2a4\uc758 \ud2b9\uc131\uc744 \uace0\ub824\ud558\uc5ec \uace0\uac1d\uad70\uc744 \ub300\ud45c\ud560 \uc218 \uc788\ub294 \ubc1c\uc1a1 \ub300\uc0c1 \uc9d1\ub2e8\uc744 \uc120\uc815\ud560 \uac83<\/strong><\/h3>\n<\/li>\n<li id=\"3750\" class=\"graf graf--li graf-after--li\">\n<h3><strong>\uc870\uc0ac\uc758 \ubaa9\uc801\uc744 \uace0\ub824\ud558\uc5ec NPS \ubc1c\uc1a1 \uc8fc\uae30\ub97c \uc120\uc815\ud558\ub418 \uc911\ubcf5 \ubc1c\uc1a1 \ub418\uc9c0 \uc54a\ub3c4\ub85d \uc870\uc2ec\ud560 \uac83<\/strong><\/h3>\n<\/li>\n<li>\n<h3><strong>\uc778\ud130\ucf64, \ud0c0\uc785\ud3fc \ub4f1 \uc2e4\ud589\uc5d0 \ud3b8\ub9ac\ud55c \uc124\ubb38\uc870\uc0ac \uc11c\ube44\uc2a4\ub97c \uc774\uc6a9\ud560 \uac83\u00a0<\/strong><\/h3>\n<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/section>\n<p>&nbsp;<\/p>\n<p>\ub2e4\uc74c \ud3b8\uc5d0\ub294 \uc870\uc0ac\ub41c NPS \uc810\uc218 \uacb0\uacfc\ub97c \ud1b5\ud574 \uc81c\ud488\/\uc11c\ube44\uc2a4 \uac1c\uc120\uc744 \uc704\ud574 \ud65c\uc6a9\ud558\ub294 \ubc29\ubc95\uc744 \uc18c\uac1c\ud574\ub4dc\ub9b4\uac8c\uc694! \ucee4\ubc0d \uc468~~\u00a0<\/p>\n<h3>\uc774\uc804 \ud3b8 \uc77d\uc5b4\ubcf4\uae30 : <a href=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/07\/what_is_nps\/\">\uc11c\ube44\uc2a4 \uc131\uacfc \uc9c0\ud45c\ub85c \uace0\ubbfc\uc911\uc774\uc138\uc694? \u2460 NPS \uac1c\ub150\uc54c\uae30<\/a><\/h3>\n<section class=\"section section--body section--last\">\n<div class=\"section-content\">\n<div class=\"section-inner sectionLayout--insetColumn\">\u00a0<\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>\uc624\ub298\uc740 \ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c NPS\ub97c \uc2e4\ud589\ud558\ub294 \ubc29\ubc95\uc744 \uc18c\uac1c\ud558\uace0\uc790 \ud569\ub2c8\ub2e4.\u00a0\uba3c\uc800 \uc870\uc0ac \ub300\uc0c1\uc5d0 \ub300\ud55c 3\uac00\uc9c0\ub97c \uc815\ud574\uc57c \ud569\ub2c8\ub2e4.\u00a0\ubc1c\uc1a1 \ub300\uc0c1 \uc778\uc6d0 \uc218, \ubc1c\uc1a1 \ub300\uc0c1 \uc9d1\ub2e8 \uc120\uc815, \ubc1c\uc1a1 \uc8fc\uae30 \uc124\uc815<\/p>\n","protected":false},"author":14,"featured_media":10254,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"smart-work","meta":{"footnotes":""},"categories":[2166],"tags":[108,1961,226,204,1973,197,198,36],"class_list":["post-10097","post","type-post","status-publish","format-smart-work","has-post-thumbnail","hentry","category-smartwork","tag-jandi","tag-nps","tag-226","tag-204","tag-1973","tag-197","tag-198","tag-36","post_format-smart-work"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c \u2461 NPS \uc2e4\ud589\ud558\uae30 - \uc5c5\ubb34\uc6a9 \ud611\uc5c5\ud234 JANDI \ube14\ub85c\uadf8<\/title>\n<meta name=\"description\" content=\"\uc624\ub298\uc740 \ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c NPS\ub97c \uc2e4\ud589\ud558\ub294 \ubc29\ubc95\uc744 \uc18c\uac1c\ud558\uace0\uc790 \ud569\ub2c8\ub2e4.\u00a0\ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c \u2461 NPS \uc2e4\ud589\ud558\uae30 \uc704\ud574\uc11c\ub294 \uba3c\uc800 \uc870\uc0ac \ub300\uc0c1\uc5d0 \ub300\ud55c 3\uac00\uc9c0\ub97c \uc815\ud574\uc57c \ud569\ub2c8\ub2e4.\u00a0\ubc1c\uc1a1 \ub300\uc0c1 \uc778\uc6d0 \uc218,\ubc1c\uc1a1 \ub300\uc0c1 \uc9d1\ub2e8 \uc120\uc815,\ubc1c\uc1a1 \uc8fc\uae30 \uc124\uc815\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c \u2461 NPS \uc2e4\ud589\ud558\uae30 - \uc5c5\ubb34\uc6a9 \ud611\uc5c5\ud234 JANDI \ube14\ub85c\uadf8\" \/>\n<meta property=\"og:description\" content=\"\uc624\ub298\uc740 \ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c NPS\ub97c \uc2e4\ud589\ud558\ub294 \ubc29\ubc95\uc744 \uc18c\uac1c\ud558\uace0\uc790 \ud569\ub2c8\ub2e4.\u00a0\ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c \u2461 NPS \uc2e4\ud589\ud558\uae30 \uc704\ud574\uc11c\ub294 \uba3c\uc800 \uc870\uc0ac \ub300\uc0c1\uc5d0 \ub300\ud55c 3\uac00\uc9c0\ub97c \uc815\ud574\uc57c \ud569\ub2c8\ub2e4.\u00a0\ubc1c\uc1a1 \ub300\uc0c1 \uc778\uc6d0 \uc218,\ubc1c\uc1a1 \ub300\uc0c1 \uc9d1\ub2e8 \uc120\uc815,\ubc1c\uc1a1 \uc8fc\uae30 \uc124\uc815\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/\" \/>\n<meta property=\"og:site_name\" content=\"\uc5c5\ubb34\uc6a9 \ud611\uc5c5\ud234 JANDI \ube14\ub85c\uadf8\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/JANDI.SKorea\" \/>\n<meta property=\"article:published_time\" content=\"2018-11-21T01:30:14+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-03-15T03:45:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i1.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/image_2018-11-19-18-59-12.png?fit=816%2C426&ssl=1\" \/>\n\t<meta property=\"og:image:width\" content=\"816\" \/>\n\t<meta property=\"og:image:height\" content=\"426\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Jessica\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@jandihq\" \/>\n<meta name=\"twitter:site\" content=\"@jandihq\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jessica\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/\"},\"author\":{\"name\":\"Jessica\",\"@id\":\"https:\/\/blog.jandi.com\/ko\/#\/schema\/person\/e63c25169bc21ed6a8891682ef512046\"},\"headline\":\"\ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c \u2461 NPS \uc2e4\ud589\ud558\uae30\",\"datePublished\":\"2018-11-21T01:30:14+00:00\",\"dateModified\":\"2019-03-15T03:45:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/\"},\"wordCount\":158,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/blog.jandi.com\/ko\/#organization\"},\"keywords\":[\"JANDI\",\"NPS\",\"\uba54\uc2e0\uc800\",\"\uc0dd\uc0b0\uc131\",\"\uc11c\ube44\uc2a4 \ub9cc\uc871\ub3c4\",\"\uc2a4\ub9c8\ud2b8\uc6cc\ud06c\",\"\uc5c5\ubb34 \ud6a8\uc728\uc131\",\"\uc5c5\ubb34\uc6a9 \uba54\uc2e0\uc800\"],\"articleSection\":[\"\uc2a4\ub9c8\ud2b8\uc6cc\ud06c \ud2b8\ub80c\ub4dc\"],\"inLanguage\":\"ko-KR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/\",\"url\":\"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/\",\"name\":\"\ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c \u2461 NPS \uc2e4\ud589\ud558\uae30 - \uc5c5\ubb34\uc6a9 \ud611\uc5c5\ud234 JANDI \ube14\ub85c\uadf8\",\"isPartOf\":{\"@id\":\"https:\/\/blog.jandi.com\/ko\/#website\"},\"datePublished\":\"2018-11-21T01:30:14+00:00\",\"dateModified\":\"2019-03-15T03:45:32+00:00\",\"description\":\"\uc624\ub298\uc740 \ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c NPS\ub97c \uc2e4\ud589\ud558\ub294 \ubc29\ubc95\uc744 \uc18c\uac1c\ud558\uace0\uc790 \ud569\ub2c8\ub2e4.\u00a0\ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c \u2461 NPS \uc2e4\ud589\ud558\uae30 \uc704\ud574\uc11c\ub294 \uba3c\uc800 \uc870\uc0ac \ub300\uc0c1\uc5d0 \ub300\ud55c 3\uac00\uc9c0\ub97c \uc815\ud574\uc57c \ud569\ub2c8\ub2e4.\u00a0\ubc1c\uc1a1 \ub300\uc0c1 \uc778\uc6d0 \uc218,\ubc1c\uc1a1 \ub300\uc0c1 \uc9d1\ub2e8 \uc120\uc815,\ubc1c\uc1a1 \uc8fc\uae30 \uc124\uc815\",\"breadcrumb\":{\"@id\":\"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/#breadcrumb\"},\"inLanguage\":\"ko-KR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog.jandi.com\/ko\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c \u2461 NPS \uc2e4\ud589\ud558\uae30\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.jandi.com\/ko\/#website\",\"url\":\"https:\/\/blog.jandi.com\/ko\/\",\"name\":\"\uc5c5\ubb34\uc6a9 \ud611\uc5c5\ud234 JANDI \ube14\ub85c\uadf8\",\"description\":\"40\ub9cc \ud300\uc774 \uc120\ud0dd\ud55c 1\ub4f1 \ud611\uc5c5\ud234 \uc794\ub514\",\"publisher\":{\"@id\":\"https:\/\/blog.jandi.com\/ko\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.jandi.com\/ko\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"ko-KR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/blog.jandi.com\/ko\/#organization\",\"name\":\"\uc5c5\ubb34\uc6a9 \ud611\uc5c5\ud234, \uc794\ub514(JANDI)\",\"url\":\"https:\/\/blog.jandi.com\/ko\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ko-KR\",\"@id\":\"https:\/\/blog.jandi.com\/ko\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2022\/01\/Social-Logo.png?fit=658%2C658&ssl=1\",\"contentUrl\":\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2022\/01\/Social-Logo.png?fit=658%2C658&ssl=1\",\"width\":658,\"height\":658,\"caption\":\"\uc5c5\ubb34\uc6a9 \ud611\uc5c5\ud234, \uc794\ub514(JANDI)\"},\"image\":{\"@id\":\"https:\/\/blog.jandi.com\/ko\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/JANDI.SKorea\",\"https:\/\/twitter.com\/jandihq\",\"https:\/\/www.linkedin.com\/company\/toss-lab-inc-?goback=.nmp_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1&amp;amp;amp;report_success=KJ_KkFGTDCfMt-A7wV3Fn9Yvgwr02Kd6AZHGx4bQCDiP6-2rfP2oxyVoEQiPrcAQ7Bf\",\"http:\/\/youtube.com\/+JandiGlobal\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/blog.jandi.com\/ko\/#\/schema\/person\/e63c25169bc21ed6a8891682ef512046\",\"name\":\"Jessica\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ko-KR\",\"@id\":\"https:\/\/blog.jandi.com\/ko\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/f72dd7833daeca4355034b6d943477d4278282a159602c717a005487fabf956d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/f72dd7833daeca4355034b6d943477d4278282a159602c717a005487fabf956d?s=96&d=mm&r=g\",\"caption\":\"Jessica\"},\"url\":\"https:\/\/blog.jandi.com\/ko\/author\/jessica\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c \u2461 NPS \uc2e4\ud589\ud558\uae30 - \uc5c5\ubb34\uc6a9 \ud611\uc5c5\ud234 JANDI \ube14\ub85c\uadf8","description":"\uc624\ub298\uc740 \ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c NPS\ub97c \uc2e4\ud589\ud558\ub294 \ubc29\ubc95\uc744 \uc18c\uac1c\ud558\uace0\uc790 \ud569\ub2c8\ub2e4.\u00a0\ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c \u2461 NPS \uc2e4\ud589\ud558\uae30 \uc704\ud574\uc11c\ub294 \uba3c\uc800 \uc870\uc0ac \ub300\uc0c1\uc5d0 \ub300\ud55c 3\uac00\uc9c0\ub97c \uc815\ud574\uc57c \ud569\ub2c8\ub2e4.\u00a0\ubc1c\uc1a1 \ub300\uc0c1 \uc778\uc6d0 \uc218,\ubc1c\uc1a1 \ub300\uc0c1 \uc9d1\ub2e8 \uc120\uc815,\ubc1c\uc1a1 \uc8fc\uae30 \uc124\uc815","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/","og_locale":"ko_KR","og_type":"article","og_title":"\ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c \u2461 NPS \uc2e4\ud589\ud558\uae30 - \uc5c5\ubb34\uc6a9 \ud611\uc5c5\ud234 JANDI \ube14\ub85c\uadf8","og_description":"\uc624\ub298\uc740 \ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c NPS\ub97c \uc2e4\ud589\ud558\ub294 \ubc29\ubc95\uc744 \uc18c\uac1c\ud558\uace0\uc790 \ud569\ub2c8\ub2e4.\u00a0\ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c \u2461 NPS \uc2e4\ud589\ud558\uae30 \uc704\ud574\uc11c\ub294 \uba3c\uc800 \uc870\uc0ac \ub300\uc0c1\uc5d0 \ub300\ud55c 3\uac00\uc9c0\ub97c \uc815\ud574\uc57c \ud569\ub2c8\ub2e4.\u00a0\ubc1c\uc1a1 \ub300\uc0c1 \uc778\uc6d0 \uc218,\ubc1c\uc1a1 \ub300\uc0c1 \uc9d1\ub2e8 \uc120\uc815,\ubc1c\uc1a1 \uc8fc\uae30 \uc124\uc815","og_url":"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/","og_site_name":"\uc5c5\ubb34\uc6a9 \ud611\uc5c5\ud234 JANDI \ube14\ub85c\uadf8","article_publisher":"https:\/\/www.facebook.com\/JANDI.SKorea","article_published_time":"2018-11-21T01:30:14+00:00","article_modified_time":"2019-03-15T03:45:32+00:00","og_image":[{"width":816,"height":426,"url":"https:\/\/i1.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/image_2018-11-19-18-59-12.png?fit=816%2C426&ssl=1","type":"image\/png"}],"author":"Jessica","twitter_card":"summary_large_image","twitter_creator":"@jandihq","twitter_site":"@jandihq","twitter_misc":{"Written by":"Jessica","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/#article","isPartOf":{"@id":"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/"},"author":{"name":"Jessica","@id":"https:\/\/blog.jandi.com\/ko\/#\/schema\/person\/e63c25169bc21ed6a8891682ef512046"},"headline":"\ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c \u2461 NPS \uc2e4\ud589\ud558\uae30","datePublished":"2018-11-21T01:30:14+00:00","dateModified":"2019-03-15T03:45:32+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/"},"wordCount":158,"commentCount":0,"publisher":{"@id":"https:\/\/blog.jandi.com\/ko\/#organization"},"keywords":["JANDI","NPS","\uba54\uc2e0\uc800","\uc0dd\uc0b0\uc131","\uc11c\ube44\uc2a4 \ub9cc\uc871\ub3c4","\uc2a4\ub9c8\ud2b8\uc6cc\ud06c","\uc5c5\ubb34 \ud6a8\uc728\uc131","\uc5c5\ubb34\uc6a9 \uba54\uc2e0\uc800"],"articleSection":["\uc2a4\ub9c8\ud2b8\uc6cc\ud06c \ud2b8\ub80c\ub4dc"],"inLanguage":"ko-KR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/","url":"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/","name":"\ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c \u2461 NPS \uc2e4\ud589\ud558\uae30 - \uc5c5\ubb34\uc6a9 \ud611\uc5c5\ud234 JANDI \ube14\ub85c\uadf8","isPartOf":{"@id":"https:\/\/blog.jandi.com\/ko\/#website"},"datePublished":"2018-11-21T01:30:14+00:00","dateModified":"2019-03-15T03:45:32+00:00","description":"\uc624\ub298\uc740 \ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c NPS\ub97c \uc2e4\ud589\ud558\ub294 \ubc29\ubc95\uc744 \uc18c\uac1c\ud558\uace0\uc790 \ud569\ub2c8\ub2e4.\u00a0\ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c \u2461 NPS \uc2e4\ud589\ud558\uae30 \uc704\ud574\uc11c\ub294 \uba3c\uc800 \uc870\uc0ac \ub300\uc0c1\uc5d0 \ub300\ud55c 3\uac00\uc9c0\ub97c \uc815\ud574\uc57c \ud569\ub2c8\ub2e4.\u00a0\ubc1c\uc1a1 \ub300\uc0c1 \uc778\uc6d0 \uc218,\ubc1c\uc1a1 \ub300\uc0c1 \uc9d1\ub2e8 \uc120\uc815,\ubc1c\uc1a1 \uc8fc\uae30 \uc124\uc815","breadcrumb":{"@id":"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/#breadcrumb"},"inLanguage":"ko-KR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.jandi.com\/ko\/"},{"@type":"ListItem","position":2,"name":"\ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c \u2461 NPS \uc2e4\ud589\ud558\uae30"}]},{"@type":"WebSite","@id":"https:\/\/blog.jandi.com\/ko\/#website","url":"https:\/\/blog.jandi.com\/ko\/","name":"\uc5c5\ubb34\uc6a9 \ud611\uc5c5\ud234 JANDI \ube14\ub85c\uadf8","description":"40\ub9cc \ud300\uc774 \uc120\ud0dd\ud55c 1\ub4f1 \ud611\uc5c5\ud234 \uc794\ub514","publisher":{"@id":"https:\/\/blog.jandi.com\/ko\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.jandi.com\/ko\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"ko-KR"},{"@type":"Organization","@id":"https:\/\/blog.jandi.com\/ko\/#organization","name":"\uc5c5\ubb34\uc6a9 \ud611\uc5c5\ud234, \uc794\ub514(JANDI)","url":"https:\/\/blog.jandi.com\/ko\/","logo":{"@type":"ImageObject","inLanguage":"ko-KR","@id":"https:\/\/blog.jandi.com\/ko\/#\/schema\/logo\/image\/","url":"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2022\/01\/Social-Logo.png?fit=658%2C658&ssl=1","contentUrl":"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2022\/01\/Social-Logo.png?fit=658%2C658&ssl=1","width":658,"height":658,"caption":"\uc5c5\ubb34\uc6a9 \ud611\uc5c5\ud234, \uc794\ub514(JANDI)"},"image":{"@id":"https:\/\/blog.jandi.com\/ko\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/JANDI.SKorea","https:\/\/twitter.com\/jandihq","https:\/\/www.linkedin.com\/company\/toss-lab-inc-?goback=.nmp_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1&amp;amp;amp;report_success=KJ_KkFGTDCfMt-A7wV3Fn9Yvgwr02Kd6AZHGx4bQCDiP6-2rfP2oxyVoEQiPrcAQ7Bf","http:\/\/youtube.com\/+JandiGlobal"]},{"@type":"Person","@id":"https:\/\/blog.jandi.com\/ko\/#\/schema\/person\/e63c25169bc21ed6a8891682ef512046","name":"Jessica","image":{"@type":"ImageObject","inLanguage":"ko-KR","@id":"https:\/\/blog.jandi.com\/ko\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/f72dd7833daeca4355034b6d943477d4278282a159602c717a005487fabf956d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f72dd7833daeca4355034b6d943477d4278282a159602c717a005487fabf956d?s=96&d=mm&r=g","caption":"Jessica"},"url":"https:\/\/blog.jandi.com\/ko\/author\/jessica\/"}]}},"jetpack_featured_media_url":"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/image_2018-11-19-18-59-12.png?fit=816%2C426&ssl=1","jetpack_shortlink":"https:\/\/wp.me\/p608p7-2CR","_links":{"self":[{"href":"https:\/\/blog.jandi.com\/ko\/wp-json\/wp\/v2\/posts\/10097","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.jandi.com\/ko\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.jandi.com\/ko\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.jandi.com\/ko\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.jandi.com\/ko\/wp-json\/wp\/v2\/comments?post=10097"}],"version-history":[{"count":29,"href":"https:\/\/blog.jandi.com\/ko\/wp-json\/wp\/v2\/posts\/10097\/revisions"}],"predecessor-version":[{"id":11766,"href":"https:\/\/blog.jandi.com\/ko\/wp-json\/wp\/v2\/posts\/10097\/revisions\/11766"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.jandi.com\/ko\/wp-json\/wp\/v2\/media\/10254"}],"wp:attachment":[{"href":"https:\/\/blog.jandi.com\/ko\/wp-json\/wp\/v2\/media?parent=10097"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.jandi.com\/ko\/wp-json\/wp\/v2\/categories?post=10097"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.jandi.com\/ko\/wp-json\/wp\/v2\/tags?post=10097"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}