{"id":10706,"date":"2018-12-19T17:58:39","date_gmt":"2018-12-19T08:58:39","guid":{"rendered":"http:\/\/blog.jandi.com\/ko\/?p=10706"},"modified":"2019-03-15T12:49:51","modified_gmt":"2019-03-15T03:49:51","slug":"how-to-use-nps","status":"publish","type":"post","link":"https:\/\/blog.jandi.com\/ko\/2018\/12\/19\/how-to-use-nps\/","title":{"rendered":"\uc11c\ube44\uc2a4\ub97c \uc2e4\uc81c \uac1c\uc120\ud558\ub294 \u2463 NPS \ud65c\uc6a9\ud558\uae30"},"content":{"rendered":"<span class=\"rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">\ud83d\udd51 \ub9ac\ub529\ud0c0\uc784: <\/span> <span class=\"rt-time\">5<\/span> <span class=\"rt-label rt-postfix\">\ubd84<\/span><\/span><p><a href=\"https:\/\/blog.jandi.com\/ko\/2018\/12\/05\/nps_analysis\/\">\uc810\uc218 \ubd84\uc11d\uae4c\uc9c0 \ub05d\ub09c NPS<\/a>\u00a0\uacb0\uacfc\ub97c \ud65c\uc6a9\ud574 \uc794\ub514 \uc11c\ube44\uc2a4\ub97c \uc2e4\uc81c \uac1c\uc120\ud558\uace0 \uc788\ub294 \ubc29\ubc95\uc744 NPS \uc2dc\ub9ac\uc988\uc758 \ub9c8\uc9c0\ub9c9 \ud3b8\uc5d0 \ubcf4\uc5ec\ub4dc\ub9ac\ub824 \ud569\ub2c8\ub2e4. 2018\ub144 \ud55c \ud574 \ub3d9\uc548 \uc794\ub514\ub294 \uc5b4\ub5bb\uac8c \uc0ac\uc6a9\uc790\ubd84\ub4e4\uc758 \uc758\uacac\uc744 \ubc18\uc601\ud574\uc11c \uc131\uc7a5\ud588\uc744\uae4c\uc694?\u00a0<\/p>\n<h1>\u00a0<\/h1>\n<h1>1. NPS \ud53c\ub4dc\ubc31 \uc911 \uc791\uc5c5\ud560 \uac1c\uc120 \uc0ac\ud56d \uc120\ud0dd\u00a0<\/h1>\n<p>NPS 3\ud3b8\uc5d0\uc11c \uad8c\ud574\ub4dc\ub838\ub2e4\uc2dc\ud53c \uadf8\uac04 \uaf2d NPS \uc124\ubb38 \uc870\uc0ac \uacb0\uacfc\ubfd0\ub9cc \uc544\ub2c8\ub77c\ub3c4 \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \ud1b5\ud574 \ubc1b\uc740 \uc0ac\uc6a9\uc790\ub4e4\uc758 <strong>\uc11c\ube44\uc2a4 \uae30\ub2a5 \uc694\uccad \ud53c\ub4dc\ubc31\ub4e4\uc740 \ubd84\uc57c\ubcc4\ub85c \uadf8\ub8f9 \uc9c0\uc5b4\uc11c \ubaa9\ub85d\uc73c\ub85c \uad00\ub9ac<\/strong>\ud558\uba74 \uc88b\uc2b5\ub2c8\ub2e4. \uc218\ub9ce\uc740 \uac1c\uc120 \uc0ac\ud56d \uc911\uc5d0\uc11c \uc5b4\ub5a4 \uc694\uccad\ub4e4\uc774 \uac00\uc7a5 \ub9ce\uc774 \ub4e4\uc5b4\uc654\ub294\uc9c0, \ube48\ub3c4\ub294 \uc5b4\ub5a4\uc9c0, \ud2b9\uc815 \uae30\uac04\uc5d0 \ubab0\ub824\uc11c \ubb38\uc758\uac00 \uc624\uc9c4 \uc54a\uc558\ub294\uc9c0 \ub4f1\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.\u00a0<\/p>\n<p>\uc800\ud76c \ud300\uc740 \uc544\ub798\uc640 \uac19\uc774 \uc2a4\ud504\ub808\ub4dc\uc2dc\ud2b8\ub85c \uac01 \uac1c\uc120 \uc694\uccad \uc0ac\ud56d\uc758 \ubb38\uc758 \uc218\ub97c \ub192\uc740 \uc21c\uc73c\ub85c \uc815\ub9ac\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uc911 \uc6b0\ub9ac\uac00 \uc5b4\ub5a4 \uc11c\ube44\uc2a4 \ubd80\ubd84\uc744 \uac1c\uc120\ud574\uc57c \ud560 \uc9c0 \uc120\ud0dd\ud569\ub2c8\ub2e4. \uc120\ud0dd \uae30\uc900\uc740 \uaf2d \ubb38\uc758 \uc218\uac00 \ub192\uc740 \uc21c\uc73c\ub85c \uc815\ud574\uc9c0\ub294 \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4. \uae30\ub2a5 \uc694\uccad \ube48\ub3c4\ub294 \ub192\uc9c0 \uc54a\ub354\ub77c\ub3c4 <strong>\uc794\ub514 \uc790\uccb4\uc758 \uc0ac\uc6a9\uc131\uc744 \ub192\uc77c \uc218 \uc788\uac70\ub098 \uc794\ub514\uc758 \ubcf8\uc9c8\uc778 \ud611\uc5c5 \uae30\ub2a5\uc744 \uac15\ud654\ud560 \uc218 \uc788\ub294 \uac1c\uc120\uc810\ub4e4\uc744 \uae30\ud68d\ud300\uc5d0\uc11c \uc120\ubcc4<\/strong>\ud569\ub2c8\ub2e4.\u00a0<\/p>\n<p>\ub610\ud55c \uac1c\ubc1c\ud300\uc758 \uc790\uc6d0 \ubc0f \uc77c\uc815\uc5d0 \ub530\ub77c\uc11c\ub3c4 \uba3c\uc800 \uac1c\ubc1c\ud560 \uae30\ub2a5\uc758 \uc6b0\uc120\uc21c\uc704\uac00 \ub9ce\uc774 \ub2ec\ub77c\uc9d1\ub2c8\ub2e4. \uadf8\ub807\uae30 \ub54c\ubb38\uc5d0<strong> \ud55c\uc815\uc801\uc778 \uac00\uc6a9 \uc778\uc6d0\uc73c\ub85c \uc5b4\ub5a4 \uac1c\uc120 \uc791\uc5c5\uc744 \ud1b5\ud574\uc11c \ud6a8\uacfc\uc801\uc778 \uc11c\ube44\uc2a4 \uac1c\uc120\uc744 \uc774\ub8f0 \uc218 \uc788\uc744\uc9c0 \ub0b4\ubd80 \ud300\uc6d0\ubd84\ub4e4\uc774 \uacb0\uc815\ud558\uc2e4 \ub54c\uc5d0 NPS \uacb0\uacfc\ub294 \uc720\uc6a9\ud558\uac8c \ud65c\uc6a9<\/strong>\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center\"><strong>&lt;\uc794\ub514 \uae30\ub2a5 \uc694\uccad \ud53c\ub4dc\ubc31 \ubaa9\ub85d&gt;\u00a0\u00a0<\/strong><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-1-11.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10727\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/12\/19\/how-to-use-nps\/%e1%84%8c%e1%85%a1%e1%86%ab%e1%84%83%e1%85%b5-%e1%84%80%e1%85%b5%e1%84%82%e1%85%b3%e1%86%bc-%e1%84%8b%e1%85%ad%e1%84%8e%e1%85%a5%e1%86%bc-%e1%84%86%e1%85%a9%e1%86%a8%e1%84%85%e1%85%a9%e1%86%a8\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-1-11.png?fit=1094%2C558&amp;ssl=1\" data-orig-size=\"1094,558\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\u110c\u1161\u11ab\u1103\u1175 \u1100\u1175\u1102\u1173\u11bc \u110b\u116d\u110e\u1165\u11bc \u1106\u1169\u11a8\u1105\u1169\u11a8\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-1-11.png?fit=300%2C153&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-1-11.png?fit=1024%2C522&amp;ssl=1\" class=\"alignnone size-full wp-image-10727\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-1-11.png?resize=1094%2C558&#038;ssl=1\" alt=\"\" width=\"1094\" height=\"558\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-1-11.png?w=1094&amp;ssl=1 1094w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-1-11.png?resize=300%2C153&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-1-11.png?resize=768%2C392&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-1-11.png?resize=1024%2C522&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-1-11.png?resize=400%2C204&amp;ssl=1 400w\" sizes=\"auto, (max-width: 1094px) 100vw, 1094px\" data-recalc-dims=\"1\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center\"><a href=\"https:\/\/trello.com\/b\/FrbAJsbH\/product-roadmap\"><strong>&lt; \ud2b8\ub810\ub85c(Trello) \uc11c\ube44\uc2a4\uc758 \uac1c\ubc1c \ub85c\ub4dc\ub9f5 &gt;\u00a0<\/strong><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10728\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/12\/19\/how-to-use-nps\/trello-roadmap\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/trello-roadmap.png?fit=1450%2C692&amp;ssl=1\" data-orig-size=\"1450,692\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Trello Roadmap\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/trello-roadmap.png?fit=300%2C143&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/trello-roadmap.png?fit=1024%2C489&amp;ssl=1\" class=\"alignnone size-full wp-image-10728\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/trello-roadmap.png?resize=1170%2C558&#038;ssl=1\" alt=\"\" width=\"1170\" height=\"558\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/trello-roadmap.png?w=1450&amp;ssl=1 1450w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/trello-roadmap.png?resize=300%2C143&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/trello-roadmap.png?resize=768%2C367&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/trello-roadmap.png?resize=1024%2C489&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/trello-roadmap.png?resize=400%2C191&amp;ssl=1 400w\" sizes=\"auto, (max-width: 1170px) 100vw, 1170px\" data-recalc-dims=\"1\" \/><\/a><\/p>\n<p>\uac1c\uc120 \uc0ac\ud56d \ubaa9\ub85d\ub4e4\uacfc \uc791\uc5c5 \uc9c4\ud589 \uacfc\uc815\uc744 \ubcf4\uc5ec\uc8fc\ub294 \uac83\uc740 \uaf2d \uc2a4\ud504\ub808\ub4dc\uc2dc\ud2b8\uac00 \uc544\ub2c8\ub354\ub77c\ub3c4 \ub429\ub2c8\ub2e4. \uc6b0\ub9ac \ud300\uc6d0\ub4e4\uacfc \uc798 \uacf5\uc720\ud560 \uc218 \uc788\ub294 \ubc29\uc2dd\uc774\uba74 \ubb50\ub4e0\uc9c0 OK! \ud504\ub85c\uc81d\ud2b8 \uad00\ub9ac \ud234\uc778 \ud2b8\ub810\ub85c\ub294 \uc624\ud508 \ubcf4\ub4dc\ub97c \ud1b5\ud574\uc11c \uac1c\ubc1c \ub85c\ub4dc\ub9f5\uc744 \ubaa8\ub450\uc5d0\uac8c \uacf5\uc720\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/p>\n<h1>\u00a0<\/h1>\n<h1>2. \uac1c\uc120\uc791\uc5c5 \uc9c4\ud589\u00a0<\/h1>\n<p>\uac1c\uc120 \uc791\uc5c5\uc774 \uc9c4\ud589\ub418\ub294 \uacfc\uc815\uc5d0\uc11c &#8216;\uac1c\uc120 \uc791\uc5c5 \uc694\uccad \uc774\ub984&#8217;\uc758 \uc81c\ubaa9\ub9cc\uc73c\ub85c\ub294 \uc0ac\uc6a9\uc790\ub4e4\uc758 \uc228\uc5b4\uc788\ub294 \uc694\uad6c\ub97c \ub2e4 \ud30c\uc545\ud558\uae30 \uc5b4\ub824\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uac19\uc740 &#8216;\uc870\uc9c1\ub3c4 \uae30\ub2a5 \ucd94\uac00&#8217; \uc791\uc5c5\uc73c\ub85c \ubb38\uc758\uac00 \ubd84\ub958\ub418\uc5b4 \uc788\ub354\ub77c\ub3c4\u00a0<\/p>\n<ul>\n<li>\ud2b8\ub9ac \ubaa8\uc591\uc758 \uc870\uc9c1\ub3c4 \ucd94\uac00\u00a0<\/li>\n<li>\ud300 \uad00\ub9ac\uc790\uc758 \uc870\uc9c1 \uad00\ub9ac \uae30\ub2a5 \uac15\ud654\u00a0<\/li>\n<li>\uba64\ubc84\uc758 \uc778\uc0ac \uc815\ubcf4\ub97c \ud504\ub85c\ud544\uc5d0 \ub354 \ucd94\uac00\u00a0<\/li>\n<li>\uc870\uc9c1\ub3c4\ub97c \ud1b5\ud574 \uc27d\uac8c \uba64\ubc84 \uc5f0\ub77d\ucc98 \ucc3e\uae30\u00a0<\/li>\n<\/ul>\n<p>\ub4f1 \uc694\uccad\ud55c \uc0ac\uc6a9\uc790\ub9c8\ub2e4 \ubc14\ub77c\ub294 \uc138\ubd80 \ub0b4\uc6a9\uc774 \ub2e4\ub97c \uc218 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc774\ub7f4 \ub54c <strong>\uac1c\uc120 \uc791\uc5c5\uc758 \uc790\uc138\ud55c \ubc29\ud5a5\uc744 \uacb0\uc815\ud560 \ub54c\uc5d0 NPS \uacb0\uacfc\uc5d0 \uc801\ud78c \uad6c\uccb4\uc801\uc778 \ucf54\uba58\ud2b8 \uae00\uc744 \uc77d\uc5b4\ubcf4\uba74 \uc65c \uc0ac\uc6a9\uc790\ub4e4\uc774 \ud2b9\uc815 \uac1c\uc120 \uc791\uc5c5\uc744 \uc694\uccad\ud588\ub294\uc9c0 \uc54c \uc218<\/strong> \uc788\uc2b5\ub2c8\ub2e4. \uae30\ud68d\ud300\uc774\ub098 \uac1c\ubc1c\ud300\uc5d0\uc11c \uc0ac\uc6a9\uc790\ub4e4\uc758 \uc774\uc57c\uae30\ub97c \ub354 \uc774\ud574\ud558\uae30 \uc27d\uaca0\uc8e0?\u00a0NPS \uacb0\uacfc\uc5d0 \ub530\ub77c\uc11c \uac1c\uc120\uc791\uc5c5\uc774 \uc9c4\ud589\ub41c\ub2e4\uba74, \ub2f4\ub2f9 \ud300\uc6d0\uc5d0\uac8c \uc790\uc138\ud55c \ub0b4\uc6a9\uc744 \uacf5\uc720\ud574\uc8fc\uc138\uc694.\u00a0<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center\"><strong>&lt; NPS \uacb0\uacfc \uc911 \ud2b9\uc815 \uae30\ub2a5 \uc694\uccad \uc774\uc720 \uc608\uc2dc &gt;\u00a0<\/strong><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-1-12.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10732\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/12\/19\/how-to-use-nps\/%e1%84%8c%e1%85%a1%e1%84%89%e1%85%a6%e1%84%92%e1%85%a1%e1%86%ab-%e1%84%80%e1%85%b5%e1%84%82%e1%85%b3%e1%86%bc%e1%84%8b%e1%85%ad%e1%84%8e%e1%85%a5%e1%86%bc-%e1%84%8b%e1%85%b5%e1%84%8b%e1%85%b2\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-1-12.png?fit=736%2C212&amp;ssl=1\" data-orig-size=\"736,212\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\u110c\u1161\u1109\u1166\u1112\u1161\u11ab \uc794\ub514 \u1100\u1175\u1102\u1173\u11bc\u110b\u116d\u110e\u1165\u11bc \u110b\u1175\u110b\u1172\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-1-12.png?fit=300%2C86&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-1-12.png?fit=736%2C212&amp;ssl=1\" class=\"alignnone size-full wp-image-10732\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-1-12.png?resize=736%2C212&#038;ssl=1\" alt=\"\" width=\"736\" height=\"212\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-1-12.png?w=736&amp;ssl=1 736w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-1-12.png?resize=300%2C86&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-1-12.png?resize=400%2C115&amp;ssl=1 400w\" sizes=\"auto, (max-width: 736px) 100vw, 736px\" data-recalc-dims=\"1\" \/><\/a><\/p>\n<h1>\u00a0<\/h1>\n<h1>3. \uac1c\uc120\uc791\uc5c5 \uc694\uccad\ud55c \uc0ac\uc6a9\uc790\uc5d0\uac8c \uc801\uc6a9 \uc548\ub0b4\u00a0<\/h1>\n<p>\uac1c\uc120 \uc791\uc5c5\uc774 \uc644\ub8cc\ub418\uc5c8\ub2e4\uba74, \uc774 \uae30\uc05c \uc18c\uc2dd\uc744!! \uacfc\uac70 \ud574\ub2f9 \uc791\uc5c5\uc744 \uc694\uccad\ud55c \uc0ac\uc6a9\uc790\uc5d0\uac8c \uc54c\ub824\uc8fc\uc138\uc694. NPS \uc124\ubb38 \uc870\uc0ac \uc815\ubcf4 \ub610\ub294 \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \ud1b5\ud574 <strong>\uc0ac\uc6a9\uc790\uc758 \ubb38\uc758 \uc774\ub825\uc744 \uac80\uc0c9\ud560 \uc218 \uc788\ub3c4\ub85d \uace0\uac1d\uad00\ub9ac\ub97c \ud574\uc8fc\uc2dc\uba74 NPS\uc758 \ud65c\uc6a9\ub3c4\ub97c \ub192\uc77c \uc218<\/strong> \uc788\uc2b5\ub2c8\ub2e4. \uc794\ub514 CX \ud300\uc740 \uacc4\uc815 \uc815\ubcf4\uc778 \uc774\uba54\uc77c\uc744 \ud1b5\ud574\uc11c \uc0ac\uc6a9\uc790\ubd84\ub4e4\uaed8 \uc5f0\ub77d\uc744 \ucde8\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uac01 \uae30\ub2a5 \uc694\uccad\uc740 \uc800\ud76c\ub9cc\uc758 \uac1c\ubcc4 \ucf54\ub4dc\ub85c \uad00\ub9ac\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center\"><strong>&lt; \uacfc\uac70 \uae30\ub2a5 \uc694\uccad\uc744 \ud55c \uc0ac\uc6a9\uc790\uc758 \ubb38\uc758 \uc774\ub825&gt;\u00a0<\/strong><\/p>\n<p style=\"text-align: center\"><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-1-10.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10724\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/12\/19\/how-to-use-nps\/%e1%84%8c%e1%85%a1%e1%86%ab%e1%84%83%e1%85%b5-%e1%84%8b%e1%85%ad%e1%84%8e%e1%85%a5%e1%86%bc%e1%84%89%e1%85%a1%e1%84%92%e1%85%a1%e1%86%bc-%e1%84%80%e1%85%b5%e1%84%85%e1%85%a9%e1%86%a8-%e1%84%86\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-1-10.png?fit=581%2C744&amp;ssl=1\" data-orig-size=\"581,744\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\u110c\u1161\u11ab\u1103\u1175 \u110b\u116d\u110e\u1165\u11bc\u1109\u1161\u1112\u1161\u11bc \u1100\u1175\u1105\u1169\u11a8 \u1106\u1175\u11be \u110b\u1161\u11ab\u1102\u1162\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-1-10.png?fit=234%2C300&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-1-10.png?fit=581%2C744&amp;ssl=1\" class=\"alignnone size-full wp-image-10724\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-1-10.png?resize=581%2C744&#038;ssl=1\" alt=\"\" width=\"581\" height=\"744\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-1-10.png?w=581&amp;ssl=1 581w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-1-10.png?resize=234%2C300&amp;ssl=1 234w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-1-10.png?resize=400%2C512&amp;ssl=1 400w\" sizes=\"auto, (max-width: 581px) 100vw, 581px\" data-recalc-dims=\"1\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center\"><strong>&lt; \uac1c\uc120 \uc791\uc5c5 \uc644\ub8cc \ud6c4 \uc0ac\uc6a9\uc790\uc5d0\uac8c \uc54c\ub824\uc8fc\uae30 &gt;\u00a0<\/strong><\/p>\n<p style=\"text-align: center\"><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-2018-12-18-3.24.30.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10723\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/12\/19\/how-to-use-nps\/%e1%84%89%e1%85%b3%e1%84%8f%e1%85%b3%e1%84%85%e1%85%b5%e1%86%ab%e1%84%89%e1%85%a3%e1%86%ba-2018-12-18-%e1%84%8b%e1%85%a9%e1%84%92%e1%85%ae-3-24-30\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-2018-12-18-3.24.30.png?fit=522%2C210&amp;ssl=1\" data-orig-size=\"522,210\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\uc794\ub514 \uc801\uc6a9 \uc548\ub0b4\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-2018-12-18-3.24.30.png?fit=300%2C121&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-2018-12-18-3.24.30.png?fit=522%2C210&amp;ssl=1\" class=\"alignnone size-full wp-image-10723\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-2018-12-18-3.24.30.png?resize=522%2C210&#038;ssl=1\" alt=\"\" width=\"522\" height=\"210\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-2018-12-18-3.24.30.png?w=522&amp;ssl=1 522w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-2018-12-18-3.24.30.png?resize=300%2C121&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-2018-12-18-3.24.30.png?resize=400%2C161&amp;ssl=1 400w\" sizes=\"auto, (max-width: 522px) 100vw, 522px\" data-recalc-dims=\"1\" \/><\/a>\u00a0<a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/emot_0060001-1.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10735\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/12\/19\/how-to-use-nps\/emot_0060001-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/emot_0060001-1.png?fit=420%2C420&amp;ssl=1\" data-orig-size=\"420,420\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\uc794\ub514 \uc5d0\ube44\uce04\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/emot_0060001-1.png?fit=300%2C300&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/emot_0060001-1.png?fit=420%2C420&amp;ssl=1\" class=\" wp-image-10735 aligncenter\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/emot_0060001-1.png?resize=206%2C206&#038;ssl=1\" alt=\"\" width=\"206\" height=\"206\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/emot_0060001-1.png?w=420&amp;ssl=1 420w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/emot_0060001-1.png?resize=150%2C150&amp;ssl=1 150w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/emot_0060001-1.png?resize=300%2C300&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/emot_0060001-1.png?resize=400%2C400&amp;ssl=1 400w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/emot_0060001-1.png?resize=177%2C177&amp;ssl=1 177w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/emot_0060001-1.png?resize=380%2C380&amp;ssl=1 380w\" sizes=\"auto, (max-width: 206px) 100vw, 206px\" data-recalc-dims=\"1\" \/><\/a><\/p>\n<h1>\u00a0<\/h1>\n<h1>4. \uc9c0\uc18d\uc801\uc778 NPS \uc0c1\uc2b9\ud6a8\uacfc \ud655\uc778\u00a0<\/h1>\n<p>2018\ub144 1\ub144\uac04 \uc794\ub514\uc758 NPS \uacb0\uacfc\ub294 \uc9c0\uc18d\ud574\uc11c \uc0c1\uc2b9\ud588\uc2b5\ub2c8\ub2e4. \ud06c\uace0 \uc791\uc740 \uc5c5\ub370\uc774\ud2b8\ub97c \ud1b5\ud574\uc11c \uc11c\ube44\uc2a4\uac00 \uc0ac\uc6a9\uc790 \ub9cc\uc871\ub3c4 \uce21\uba74\uc5d0\uc11c \uac1c\uc120\ub418\uc5c8\ub2e4\ub294 \uad6c\uccb4\uc801\uc778 \uacb0\uacfc\ub97c \uc5bb\uc744 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.\u00a0<\/p>\n<p style=\"text-align: center\"><strong>&lt; \uc794\ub514 2018\ub144 NPS \uc0c1\uc2b9\uc138&gt;\u00a0<\/strong><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-2018-nps.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10720\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/12\/19\/how-to-use-nps\/%e1%84%8c%e1%85%a1%e1%86%ab%e1%84%83%e1%85%b5-2018-nps\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-2018-nps.png?fit=732%2C456&amp;ssl=1\" data-orig-size=\"732,456\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\u110c\u1161\u11ab\u1103\u1175 2018 NPS\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-2018-nps.png?fit=300%2C187&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-2018-nps.png?fit=732%2C456&amp;ssl=1\" class=\"alignnone size-full wp-image-10720\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-2018-nps.png?resize=732%2C456&#038;ssl=1\" alt=\"\" width=\"732\" height=\"456\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-2018-nps.png?w=732&amp;ssl=1 732w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-2018-nps.png?resize=300%2C187&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-2018-nps.png?resize=400%2C249&amp;ssl=1 400w\" sizes=\"auto, (max-width: 732px) 100vw, 732px\" data-recalc-dims=\"1\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>\ud2b9\ud788 \uc810\uc218 \uc0c1\uc2b9 \uc694\uc778\uc774, Promoter\uac00 \ub298\uc5b4\ub098\uace0 Detractor\uac00 \uc904\uc5b4\ub4e0 \uc774\uc0c1\uc801\uc778 \uc810\uc218 \ubd84\ud3ec\ub3c4\ub97c \ubcf4\uc5ec\uc8fc\uace0 \uc788\uae30\uc5d0 \ub354 \ub0b4\uc2e4 \uc788\uac8c \uc0ac\uc6a9\uc790\ub4e4\uc758 \uc758\uacac\uc744 \uadc0\ub2f4\uc544\ub4e4\uc5b4 \uc794\ub514 \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud588\uc73c\uba70 \uc774\uc640 \uac19\uc740 \ubaa8\ub4e0 \ud300\uc6d0\uc758 \ub178\ub825\uc774 NPS \uc810\uc218\uc5d0 \ubc18\uc601\ub418\uc5c8\ub2e4\uace0 \uc0dd\uac01\ud569\ub2c8\ub2e4.\u00a0<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center\"><strong>&lt; \uc794\ub514 NPS \uace0\uac1d\uad70 \ubcc4 \ubd84\ud3ec\ub3c4&gt;\u00a0<\/strong><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-nps-.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10721\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/12\/19\/how-to-use-nps\/%e1%84%8c%e1%85%a1%e1%86%ab%e1%84%83%e1%85%b5-nps-%e1%84%8e%e1%85%ae%e1%84%89%e1%85%a6\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-nps-.png?fit=729%2C472&amp;ssl=1\" data-orig-size=\"729,472\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\u110c\u1161\u11ab\u1103\u1175 NPS \u110e\u116e\u1109\u1166\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-nps-.png?fit=300%2C194&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-nps-.png?fit=729%2C472&amp;ssl=1\" class=\"alignnone size-full wp-image-10721\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-nps-.png?resize=729%2C472&#038;ssl=1\" alt=\"\" width=\"729\" height=\"472\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-nps-.png?w=729&amp;ssl=1 729w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-nps-.png?resize=300%2C194&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/-nps-.png?resize=400%2C259&amp;ssl=1 400w\" sizes=\"auto, (max-width: 729px) 100vw, 729px\" data-recalc-dims=\"1\" \/><\/a><\/p>\n<p>\ub610\ud55c <strong>NPS\ub294 \ub9e4\ucd9c\uacfc\ub3c4 \ubc00\uc811\ud55c \uc0c1\uad00\uad00\uacc4\ub97c \uac16\uace0 \uc788\ub2e4<\/strong>\ub294 \ub2e4\uc591\ud55c \uc5f0\uad6c \uc790\ub8cc\ub4e4\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\uad00\uad00\uacc4\uc758 \uc815\ub3c4\ub294 \ub2e4\ub974\uaca0\uc9c0\ub9cc, \uc81c\ud488\/\uc11c\ube44\uc2a4\ub97c \ub2e4\ub978 \uc0ac\ub78c\ub4e4\uc5d0\uac8c \ucd94\ucc9c\ud574\uc8fc\ub294 \ucda9\uc131 \uace0\uac1d\ub4e4\uc774 \ub9ce\uc544\uc9c4\ub2e4\uba74 \ub9e4\ucd9c\uc774 \ud5a5\uc0c1\ub418\ub294 \uac74 \ub2f9\uc5f0\ud55c \uacb0\uacfc\uc77c \uac83 \uac19\uc544\uc694! \uadf8\ub807\uae30\uc5d0 \uc0ac\uc6a9\uc790\ubd84\ub4e4\uc758 \ucc38\uc5ec\ub85c NPS\uac00 \uc0c1\uc2b9\ud55c \uc62c\ud574\ubcf4\ub2e4 \ub0b4\ub144\uc758 \uc794\ub514\uac00 \uc800\ud76c \ud300\uc740 \ub354 \uae30\ub300\ub429\ub2c8\ub2e4.\u00a0<\/p>\n<p style=\"text-align: center\"><strong>&lt; NPS\uc640 Growth \uc0c1\uc2b9 \uc0c1\uad00\uad00\uacc4\ub3c4&gt;\u00a0<\/strong><\/p>\n<p style=\"text-align: center\"><a href=\"http:\/\/www.netpromotersystem.com\/about\/how-is-nps-related-to-growth.aspx\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10725\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/12\/19\/how-to-use-nps\/chart-02-loyalty-leaders-drive-faster-growth_v02\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/chart-02-loyalty-leaders-drive-faster-growth_v02.jpg?fit=530%2C307&amp;ssl=1\" data-orig-size=\"530,307\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"Chart-02-loyalty-leaders-drive-faster-growth_v02\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/chart-02-loyalty-leaders-drive-faster-growth_v02.jpg?fit=300%2C174&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/chart-02-loyalty-leaders-drive-faster-growth_v02.jpg?fit=530%2C307&amp;ssl=1\" class=\"alignnone size-full wp-image-10725\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/chart-02-loyalty-leaders-drive-faster-growth_v02.jpg?resize=530%2C307&#038;ssl=1\" alt=\"\" width=\"530\" height=\"307\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/chart-02-loyalty-leaders-drive-faster-growth_v02.jpg?w=530&amp;ssl=1 530w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/chart-02-loyalty-leaders-drive-faster-growth_v02.jpg?resize=300%2C174&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/12\/chart-02-loyalty-leaders-drive-faster-growth_v02.jpg?resize=400%2C232&amp;ssl=1 400w\" sizes=\"auto, (max-width: 530px) 100vw, 530px\" data-recalc-dims=\"1\" \/><\/a><\/p>\n<p style=\"text-align: center\"><sub>\ucc38\uace0 \ub9c1\ud06c :\u00a0<a href=\"http:\/\/www.netpromotersystem.com\/about\/how-is-nps-related-to-growth.aspx\">http:\/\/www.netpromotersystem.com\/about\/how-is-nps-related-to-growth.aspx<\/a><\/sub><\/p>\n<p>&nbsp;<\/p>\n<p>\uc774 \uae00\uc744 \uc77d\uc73c\uc2dc\ub294 \ubd84\ub4e4\ub3c4 \ud310\ub9e4, \uc6b4\uc601\ud558\uc2dc\ub294 \uc81c\ud488\/\uc11c\ube44\uc2a4\uac00 \uc788\uc73c\uc2dc\ub2e4\uba74 \uc0ac\uc6a9\uc790\ub4e4\uc758 \uc758\uacac\uc744 \uc801\uadf9\uc801\uc73c\ub85c \ubc18\uc601\ud574\uc11c \uac1c\uc120\ud574\ubcf4\uc2dc\uae30\ub97c \ubc14\ub78d\ub2c8\ub2e4! \uc0c1\uc2b9 \uace1\uc120\ub9cc \ubcf4\uc774\ub294 2019\ub144 \ud55c \ud574\uac00 \ub418\uae38 \uc794\ub514 CX\ud300\uc774 \uae30\uc6d0\ud569\ub2c8\ub2e4.\u00a0<\/p>\n<h3>\u00a0<\/h3>\n<h3>\uc774\uc804 \ud3b8 \uc77d\uc5b4\ubcf4\uae30 :<\/h3>\n<h3><a href=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/07\/what_is_nps\/\">\uc11c\ube44\uc2a4 \uc131\uacfc \uc9c0\ud45c\ub85c \uace0\ubbfc \uc911\uc774\uc138\uc694? \u2460 NPS \uac1c\ub150\uc54c\uae30<\/a><\/h3>\n<h3><a href=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/21\/lets_do_nps_survey\/\">\ucd5c\uc18c\ud55c\uc758 \uc790\uc6d0\uc73c\ub85c \u2461 NPS \uc2e4\ud589\ud558\uae30<\/a><\/h3>\n<h3><a href=\"https:\/\/blog.jandi.com\/ko\/2018\/12\/05\/nps_analysis\/\">\uc720\uc6a9\ud55c \uc815\ubcf4\ub85c \uc218\uc9d1\ud55c \u2462 NPS \ubd84\uc11d\ud558\uae30<\/a><\/h3>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.jandi.com\/landing\/kr\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"8881\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/09\/12\/in-sighter-upgrade-1\/blog-banner\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/09\/blog-banner.png?fit=768%2C125&amp;ssl=1\" data-orig-size=\"768,125\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"blog banner\" data-image-description=\"&lt;p&gt;https:\/\/www.jandi.com\/landing\/kr\/consult?utm_source=blog&amp;amp;utm_medium=banner&amp;amp;utm_campaign=lead&amp;amp;utm_content=castingn_jandi_review&lt;\/p&gt;\n\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/09\/blog-banner.png?fit=300%2C49&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/09\/blog-banner.png?fit=768%2C125&amp;ssl=1\" class=\"aligncenter wp-image-8881 size-full jetpack-lazy-image jetpack-lazy-image--handled\" src=\"https:\/\/i1.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/09\/blog-banner.png?resize=768%2C125\" alt=\"\" width=\"768\" height=\"125\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/09\/blog-banner.png?w=768&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/09\/blog-banner.png?resize=300%2C49&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/09\/blog-banner.png?resize=400%2C65&amp;ssl=1 400w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uc810\uc218 \ubd84\uc11d\uae4c\uc9c0 \ub05d\ub09c NPS\u00a0\uacb0\uacfc\ub97c \ud65c\uc6a9\ud574 \uc794\ub514 \uc11c\ube44\uc2a4\ub97c \uc2e4\uc81c \uac1c\uc120\ud558\uace0 \uc788\ub294 \ubc29\ubc95\uc744 NPS \uc2dc\ub9ac\uc988\uc758 \ub9c8\uc9c0\ub9c9 \ud3b8\uc5d0 \ubcf4\uc5ec\ub4dc\ub9ac\ub824 \ud569\ub2c8\ub2e4. 2018\ub144 \ud55c \ud574 \ub3d9\uc548 \uc794\ub514\ub294 \uc5b4\ub5bb\uac8c \uc0ac\uc6a9\uc790\ubd84\ub4e4\uc758 \uc758\uacac\uc744 \ubc18\uc601\ud574\uc11c \uc131\uc7a5\ud588\uc744\uae4c\uc694?\u00a0<\/p>\n","protected":false},"author":14,"featured_media":10749,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"smart-work","meta":{"footnotes":""},"categories":[2166],"tags":[1961,2031,937,226,204,78,1381,383,260],"class_list":["post-10706","post","type-post","status-publish","format-smart-work","has-post-thumbnail","hentry","category-smartwork","tag-nps","tag-2031","tag-937","tag-226","tag-204","tag-78","tag-1381","tag-383","tag-260","post_format-smart-work"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\uc11c\ube44\uc2a4\ub97c \uc2e4\uc81c \uac1c\uc120\ud558\ub294 \u2463 NPS \ud65c\uc6a9\ud558\uae30 - 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