{"id":10417,"date":"2018-12-05T14:00:00","date_gmt":"2018-12-05T05:00:00","guid":{"rendered":"http:\/\/blog.jandi.com\/ko\/?p=10417"},"modified":"2019-03-15T12:45:32","modified_gmt":"2019-03-15T03:45:32","slug":"nps_analysis","status":"publish","type":"post","link":"https:\/\/blog.jandi.com\/ko\/2018\/12\/05\/nps_analysis\/","title":{"rendered":"\uc720\uc6a9\ud55c \uc815\ubcf4\ub85c \uc218\uc9d1\ud55c \u2462 NPS \ubd84\uc11d\ud558\uae30"},"content":{"rendered":"<span class=\"rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">\ud83d\udd51 \ub9ac\ub529\ud0c0\uc784: <\/span> <span class=\"rt-time\">7<\/span> <span class=\"rt-label rt-postfix\">\ubd84<\/span><\/span><section class=\"section section--body section--first\">\n<div class=\"section-content\">\n<div class=\"section-inner sectionLayout--insetColumn\">\n<p id=\"7ed6\" class=\"graf graf--p graf-after--p\"><a href=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/\">\ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c \u2461 NPS \uc2e4\ud589\ud558\uae30<\/a> \ud3b8\uc744 \ucc38\uace0\ud574\uc11c \uc6b0\ub9ac \uc11c\ube44\uc2a4\uc758 \uc131\uacfc \uc9c0\ud45c \uc870\uc0ac\ub97c \ud574\ubcf4\uc168\ub098\uc694? \uad6c\uc2ac\uc774 \uc11c \ub9d0\uc774\ub77c\ub3c4 \uaff0\uc5b4\uc57c \ubcf4\ubc30!\u00a0\uadf8\ub7fc \uc774\ubc88\uc5d4 \uc218\uc9d1\ub41c NPS \uacb0\uacfc\ub97c \uc5b4\ub5bb\uac8c \uc720\uc6a9\ud55c \uc131\uacfc \uc9c0\ud45c \uc815\ubcf4\ub85c \ubd84\uc11d\ud558\uace0 \ud65c\uc6a9\ud560 \uc218 \uc788\uc744 \uc9c0 \ub9d0\uc500\ub4dc\ub9ac\ub824\uace0 \ud569\ub2c8\ub2e4.\u00a0<\/p>\n<p id=\"8bf9\" class=\"graf graf--p graf-after--p\">\uc624\ub298 \ud3ec\uc2a4\ud305\uc5d0\uc11c\ub294 \ud06c\uac8c 4\uac00\uc9c0 \uc8fc\uc81c\ub97c \ub2e4\ub8f0 \uc608\uc815\uc785\ub2c8\ub2e4.<\/p>\n<ol class=\"postList\">\n<li id=\"c986\" class=\"graf graf--li graf-after--p\">\n<h2>NPS \ucd94\uc774 \ubd84\uc11d<\/h2>\n<\/li>\n<li id=\"0065\" class=\"graf graf--li graf-after--li\">\n<h2>NPS \uc810\uc218 \ubd84\ud3ec \ubd84\uc11d<\/h2>\n<\/li>\n<li id=\"a328\" class=\"graf graf--li graf-after--li\">\n<h2>NPS \uace0\uac1d \uc9d1\ub2e8\ubcc4 \ube44\uad50 \ubd84\uc11d<\/h2>\n<\/li>\n<li id=\"287f\" class=\"graf graf--li graf-after--li\">\n<h2>\ud53c\ub4dc\ubc31 \uc815\ub9ac<\/h2>\n<\/li>\n<\/ol>\n<p id=\"147a\" class=\"graf graf--p graf-after--li graf--trailing\">1~3\ubc88\uc740 \uc218\uc9d1\ub41c NPS \uacb0\uacfc\ub97c \uc5b4\ub5a4 \uc2dd\uc73c\ub85c \ubd84\uc11d\ud558\uba74 \uc88b\uc744\uc9c0 \ubc29\ud5a5\uc744 \uc81c\uc2dc\ud558\ub294 \ub0b4\uc6a9\uc785\ub2c8\ub2e4. \uc0c1\ud669\uc5d0 \ub9de\uac8c 1~3\ubc88 \ub2e8\uacc4\uc5d0\uc11c \ubd84\uc11d\ud55c \ub0b4\uc6a9\uc744 \ub2e4\uc74c NPS \uc870\uc0ac \uc8fc\uae30\uac00 \ub3cc\uc544\uc624\uae30 \uc804\uae4c\uc9c0 \uc81c\ud488\uc5d0 \ubc18\uc601\ud558\uba74 \uc804\ub7b5\uc801\uc73c\ub85c NPS \ubd84\uc11d \uacb0\uacfc\ub97c \uc11c\ube44\uc2a4\uc5d0 \ub179\uc77c \uc218 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p class=\"graf graf--p graf-after--li graf--trailing\">4\ubc88 \ud53c\ub4dc\ubc31 \uc815\ub9ac \uac19\uc740 \uacbd\uc6b0 \uc794\ub514\uc5d0\uc11c \uc815\uc131\uc801\uc778 NPS \uacb0\uacfc \ud53c\ub4dc\ubc31\uc744 \uc5b4\ub5a4 \uc2dd\uc73c\ub85c \uac00\uacf5\ud558\ub294\uc9c0\uc5d0 \ub300\ud55c \ub0b4\uc6a9\uc774\ub2c8, \ucc38\uace0\ud574\uc8fc\uc138\uc694~!<\/p>\n<\/div>\n<\/div>\n<\/section>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h1><strong class=\"markup--strong markup--blockquote-strong\">1. NPS \ucd94\uc774 \ubd84\uc11d<\/strong><\/h1>\n<section class=\"section section--body\">\n<div class=\"section-content\">\n<div class=\"section-inner sectionLayout--insetColumn\">\n<p id=\"f69e\" class=\"graf graf--p graf-after--blockquote\">NPS\ub97c \uacc4\uc0b0\ud558\ub294 \ubc29\ubc95\uc740 \ub9e4\uc6b0 \uac04\ub2e8\ud569\ub2c8\ub2e4. \uadc0\ucc2e\uc73c\uc2dc\ub2e4\uba74 \uadc0\uc5ec\uc6b4 NPS \uacc4\uc0b0\uae30\u00a0<a class=\"markup--anchor markup--p-anchor\" href=\"https:\/\/delighted.com\/nps-calculator\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Delighted<\/a>\ub780 \uc11c\ube44\uc2a4\ub97c \ucd94\ucc9c\ud558\uaca0\uc2b5\ub2c8\ub2e4. 0~10 \uc810\uc744 \ubc1b\uc740 \ub2f5\ubcc0 \uc218\ub9cc \uc9d1\uc5b4\ub123\uc73c\uba74 \uc790\ub3d9\uc73c\ub85c NPS \uc810\uc218\uac00 \uacc4\uc0b0\uc774 \ub429\ub2c8\ub2e4.\u00a0<\/p>\n<p class=\"graf graf--p graf-after--blockquote\" style=\"text-align: center\"><strong>&lt;Delighted \uc5d0 \ub123\uc5b4\ubcf8 NPS \uc810\uc218 \uacb0\uacfc&gt; <\/strong><a href=\"https:\/\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps-calculator-1.png\"><br \/>\n<img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10446\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/12\/05\/nps_analysis\/nps-calculator-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps-calculator-1.png?fit=1014%2C775&amp;ssl=1\" data-orig-size=\"1014,775\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"NPS calculator\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps-calculator-1.png?fit=300%2C229&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps-calculator-1.png?fit=1014%2C775&amp;ssl=1\" class=\"size-full wp-image-10446 aligncenter\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps-calculator-1.png?resize=1014%2C775&#038;ssl=1\" alt=\"\" width=\"1014\" height=\"775\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps-calculator-1.png?w=1014&amp;ssl=1 1014w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps-calculator-1.png?resize=300%2C229&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps-calculator-1.png?resize=768%2C587&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps-calculator-1.png?resize=400%2C306&amp;ssl=1 400w\" sizes=\"auto, (max-width: 1014px) 100vw, 1014px\" data-recalc-dims=\"1\" \/><\/a><\/p>\n<p class=\"graf graf--p graf-after--blockquote\">\ucd94\uc774\ub77c\ub294 \ub2e8\uc5b4\uc5d0\uc11c \uc54c \uc218 \uc788\ub4ef\uc774, NPS\ub294 \u2018\uae30\uac04\u2019\uc774\ub780 \ud0a4\uc6cc\ub4dc\uc640 \ubc00\uc811\ud558\uac8c \uc811\ubaa9\ud574 \ubd84\uc11d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucd94\uc774\ub294 \ub450 \uac00\uc9c0\ub85c \ub098\ub204\uc5b4 \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p id=\"edd6\" class=\"graf graf--p graf-after--p\">\ubc14\ub85c, 1)\u00a0<strong class=\"markup--strong markup--p-strong\">\uae30\uac04\ubcc4 NPS \ucd94\uc774\uc640\u00a0 2) \uace0\uac1d\uc758 \uc81c\ud488 \uc0ac\uc6a9 \uae30\uac04\uc5d0 \ub530\ub978 NPS \ucd94\uc774<\/strong>\uc785\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p id=\"a0c3\" class=\"graf graf--p graf-after--p\"><strong class=\"markup--strong markup--p-strong\">1) \uae30\uac04\ubcc4 NPS \ucd94\uc774<br \/>\n<\/strong>\uc774\uc804 \ud3ec\uc2a4\ud305\uc5d0\uc11c NPS \ubc1c\uc1a1 \uc8fc\uae30\uc5d0 \uad00\ud574 \uc7a0\uc2dc \uc5b8\uae09\ud558\uace0 \uc9c0\ub098\uac14\ub294\ub370\uc694, \uae30\uac04\ubcc4 NPS \ucd94\uc774\ub294 \uc8fc\uae30\ubcc4\ub85c \ubc1c\uc1a1\ud558\uace0 \uc5bb\uc740 NPS \uac12\uc758 \ubcc0\ud654 \ucd94\uc774\ub97c \ud655\uc778\ud558\ub294 \ubc29\ubc95\uc785\ub2c8\ub2e4. \uc81c\ud488\uc774 NPS \uc8fc\uae30\uac00 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \uc810\uc810 \uac1c\uc120\ub3fc\uac00\uace0 \uc788\ub294\uc9c0 \uae30\ubcf8\uc801\uc73c\ub85c \ud30c\uc545\ud558\uae30\uc5d0 \uc720\uc6a9\ud55c \ubc29\uc2dd\uc785\ub2c8\ub2e4.\u00a0<strong class=\"markup--strong markup--p-strong\">\uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c NPS \uc810\uc218\uac00 \ud5a5\uc0c1\ub418\uace0 \uc788\ub2e4\uba74 \uc774\ub294 \uac1c\uc120\ub41c \uc81c\ud488\uc5d0 \uace0\uac1d\ub4e4\uc774 \ub354\uc6b1\ub354 \ub9cc\uc871\ud558\uace0 \uc788\uc74c\uc744 \ub4dc\ub7ec\ub0b4\ub2c8\uae4c\uc694.\u00a0<\/strong>\uc794\ub514 CX\ud300\uc5d0\uc11c\ub3c4 \ub9e4\ub2ec \ud300\uc6d0\ub4e4\uacfc \ud0c0\uc6b4\ud640 \ubbf8\ud305\uc5d0\uc11c NPS \uacb0\uacfc\ub97c \uacf5\uc720\ud560 \ub54c \ubc1c\uc1a1 \uc8fc\uae30\uc5d0 \ub530\ub978 NPS \ucd94\uc774 \uadf8\ub798\ud504\ub97c \ud65c\uc6a9\ud569\ub2c8\ub2e4.\u00a0<\/p>\n<p>&nbsp;<\/p>\n<figure id=\"b8f5\" class=\"graf graf--figure graf-after--p\">\n<div class=\"aspectRatioPlaceholder is-locked\">\n<div class=\"aspectRatioPlaceholder-fill\" style=\"text-align: center\"><strong>&lt;\uae30\uac04\ubcc4 NPS \ucd94\uc774 \uadf8\ub798\ud504 \uc608\uc2dc&gt;<\/strong><\/div>\n<div class=\"progressiveMedia js-progressiveMedia graf-image is-canvasLoaded is-imageLoaded\">\n<p style=\"text-align: center\"><img decoding=\"async\" class=\"progressiveMedia-image js-progressiveMedia-image aligncenter\" src=\"https:\/\/i0.wp.com\/cdn-images-1.medium.com\/max\/1600\/1*6BBS_c8EIKWEASFl0cUmBQ.png?w=1170&#038;ssl=1\" data-recalc-dims=\"1\" \/><\/p>\n<\/div>\n<\/div><figcaption class=\"imageCaption\"><\/figcaption><\/figure>\n<p id=\"bc24\" class=\"graf graf--p graf-after--figure\">\uc794\ub514 \uac19\uc740 \uacbd\uc6b0 \ub9e4\uc6d4 NPS \uc124\ubb38\uc9c0\ub97c \ubc1c\uc1a1\ud558\uba74\uc11c \uc6d4\ubcc4 NPS \ucd94\uc774\ub97c \ud30c\uc545\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ubc88 \ub2ec\uc5d0 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \ub3c4\uc785\ud588\ub294\ub370 NPS\uac00 \uc0c1\uc2b9\ud588\ub2e4\uace0 \ud55c\ub2e4\uba74, \uc774\ub294 \u2018\uc0c8\ub85c\uc6b4 \uae30\ub2a5 \ucd94\uac00\u2019\uc5d0 \uc0ac\uc6a9\uc790\ub4e4\uc774 \ub9cc\uc871\ud55c \uac83\uc774 \uc810\uc218\uc5d0 \ubc18\uc601\ub418\uc5c8\ub2e4\uace0 \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubb3c\ub860 \uc0c8\ub85c\uc6b4 \uae30\ub2a5 \ucd94\uac00\uc758 \ud6a8\uacfc\uac00 NPS\uc5d0 100% \ubc18\uc601\ub418\uc5c8\ub2e4\uace0 \ub2e8\uc815 \uc9d3\uae30\ub294 \ud798\ub4e4\uc9c0\ub9cc, \uc5b4\ub290\uc815\ub3c4 \uae0d\uc815\uc801\uc778 \uc601\ud5a5\uc744 \uc8fc\uc5c8\ub2e4\uace0 \ud310\ub2e8\ud558\uc2dc\uba74 \uc88b\uc744 \uac83 \uac19\uc2b5\ub2c8\ub2e4. \ub9cc\uc57d NPS \uc810\uc218\uc640 \ub354\ubd88\uc5b4 \ubc1b\uc740 \uad6c\uccb4\uc801\uc778 \ud53c\ub4dc\ubc31\uc5d0 \ud574\ub2f9 \uc2e0\uae30\ub2a5\uc774 \uc5b8\uae09\ub418\uc5b4 \uc788\ub2e4\uba74 \uc5f0\uad00\uc131\uc740 \ub354\uc6b1 \uc9d9\uc5b4\uc9c0\uaca0\uc8e0?<\/p>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<div class=\"section-content\">\n<div class=\"section-inner sectionLayout--insetColumn\">\n<p id=\"f5a9\" class=\"graf graf--p graf-after--p\"><strong class=\"markup--strong markup--p-strong\">2) \uace0\uac1d\uc758 \uc81c\ud488 \uc0ac\uc6a9 \uae30\uac04\uc5d0 \ub530\ub978 NPS \ucd94\uc774<br \/>\n<\/strong>\uac74\uac15\ud55c \uc11c\ube44\uc2a4\ub77c\uba74 \uace0\uac1d\uc774 \uc11c\ube44\uc2a4\ub97c \uc624\ub798\ub3c4\ub85d \uc0ac\uc6a9\ud560\uc218\ub85d \ud574\ub2f9 \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \ub9cc\uc871\ub3c4\uac00 \ub192\uc544\uc9d1\ub2c8\ub2e4. \uc11c\ube44\uc2a4\uc5d0 \ub9cc\uc871\ud558\ub294 \uace0\uac1d\uc740 \uc7a5\uae30\uac04 \uc11c\ube44\uc2a4\ub97c \uc0ac\uc6a9\ud560 \ud655\ub960\uc774 \ub192\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. <strong class=\"markup--strong markup--p-strong\">\uace0\uac1d\uc774 \uc11c\ube44\uc2a4\ub97c \uc0ac\uc6a9\ud55c \uae30\uac04\uc5d0 \ub530\ub77c \ub9cc\uc871\ub3c4\uac00 \uc5b4\ub5a4 \uc2dd\uc73c\ub85c \ubcc0\ud574\uac00\ub294\uc9c0 \ud30c\uc545<\/strong>\ud558\ub294 \uac83\uc740 \uace0\uac1d \uad00\ub9ac, \uc6b4\uc601 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uac1c\ubc1c,\uae30\ud68d \uae4c\uc9c0 \ubaa8\ub4e0 \ud300\uc6d0\ub4e4\uc774 \ube44\uc988\ub2c8\uc2a4\uc758 \ubc29\ud5a5\uc131\uc744 \uc7a1\ub294\ub370 \ud070 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \ucda9\uc131\ub3c4\uac00 \ub192\uc740 \uc7a5\uae30\uac04 \uc0ac\uc6a9 \uace0\uac1d\uc73c\ub85c \ub9ce\uc740 \uace0\uac1d\ub4e4\uc744 \uc774\ub04c \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \ubc1c\uacac\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.\u00a0<\/p>\n<figure id=\"30aa\" class=\"graf graf--figure graf-after--p\">\n<div class=\"aspectRatioPlaceholder-fill\" style=\"text-align: center\"><strong>&lt; \uace0\uac1d\uc758 \uc81c\ud488 \uc0ac\uc6a9 \uae30\uac04\uc5d0 \ub530\ub978 NPS \ucd94\uc774 \uadf8\ub798\ud504 \uc608\uc2dc &gt;\u00a0<\/strong><\/div>\n<div class=\"aspectRatioPlaceholder is-locked\">\n<div class=\"progressiveMedia js-progressiveMedia graf-image is-canvasLoaded is-imageLoaded\"><img decoding=\"async\" class=\"progressiveMedia-image js-progressiveMedia-image\" src=\"https:\/\/i0.wp.com\/cdn-images-1.medium.com\/max\/1600\/1*5pGohl0svYnjEoHptaj5_g.png?w=1170&#038;ssl=1\" data-recalc-dims=\"1\" \/><\/div>\n<\/div>\n<\/figure>\n<p id=\"d76d\" class=\"graf graf--p graf-after--figure graf--trailing\">\uc704 \uadf8\ub798\ud504\ucc98\ub7fc, \uace0\uac1d\uc758 \u2018\uac00\uc785 \uc2dc\uae30\u2019\uc5d0 \uad00\ub828\ud55c \uc815\ubcf4\ub97c \uc5bb\uc744 \uc218 \uc788\ub2e4\uba74 \uace0\uac1d\uc744 \uac00\uc785 \uc2dc\uae30\ub85c \uad6c\ubd84\ud55c \ud6c4 \uac01 \uace0\uac1d\uad70\uc758 NPS \uc810\uc218\uc758 \ucd94\uc774\ub97c \ud30c\uc545\ud574\ubcf4\uc138\uc694. \uc81c\ud488 \uc0ac\uc6a9 \uae30\uac04\uc5d0 \ub530\ub978 NPS \ucd94\uc774\ub97c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<strong class=\"markup--strong markup--p-strong\">\uac00\uc785 \uc2dc\uae30\uac00 \uc624\ub798\ub41c \uace0\uac1d\uc77c\uc218\ub85d NPS\uac00 \ub192\uac8c \ub098\uc628\ub2e4\uba74 \uc774\ub294 \uc11c\ube44\uc2a4\uac00 \uc21c\ud56d\ud558\uace0 \uc788\ub2e4\ub294 \uc99d\uac70<\/strong>\uc774\ub2c8 \uac71\uc815\uc744 \ub35c\uc5b4\ub193\uc73c\uc154\ub3c4 \ub420 \uac83 \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<p class=\"graf graf--p graf-after--figure graf--trailing\">\n\uc804\uc790\uc0c1\uac70\ub798 \ubc0f \ub3c4\uc18c\ub9e4\uc5c5\uc774\ub77c\uba74 \ub2e8\uace8 \uace0\uac1d\uc73c\ub85c \uc778\ud55c \uc548\uc815\uc801\uc778 \ub9e4\ucd9c \ud5a5\uc0c1\uc744 \uc608\uce21\ud574 \ubcfc \uc218\ub3c4 \uc788\uaca0\uc2b5\ub2c8\ub2e4. \uc6d4 \ub2e8\uc704 \uad6c\ub3c5 \uc11c\ube44\uc2a4(Subscription)\ub97c \uc81c\uacf5\ud558\uace0 \uc788\ub2e4\uba74, \uafb8\uc900\ud788 \ub9e4\ub2ec \uc7ac\uacb0\uc81c\ub97c \ud558\ub294 \uace0\uac1d\ub4e4\uc774 \uc5bc\ub9c8\ub098 \uc131\uacf5\uc801\uc73c\ub85c \uc11c\ube44\uc2a4\uc5d0 \uc815\ucc29\ud558\uace0 \uc788\ub294\uc9c0\ub97c \ud655\uc778\ud560 \uc218\ub3c4 \uc788\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<section class=\"section section--body\">\n<div class=\"section-content\">\n<div class=\"section-inner sectionLayout--insetColumn\">\n<h1 class=\"graf graf--p graf-after--figure graf--trailing\"><strong class=\"markup--strong markup--blockquote-strong\" style=\"font-family: 'Open Sans'\">2. NPS \uc810\uc218\ubd84\ud3ec \ubd84\uc11d<\/strong><\/h1>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section section--body\">\n<div class=\"section-content\">\n<div class=\"section-inner sectionLayout--insetColumn\">\n<p id=\"aa74\" class=\"graf graf--p graf-after--blockquote\">NPS\uc758 \uc810\uc218 \ubd84\ud3ec\ub294 \uc138 \uac00\uc9c0\ub85c \uad6c\ubd84\ub429\ub2c8\ub2e4. 0~6\uc810\uc744 \uc900 \ube44\ucd94\ucc9c\uace0\uac1d(Detractors), 7~8\uc810\uc744 \uc900 \uc911\ub9bd\uace0\uac1d(Passives), 9~10\uc810\uc744 \uc900 \ucd94\ucc9c\uace0\uac1d(Promoters) \uc785\ub2c8\ub2e4. \ubb3c\ub860 \ud06c\uac8c \uc138 \uac00\uc9c0 \uc810\uc218\uc758 \ubd84\ud3ec\ub97c \ud30c\uc545\ud558\ub294 \uac83\ub9cc\uc73c\ub85c\ub3c4 \ub9ce\uc740 \uc815\ubcf4\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc880 \ub354 \uc138\ubd84\ud654 \ub41c \uadf8\ub798\ud504\ub97c \ub9cc\ub4e4\uba74 NPS \uc810\uc218 \uacb0\uacfc\ub97c \ubd84\uc11d\ud558\ub294\ub370 \ub354 \ud070 \ub3c4\uc6c0\uc774 \ub420 \uac83 \uac19\uc2b5\ub2c8\ub2e4.\u00a0<\/p>\n<\/div>\n<p style=\"text-align: center\"><strong>&lt;\uc810\uc218\ubcc4 NPS\u00a0\ubd84\ud3ec\ub3c4&gt;<\/strong><\/p>\n<div class=\"section-inner sectionLayout--insetColumn\">\n<figure id=\"0423\" class=\"graf graf--figure graf-after--p\">\n<div class=\"aspectRatioPlaceholder is-locked\">\n<div class=\"progressiveMedia js-progressiveMedia graf-image is-canvasLoaded is-imageLoaded\"><img decoding=\"async\" class=\"progressiveMedia-image js-progressiveMedia-image\" src=\"https:\/\/i0.wp.com\/cdn-images-1.medium.com\/max\/1600\/1*dF4TEmmPAs3p-zlRk0weQQ.png?w=1170&#038;ssl=1\" data-recalc-dims=\"1\" \/><\/div>\n<\/div><figcaption class=\"imageCaption\"><\/figcaption><\/figure>\n<p id=\"ecf0\" class=\"graf graf--p graf-after--figure\">\uc704 \uadf8\ub798\ud504\ub97c \ubcf4\uace0 \uc5bb\uc744 \uc218 \uc788\ub294 \ubd84\uc11d \ub0b4\uc6a9\ub4e4\uc740 \ubb34\uc5c7\uc774 \uc788\uc744\uae4c\uc694? \uc810\uc218\ubcc4\ub85c \ubd84\ud3ec\ub97c \ud655\uc778\ud558\uba74 \ud2b9\uc9d5\uc774 \uba87 \uac1c \ubcf4\uc774\uc2e4 \uac70\uc608\uc694.<\/p>\n<p id=\"6679\" class=\"graf graf--p graf-after--p\">\uc77c\ub2e8\u00a0<strong class=\"markup--strong markup--p-strong\">\uc138 \uac00\uc9c0 \ud56d\ubaa9<\/strong>\uc774 \ub208\uc5d0 \ub744\ub124\uc694.<\/p>\n<ul class=\"postList\">\n<li id=\"114e\" class=\"graf graf--li graf-after--p\">\ucd94\ucc9c\uace0\uac1d(Promoters) \uc5d0\uc11c\ub3c4 9\uc810\ubcf4\ub2e4 10\uc810\uc744 \uc900 \uc0ac\ub78c\ub4e4\uc774 \uc6d4\ub4f1\ud788 \ub9ce\ub2e4. \uc62c\ub808!<\/li>\n<li id=\"0975\" class=\"graf graf--li graf-after--li\">\uc911\ub9bd\uace0\uac1d(Passives)\uc5d0\uc11c 8\uc810\uc744 \uc900 \uc0ac\ub78c\ub4e4\uc774 9\uc810\uc744 \uc92c\ub354\ub77c\uba74 \uc810\uc218\uac00 \uaf64 \uc62c\ub77c\uac00\uaca0\ub2e4. \uc774 \uc0ac\ub78c\ub4e4\uc744 \uacf5\ub7b5\ud574\ubcf4\uc790.<\/li>\n<li id=\"7d29\" class=\"graf graf--li graf-after--li\">\ube44\ucd94\ucc9c\uace0\uac1d(Detractors)\uc5d0\uc11c \ub2e4\ud589\ud788\ub3c4 5~6\uc810\uc744 \uc900 \uc0ac\ub78c\uc758 \ube44\uc911\uc774 \ud06c\ub2e4. \ube44\uad50\uc801 \ub192\uc740 \uc810\uc218\ub97c \uc900 \ube44\ucd94\ucc9c\uace0\uac1d\uc744 \uc911\ub9bd\uace0\uac1d\uc9d1\ub2e8\uc73c\ub85c \ub04c\uc5b4\uc624\ub294 \ubc29\ubc95\uc744 \uace0\uc548\ud574\ubcf4\uc790.<\/li>\n<\/ul>\n<p id=\"25a9\" class=\"graf graf--p graf-after--li graf--trailing\">\uc774\ub807\ub4ef NPS\uc758 \uc810\uc218\ubd84\ud3ec\ub3c4\ub97c \uad6c\uccb4\uc801\uc73c\ub85c \uc815\ub9ac\ud558\uba74, NPS \uc810\uc218 \ud5a5\uc0c1\uc744 \uc704\ud574\uc11c\u00a0<strong class=\"markup--strong markup--p-strong\">\ube44\ucd94\ucc9c\uace0\uac1d \uc9d1\ub2e8 \uc911\uc5d0\uc11c\ub3c4 5~6\uc810\uc744 \uc900 \uc0ac\ub78c\ub4e4\uc744 \uc911\ub9bd\uace0\uac1d \uc9d1\ub2e8\uc73c\ub85c \ub04c\uc5b4\uc624\uae30 \uc704\ud55c \uc804\ub7b5<\/strong>, \ud639\uc740\u00a0<strong class=\"markup--strong markup--p-strong\">\uc911\ub9bd\uace0\uac1d\uc9d1\ub2e8\uc744 \ucd94\ucc9c\uace0\uac1d\uc9d1\ub2e8\uc73c\ub85c \ub04c\uc5b4\uc624\ub294 \uc804\ub7b5<\/strong>\uc744 \uc2e4\ud589\ud574\uc57c\uaca0\ub2e4\uace0 \ud604\uc7ac \uc810\uc218\ub97c \ubc1b\uc740 \uc6d0\uc778\uacfc \uac1c\uc120 \uacc4\ud68d\uc744 \uba85\ud655\ud788 \uc138\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c 5~6\uc810 \ubc0f 8\uc810\uc744 \uc900 \uace0\uac1d\ub4e4\uc758 \ud53c\ub4dc\ubc31\ub4e4\uc744 \uc911\uc810\uc73c\ub85c \ub2e4\uc2dc \ud55c \ubc88 \uc77d\uc73c\uba74\uc11c \ud2b9\uc815 \uc810\uc218\uc758 \uc0ac\uc6a9\uc790\ub4e4\uc774 \uacf5\ud1b5\uc73c\ub85c \uc81c\ud488\/\uc11c\ube44\uc2a4\uc5d0 \uc694\uad6c\ud558\ub294 \uac83\uc774 \uc788\ub294\uc9c0, \uadf8\ub807\ub2e4\uba74 \uadf8\uac8c \ubb34\uc5c7\uc778\uc9c0\ub3c4 \ud30c\uc545\ud574 \uc81c\ud488\/\uc11c\ube44\uc2a4\uc5d0 \ubc18\uc601\ud560 \uc9c0\ub97c \uacb0\uc815\ud558\ub294 \uac1d\uad00\uc801\uc778 \uadfc\uac70\ub85c \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/p>\n<p>&nbsp;<\/p>\n<h1 class=\"graf graf--p graf-after--li graf--trailing\"><strong class=\"markup--strong markup--blockquote-strong\" style=\"font-family: 'Open Sans'\">3. NPS \uace0\uac1d \uc9d1\ub2e8\ubcc4 \ube44\uad50 \ubd84\uc11d<\/strong><\/h1>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section section--body\">\n<div class=\"section-content\">\n<div class=\"section-inner sectionLayout--insetColumn\">\n<div class=\"aspectRatioPlaceholder is-locked\">\n<div class=\"progressiveMedia js-progressiveMedia graf-image is-canvasLoaded is-imageLoaded\"><img decoding=\"async\" class=\"progressiveMedia-image js-progressiveMedia-image\" src=\"https:\/\/i0.wp.com\/cdn-images-1.medium.com\/max\/1600\/1*X5x-neycvkZAB4gnHAOBww.png?w=1170&#038;ssl=1\" data-recalc-dims=\"1\" \/><\/div>\n<\/div>\n<h5 id=\"7d17\" class=\"graf graf--figure graf-after--blockquote\" style=\"text-align: center\"><strong>\uc774\ubbf8\uc9c0 \ucd9c\ucc98\u00a0:\u00a0<a class=\"markup--anchor markup--figure-anchor\" href=\"https:\/\/www.iconcmo.com\/blog\/2013\/04\/18\/manage-your-groups\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">https:\/\/www.iconcmo.com\/blog\/2013\/04\/18\/manage-your-groups\/<\/a><\/strong><\/h5>\n<p id=\"3131\" class=\"graf graf--p graf-after--figure\"><strong class=\"markup--strong markup--p-strong\">NPS \uc124\ubb38\uc870\uc0ac\ub97c \uc2e4\ud589\ud55c \uace0\uac1d \uc9d1\ub2e8\uc744 \ub610 \ub2e4\ub974\uac8c \uad6c\ubd84\ud560 \uc218 \uc788\ub294 \uae30\uc900\uc774 \uc788\ub2e4\uba74, \ud574\ub2f9 \uc9d1\ub2e8\ubcc4\ub85c \uc900 NPS \uc810\uc218\uac00 \ucc28\uc774\uac00 \uc788\ub294\uc9c0 \ud655\uc778<\/strong>\ud574\ubcf4\uc138\uc694. \uace0\uac1d \uc9d1\ub2e8\ubcc4\ub85c \uc81c\ud488\/\uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \ub9cc\uc871\ub3c4\uac00 \uc5b4\ub5bb\uac8c \ub2e4\ub978\uc9c0 \ub354 \uc27d\uac8c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc794\ub514\ub3c4 \uc774 \ubc29\uc2dd\uc744 \ud1b5\ud574 \uc0ac\uc6a9\uc790 \ubd84\ub4e4\uc5d0 \ub300\ud55c \ub9ce\uc740 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ucca8\ubd80\ub41c \uc774\ubbf8\uc9c0\ub4e4\uc744 \uc790\uc138\ud788 \ubcf4\uc2e0 \ubd84\uc774\ub77c\uba74, \uc794\ub514\uc758 NPS \uacb0\uacfc\uac00 \u2018\ud300 \uc0dd\uc131\uc790\u2019\uc640 \u2018\ud300 \uba64\ubc84\u2019\ub85c \uad6c\ubd84\ub418\uc5b4 \uc788\uc74c\uc744 \ub208\uce58\ucc44\uc168\uc744 \uac70\uc608\uc694.<\/p>\n<p id=\"5c33\" class=\"graf graf--p graf-after--p\">\uc5c5\ubb34\uc6a9 \ud611\uc5c5\ud234 \uc794\ub514\ub97c \uc774\uc6a9\ud558\uae30 \uc704\ud574\uc11c\ub294 \ud55c \uba85\uc774 \uac19\uc774 \uc77c\ud560 \uacf5\uac04\uc778 &#8216;\ud300&#8217;\uc744 \uc0dd\uc131\ud558\uace0, \uc0dd\uc131\ub41c \ud300\uc73c\ub85c \ub2e4\ub978 \ub3d9\ub8cc \uba64\ubc84\ub4e4\uc744 \ucd08\ub300\ud558\ub294 \uc808\ucc28\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \u2018\ud300 \uc0dd\uc131\uc790\u2019\ub294 \uc880 \ub354 \uc801\uadf9\uc801\uc778 \ud615\ud0dc\uc758 \uc794\ub514 \uc0ac\uc6a9\uc790\ub85c \ubd84\ub958\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc801\uadf9\uc801\uc778 \ud300 \uc0dd\uc131\uc790\uc640 \ub2e4\uc18c \uc218\ub3d9\uc801\uc73c\ub85c \ud300\uc5d0 \ucc38\uc5ec\ud55c \ud300 \uba64\ubc84\uc758 NPS\uc5d0 \ucc28\uc774\uac00 \uc788\uc9c0 \uc54a\uc744\uae4c \ud558\ub294 \uc0dd\uac01\uc5d0\uc11c \uc794\ub514 CX\ud300\uc740 \uc804\uccb4 \uace0\uac1d\uc744 &#8216;\ud300 \uc0dd\uc131\uc790&#8217;\uc640 &#8216;\ud300 \uba64\ubc84&#8217; \ub450 \uc9d1\ub2e8\uc73c\ub85c \uad6c\ubd84\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc2e4\uc81c\ub85c \uc774\ub97c \ud1b5\ud574\u00a0<strong class=\"markup--strong markup--p-strong\">\uc801\uadf9\uc801\uc778 \u2018\ud300 \uc0dd\uc131\uc790\u2019 \uc9d1\ub2e8\uc5d0\uc11c NPS\uac00 \ub192\uac8c \ub098\ud0c0\ub098\ub294<\/strong>\u00a0\ud765\ubbf8\ub85c\uc6b4 \ud604\uc0c1\uc744 \ubc1c\uacac\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p class=\"graf graf--p graf-after--p\">\ub610\ud55c, \uad6c\ubd84\ub41c \ub450 \uc9d1\ub2e8\uc758 \ud53c\ub4dc\ubc31\uc744 \uc77d\ub2e4 \ubcf4\ub2c8, \ud300 \uc0dd\uc131\uc790\uc640 \ud300 \uba64\ubc84 \uac04\uc758 \uc81c\ud488\/\uc11c\ube44\uc2a4\uc5d0 \uc694\uad6c\ud558\ub294 \ub0b4\uc6a9\uacfc \ubb38\uc758 \uc0ac\ud56d\uc774 \ub2e4\ub974\ub2e4\ub294 \uac83\ub3c4 \ud30c\uc545\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub807\uac8c \ubd84\uc11d\ub41c \ud53c\ub4dc\ubc31\ub4e4\uc740 \uc794\ub514\uc758 \ube44\uc988\ub2c8\uc2a4 \ubc29\ud5a5\uc131\uc5d0 \ub530\ub77c \uc120\ud0dd\uc801\uc73c\ub85c \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \uae30\ud68d \uc2dc \ucc38\uace0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p id=\"66dc\" class=\"graf graf--p graf-after--p graf--trailing\">\uc774 \uc678\uc5d0\ub3c4 \uace0\uac1d \uc9d1\ub2e8\uc744 \uad6c\ubd84\ud558\ub294 \ubc29\ubc95\uc740 \ub2e4\uc591\ud558\uac8c \uc788\uae30\uc5d0 \uc11c\ube44\uc2a4\uc758 \ud2b9\uc131\uc5d0 \ub530\ub77c \uace0\uc548\ud574\ubcf4\uc138\uc694. \uac00\uc7a5 \ud754\ud55c \uc608\uc2dc\ub85c\ub294\u00a0<strong class=\"markup--strong markup--p-strong\">\u2018\uc81c\ud488 \uad6c\ub9e4 \uae08\uc561\ubcc4 NPS \ucc28\uc774 \ube44\uad50\u2019 \ud639\uc740 \u2018\uc0ac\uc6a9\ud558\ub294 \uc694\uae08\uc81c \ubcc4 NPS \ucc28\uc774 \ube44\uad50\u2019<\/strong>\u00a0\ub4f1\uc774 \uc788\uaca0\ub124\uc694. \uc790\uc0ac\u00a0<strong class=\"markup--strong markup--p-strong\">\uc81c\ud488\uc5d0 \ub3c8\uc744 \ub354 \ub9ce\uc774 \ud22c\uc790\ud55c \uace0\uac1d\uc774\ub77c\uba74 \uc77c\ubc18\uc801\uc73c\ub85c NPS\uac00 \ub354 \ub192\uac8c \ub098\uc62c \uac81\ub2c8\ub2e4. \uadf8\ub9cc\ud07c \uc81c\ud488\/\uc11c\ube44\uc2a4\uc5d0 \ub9cc\uc871<\/strong>\ud558\uace0 \uc788\uae30\uc5d0 \ub3c8\uc744 \ub354 \uc4f0\uace0 \uc788\ub294 \uac83\uc774\uc8e0. \uc5ec\ub7ec \uac00\uc9c0 \uae30\uc900\uc73c\ub85c \uace0\uac1d \uc9d1\ub2e8\uc744 \uad6c\ubd84\ud55c \ud6c4 NPS \ubc0f \ud53c\ub4dc\ubc31\uc744 \ube44\uad50\ud558\uba74 \ubd84\uba85\ud788 \ubd84\uc11d \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\ub294\ub370 \ub3c4\uc6c0\uc774 \ub420 \uac70\uc608\uc694.<\/p>\n<p>&nbsp;<\/p>\n<h1 class=\"graf graf--p graf-after--p graf--trailing\"><strong class=\"markup--strong markup--blockquote-strong\" style=\"font-family: 'Open Sans'\">4. NPS \ud53c\ub4dc\ubc31 \uc815\ub9ac<\/strong><\/h1>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section section--body\">\n<div class=\"section-content\">\n<div class=\"section-inner sectionLayout--insetColumn\">\n<p id=\"4593\" class=\"graf graf--p graf-after--blockquote\">NPS \uc810\uc218\ub97c \uc900 \uc774\uc720\uc5d0 \ub300\ud55c \ud53c\ub4dc\ubc31 \uc218\ubc31 \uac74\uc744 \uc77d\uace0 \uc815\ub9ac\ud558\ub294 \uacfc\uc815\uc740 NPS \uacc4\uc0b0 \uacfc\uc815\ubcf4\ub2e4 100\ubc30\ub294 \ubcf5\uc7a1\ud569\ub2c8\ub2e4. \uc8fc\uad00\uc801\uc778 \ucf54\uba58\ud2b8 \ub4e4\uc744 \ubd84\ub958\ud558\uace0 \uc815\uc81c\ud574\uc57c\ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc5ec\ub7ec \ubc88 \uc2dc\ud589\ucc29\uc624\ub97c \uacaa\uace0 \ucd5c\uadfc\uc5d0\ub294 \ud53c\ub4dc\ubc31\uc744 \uc815\ub9ac\ud558\ub294 \uacfc\uc815\uc774 \uc5b4\ub290 \uc815\ub3c4 \ud2c0\uc774 \uc7a1\ud614\uc2b5\ub2c8\ub2e4.\u00a0<\/p>\n<p style=\"text-align: center\"><strong>&lt; \uc794\ub514\uac00 \ubc1b\uc740 NPS \ud53c\ub4dc\ubc31 &gt;\u00a0<\/strong><\/p>\n<p style=\"text-align: center\"><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps-1-1.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10447\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/12\/05\/nps_analysis\/nps-%e1%84%91%e1%85%b5%e1%84%83%e1%85%b3%e1%84%87%e1%85%a2%e1%86%a8-%e1%84%8b%e1%85%a8%e1%84%89%e1%85%b5\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps-1-1.png?fit=872%2C403&amp;ssl=1\" data-orig-size=\"872,403\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"NPS \u1111\u1175\u1103\u1173\u1107\u1162\u11a8 \u110b\u1168\u1109\u1175\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps-1-1.png?fit=300%2C139&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps-1-1.png?fit=872%2C403&amp;ssl=1\" class=\"alignnone size-full wp-image-10447\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps-1-1.png?resize=872%2C403&#038;ssl=1\" alt=\"\" width=\"872\" height=\"403\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps-1-1.png?w=872&amp;ssl=1 872w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps-1-1.png?resize=300%2C139&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps-1-1.png?resize=768%2C355&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/nps-1-1.png?resize=400%2C185&amp;ssl=1 400w\" sizes=\"auto, (max-width: 872px) 100vw, 872px\" data-recalc-dims=\"1\" \/><\/a><\/p>\n<p id=\"3963\" class=\"graf graf--p graf-after--p\"><strong class=\"markup--strong markup--p-strong\">\ucc98\uc74c\uc73c\ub85c NPS \ud53c\ub4dc\ubc31\uc744 \ubc1b\uc73c\uc168\ub2e4\uba74 3\ubc88 \uc815\ub3c4 \ucda9\ubd84\ud788 \uc77d\uc5b4\ubcf4\uc2dc\uae38<\/strong>\u00a0\ucd94\ucc9c\ub4dc\ub9bd\ub2c8\ub2e4. \uc774 \uc2dc\uae30\uc5d0\ub294 \uc810\uc218\ub300\ubcc4\ub85c \ub610\ub294 \uace0\uac1d \uc9d1\ub2e8\ubcc4\ub85c \uc5b4\ub5a4 \ud53c\ub4dc\ubc31\ub4e4\uc774 \uc62c\uc9c0 \uc804\ud600 \uac10\uc774 \uc7a1\ud788\uc9c0 \uc54a\uae30 \ub54c\ubb38\uc5d0 <strong>\uc0ac\uc6a9\uc790<\/strong><strong class=\"markup--strong markup--p-strong\">\ub4e4\uc774 \uc5b4\ub5a4 \ud53c\ub4dc\ubc31\uc744 \uc8fc\ub294\uc9c0 \uc804\uccb4\uc801\uc73c\ub85c \ud30c\uc545<\/strong>\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p class=\"graf graf--p graf-after--p\">\uccab \ubc88\uc9f8\uc5d0\ub294 \uc5b4\ub5a4 \ud53c\ub4dc\ubc31\ub4e4\uc774 \uc788\ub294\uc9c0 \uac00\ubccd\uac8c \uc77d\uc5b4\ubcf4\uc138\uc694. \ub450 \ubc88\uc9f8 \uc77d\uc744 \ub54c\ub294 \uc911\ubcf5\ud574\uc11c \ubcf4\uc774\ub294 \ud53c\ub4dc\ubc31\uc5d0 \ud45c\uc2dc\ub97c \ud574\ubcf4\uc138\uc694. \uadf8\ub9ac\uace0 \ub9c8\uc9c0\ub9c9 \uc138 \ubc88\uc9f8\uc5d0\ub294 \uc911\ubcf5\ub418\ub294 \ud53c\ub4dc\ubc31\ub4e4\uc744 \uae30\uc900\uc5d0 \ub9de\ucdb0 \uadf8\ub8f9\ud654\ud558\uc2dc\uba74 \ub429\ub2c8\ub2e4.<\/p>\n<p id=\"0ab8\" class=\"graf graf--p graf-after--p\"><strong class=\"markup--strong markup--p-strong\">NPS \uc870\uc0ac\ub97c<\/strong>\u00a0<strong class=\"markup--strong markup--p-strong\">3\ud68c \uc815\ub3c4 \ubc18\ubcf5<\/strong>\ud558\uba74 \uc2ac\uc2ac \uc6b0\ub9ac \uc81c\ud488\/\uc11c\ube44\uc2a4\uc5d0 \ub300\ud574\uc11c \uc5b4\ub5a4 \ud53c\ub4dc\ubc31\ub4e4\uc774 \ub098\uc62c\uc9c0 \uc608\uc0c1\uc774 \ub418\uae30 \uc2dc\uc791\ud569\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uba74 \uc774\uc81c<strong class=\"markup--strong markup--p-strong\">\u00a0\ud53c\ub4dc\ubc31 \ubaa9\ub85d\uc744 \ub9cc\ub4e4\uc5b4\uc90d\ub2c8\ub2e4.<\/strong>\u00a0<\/p>\n<ol>\n<li class=\"graf graf--p graf-after--p\">A \uae30\ub2a5 \uc694\uccad<\/li>\n<li class=\"graf graf--p graf-after--p\">B \uae30\ub2a5 \uc694\uccad<\/li>\n<li class=\"graf graf--p graf-after--p\">C \uae30\ub2a5\uc5d0 \ub300\ud55c \ubd88\ub9cc\u00a0<\/li>\n<li>\uac00\uaca9 \uc815\ucc45\uc5d0 \ub300\ud55c \ubb38\uc758 \ub4f1\ub4f1<\/li>\n<\/ol>\n<p class=\"graf graf--p graf-after--p\">\uadf8\ub7fc \uc774\uc81c\ubd80\ud130\ub294 \ud574\ub2f9 \ud53c\ub4dc\ubc31\uc774 \ub098\uc62c \ub54c\ub9c8\ub2e4 \ubaa9\ub85d\uc5d0 \uce74\uc6b4\ud2b8\ub97c \ud574\uc8fc\uc2dc\uba74 \ub429\ub2c8\ub2e4. \uc544\ub798\uc640 \uac19\uc740\u00a0<strong class=\"markup--strong markup--p-strong\">\ud45c \ud615\uc2dd<\/strong>\uc73c\ub85c \uc815\ub9ac\ud558\uba74 \ud6e8\uc52c \ud6a8\uacfc\uc801\uc73c\ub85c \uc904\uae00 \ud615\uc2dd\uc758 \uc815\uc131\uc801\uc778 NPS \ud53c\ub4dc\ubc31 \uacb0\uacfc\ub97c \uc218\uce58\uc801\uc73c\ub85c \uc815\ub7c9\ud654 \uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/p>\n<figure id=\"10d9\" class=\"graf graf--figure graf-after--p\">\n<div class=\"aspectRatioPlaceholder is-locked\">\n<div class=\"aspectRatioPlaceholder-fill\" style=\"text-align: center\"><strong>&lt; \uae0d\uc815\uc801\uc778 \ud53c\ub4dc\ubc31 \uc815\ub9ac \ubaa9\ub85d\uc785\ub2c8\ub2e4. \ubd80\uc815\uc801\uc778 \ud53c\ub4dc\ubc31\ub3c4 \uc774\ub7f0\uc2dd\uc73c\ub85c\u00a0\uad00\ub9ac\ud558\uc138\uc694.&gt;<\/strong><\/div>\n<div class=\"progressiveMedia js-progressiveMedia graf-image is-canvasLoaded is-imageLoaded\"><img decoding=\"async\" class=\"progressiveMedia-image js-progressiveMedia-image\" src=\"https:\/\/i0.wp.com\/cdn-images-1.medium.com\/max\/1600\/1*YsuD9jU9jXvg5T77pvNE-A.png?w=1170&#038;ssl=1\" data-recalc-dims=\"1\" \/><\/div>\n<\/div>\n<\/figure>\n<p id=\"3d34\" class=\"graf graf--p graf-after--p\"><strong class=\"markup--strong markup--p-strong\">\ud589<\/strong>\uc740\u00a0\ud06c\uac8c\u00a0<strong class=\"markup--strong markup--p-strong\">\ud300 \uc0dd\uc131\uc790(Owner)\uc640 \ud300 \uba64\ubc84(Member)<\/strong>\ub85c \uad6c\ubd84 \uc9d3\uace0, \uc774\ub97c \ub2e4\uc2dc\u00a0<strong class=\"markup--strong markup--p-strong\">\ucd94\ucc9c\uace0\uac1d\/ \uc911\ub9bd\uace0\uac1d\/ \ube44\ucd94\ucc9c\uace0\uac1d<\/strong>\u00a0\uc73c\ub85c \ub098\ub204\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p id=\"a463\" class=\"graf graf--p graf-after--p\"><strong class=\"markup--strong markup--p-strong\">\uc5f4<\/strong>\uc740 \uc720\uc800\uac00 \uc5b8\uae09\ud55c\u00a0<strong class=\"markup--strong markup--p-strong\">\ud53c\ub4dc\ubc31\uc744 \ub300\ubd84\ub958\ud55c \ub4a4\uc5d0 \uc0c1\uc138 \ub0b4\uc6a9\uc744 \uc18c\ubd84\ub958<\/strong>\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p id=\"a974\" class=\"graf graf--p graf-after--p graf--trailing\">\uc774\ub807\uac8c \ud45c\ub97c \ub9cc\ub4e4\uace0 \ub098\uba74 \uac01 \uace0\uac1d \uc9d1\ub2e8\ubcc4\ub85c \uc5b4\ub5a4 \ud53c\ub4dc\ubc31\uc774 \ub9ce\uc774 \ub098\uc654\ub294\uc9c0 \ud55c\ub208\uc5d0 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubb3c\ub860 \ub9e4\ubc88 \uac19\uc740 \ud53c\ub4dc\ubc31\uc774 \ub098\uc624\uc9c0\ub294 \uc54a\uc2b5\ub2c8\ub2e4. \uadf8\ub7f4 \ub54c\ub294 \uc5f4\uc744 \ucd94\uac00\/\uc0ad\uc81c\ud558\uc5ec \uc720\uc5f0\ud558\uac8c \uc815\ub9ac\ud574\uc8fc\uc2dc\uba74 \ub429\ub2c8\ub2e4. \ud45c\uc758 \ubcc0\ud654 \uacfc\uc815\uc5d0 \ub530\ub77c \uace0\uac1d\ub4e4\uc758 \ubaa9\uc18c\ub9ac\ub3c4 \ubcc0\ud654\ud558\ub294 \uac83\uc744 \ub290\ub07c\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section section--body\">\n<div class=\"section-content\">\n<div class=\"section-inner sectionLayout--insetColumn\">\n<h3>\uc774\uc804 \ud3b8 \uc77d\uc5b4\ubcf4\uae30 :<\/h3>\n<h3><a href=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/07\/what_is_nps\/\">\uc11c\ube44\uc2a4 \uc131\uacfc \uc9c0\ud45c\ub85c \uace0\ubbfc\uc911\uc774\uc138\uc694? \u2460 NPS \uac1c\ub150\uc54c\uae30<\/a><\/h3>\n<h3><a href=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/\">\ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c \u2461 NPS \uc2e4\ud589\ud558\uae30<\/a><\/h3>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"section section--body section--last\">\n<div class=\"section-content\">\n<div class=\"section-inner sectionLayout--insetColumn\">\n<p id=\"5407\" class=\"graf graf--p graf--leading graf--trailing\">\u00a0<\/p>\n<\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>\uc11c\ube44\uc2a4\uc758 \uc131\uacfc \uc9c0\ud45c \uc870\uc0ac\ub97c \ud574\ubcf4\uc168\ub098\uc694? \uad6c\uc2ac\uc774 \uc11c \ub9d0\uc774\ub77c\ub3c4 \uaff0\uc5b4\uc57c \ubcf4\ubc30!\u00a0\uadf8\ub7fc \uc774\ubc88\uc5d4 \uacb0\uacfc \ubd84\uc11d\ubc95\uc744 \uc54c\uc544\ubcfc\uae4c\uc694?\u00a0\ud06c\uac8c 4\uac00\uc9c0 \uc8fc\uc81c\ub97c \ub2e4\ub8f0 \uc608\uc815\uc785\ub2c8\ub2e4. NPS \ucd94\uc774 \ubd84\uc11d, \uc810\uc218 \ubd84\ud3ec \ubd84\uc11d, \uace0\uac1d \uc9d1\ub2e8\ubcc4 \ube44\uad50, \ubd84\uc11d \ud53c\ub4dc\ubc31 \uc815\ub9ac<\/p>\n","protected":false},"author":14,"featured_media":10510,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"smart-work","meta":{"footnotes":""},"categories":[2166],"tags":[1961,1415,226,204,197,61,384,30,1963,260],"class_list":["post-10417","post","type-post","status-publish","format-smart-work","has-post-thumbnail","hentry","category-smartwork","tag-nps","tag-1415","tag-226","tag-204","tag-197","tag-61","tag-384","tag-30","tag-1963","tag-260","post_format-smart-work"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\uc720\uc6a9\ud55c \uc815\ubcf4\ub85c \uc218\uc9d1\ud55c \u2462 NPS \ubd84\uc11d\ud558\uae30 - \uc5c5\ubb34\uc6a9 \ud611\uc5c5\ud234 JANDI \ube14\ub85c\uadf8<\/title>\n<meta name=\"description\" content=\"\uc11c\ube44\uc2a4\uc758 \uc131\uacfc \uc9c0\ud45c \uc870\uc0ac\ub97c \ud574\ubcf4\uc168\ub098\uc694? \uad6c\uc2ac\uc774 \uc11c \ub9d0\uc774\ub77c\ub3c4 \uaff0\uc5b4\uc57c \ubcf4\ubc30!\u00a0\uadf8\ub7fc \uc774\ubc88\uc5d4 \uc720\uc6a9\ud55c \uc815\ubcf4\ub85c \uc218\uc9d1\ud55c \u2462 NPS \ubd84\uc11d\ud558\uae30 \ub9d0\uc500\ub4dc\ub9ac\ub824\uace0 \ud569\ub2c8\ub2e4.\u00a0\uc624\ub298 \ud3ec\uc2a4\ud305\uc5d0\uc11c\ub294 \ud06c\uac8c 4\uac00\uc9c0 \uc8fc\uc81c\ub97c \ub2e4\ub8f0 \uc608\uc815\uc785\ub2c8\ub2e4. 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