{"id":1603,"date":"2015-08-18T07:25:39","date_gmt":"2015-08-18T07:25:39","guid":{"rendered":"http:\/\/blog.jandi.com\/ko\/?p=1603"},"modified":"2021-05-17T17:17:53","modified_gmt":"2021-05-17T08:17:53","slug":"7-tips-for-wow-customer-service","status":"publish","type":"post","link":"https:\/\/blog.jandi.com\/ko\/2015\/08\/18\/7-tips-for-wow-customer-service\/","title":{"rendered":"\uace0\uac1d\uc5d0\uac8c \uac10\ub3d9\uc744 \uc120\uc0ac\ud558\ub294 \uc640\uc6b0 \uace0\uac1d\uc11c\ube44\uc2a4(Wow Customer Service) \uac1c\ub150\uacfc \uc2e4\ud589\uc744 \uc704\ud55c 7\uac00\uc9c0 \ud301"},"content":{"rendered":"<span class=\"rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">\ud83d\udd51 \ub9ac\ub529\ud0c0\uc784: <\/span> <span class=\"rt-time\">7<\/span> <span class=\"rt-label rt-postfix\">\ubd84<\/span><\/span><p>\ud55c \uae30\uc5c5\uc5d0 \ub300\ud55c \uc88b\uc740 \uc18c\uc2dd \ub300\ube44 \ub098\uc05c \uc18c\uc2dd\uc774 \ud37c\uc838\ub098\uac00\ub294 \uc18d\ub3c4 2\ubc30, \ub098\uc05c \uace0\uac1d\uc11c\ube44\uc2a4\ub97c \uacbd\ud5d8\ud558\uace0 \ud574\ub2f9 \uc5c5\uccb4\uc640\uc758 \uad00\uacc4\ub97c \ub04a\uc740 \uace0\uac1d\uc740 85%. \uadf8\ub9cc\ud07c \uae30\uc5c5\uc758 \uc0dd\uc874\uc5d0 \uc788\uc5b4\uc11c \u2018\uace0\uac1d\uacfc\uc758 \uad00\uacc4\uac00 \uc911\uc694\ud558\ub2e4\u2019\ub294 \uac83\uc740 \ub9ce\uc740 \uae30\uc5c5\ub4e4\uc774 \uc544\ub294 \uc0ac\uc2e4\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc774\uc81c\ub294 \uace0\uac1d\uc744 \ub9cc\uc871\uc2dc\ud0a4\ub294 \ub2e8\uacc4\uc5d0\uc11c \ub05d\ub098\ub294 \uc11c\ube44\uc2a4\ub294 \uadf8\ub9cc, \uc55e\uc73c\ub85c\ub294 \uace0\uac1d\ub4e4\uc5d0\uac8c \uac10\ub3d9\uc744 \uc120\uc0ac\ud574\uc11c \u2018\uc640\uc6b0!\u2019\uc18c\ub9ac\uac00 \ub098\uc624\uac8c \ud558\ub294 \uc11c\ube44\uc2a4\uac00 \uc911\uc694\ud574\uc9c8 \uac83\uc774\ub77c\uace0 \ud558\ub294\ub370\uc694. \uadf8\ub807\ub2e4\uba74 \ub3c4\ub300\uccb4 \uc640\uc6b0 \uace0\uac1d\uc11c\ube44\uc2a4(WOW Customer Service)\ub780 \ubb34\uc5c7\uc774\uace0, \uae30\uc5c5\uc5d0\uc11c\ub294 &#8216;\uc640\uc6b0 \uace0\uac1d\uc11c\ube44\uc2a4&#8217; \uc2dc\ub300\uc5d0 \uc5b4\ub5bb\uac8c \ub300\uc751\ud574\uc57c \ud560\uae4c\uc694?<\/p>\n<h2>\u00a0<\/h2>\n<h2><em>\uc640\uc6b0 \uace0\uac1d\uc11c\ube44\uc2a4(WOW Customer Service)\ub780?<\/em><\/h2>\n<p>\ub9d0 \uadf8\ub300\ub85c, <strong>\uace0\uac1d\uc758 \uc785\uc5d0\uc11c \uac10\ub3d9\uc758 \u201c\uc640\uc6b0!\u201d\uac00 \ub098\uc624\ub294 \uace0\uac1d\uc11c\ube44\uc2a4<\/strong>\ub97c \ub73b\ud569\ub2c8\ub2e4. \uace0\uac1d\uc774 \u201c\uc640\uc6b0\u201d\ub97c \uacbd\ud5d8\ud55c\ub2e4\ub294 \uac83\uc740 \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \u2018\uae30\ub300\uce58\u2019 \uc774\uc0c1\uc73c\ub85c \ud6cc\ub96d\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud588\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \uadf8\ub807\uae30\uc5d0 \uace0\uac1d\uc774 \uae30\uc5c5\uacfc\uc758 \uad00\uacc4\uc5d0\uc11c \ud589\ubcf5\ud568\uc744 \uacbd\ud5d8\ud558\uac8c \ub418\uace0 \uc774\ub294 \ucda9\uc131\ub3c4\ub85c \uc5f0\uacb0\ub429\ub2c8\ub2e4.<\/p>\n<p>&#8216;\uc640\uc6b0 \uace0\uac1d\uc11c\ube44\uc2a4&#8217;\ub294 \uace0\uac1d\uc5d0\uac8c \uae30\uc5c5\uc758 \uad00\uc2ec\uc744 \uc5b4\ud544\ud558\ub294 \uc11c\ube44\uc2a4\uc785\ub2c8\ub2e4. \uc9c4\uc2ec\uc744 \ub2f4\uc544\uc11c \ub9d0\uc774\uc8e0. \ub2e8\uc21c\ud788 \uace0\uac1d\uc758 \ubb38\uc758\uc0ac\ud56d\uc5d0 \uc758\ubb34\uc801\uc73c\ub85c \ub2f5\ud558\ub294 \uac83\uc744 \ubc97\uc5b4\ub098, \uace0\uac1d\uc758 \uc785\uc7a5\uc5d0\uc11c \uadf8\ub4e4\uc758 \ub9c8\uc74c\uc744 \ud5e4\uc544\ub9ac\uace0 \uace0\uac1d\uc758 \uc785\uc7a5\uc5d0\uc11c \ucd5c\uc120\uc758 \ub2f5\uc548\uc744 \ub3c4\ucd9c\ud574\ubcf4\ub294 \uacfc\uc815\uc774\ub77c\uace0 \uc0dd\uac01\ud558\uba74 \ub418\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\uc744 \u2018\ub9cc\uc871\u2019 \uc2dc\ud0a4\ub294 \uac83\uc5d0 \ub300\ud574 \uc7a0\uc2dc \uc0dd\uac01\ud574\ubcf4\ub3c4\ub85d \ud558\uaca0\uc2b5\ub2c8\ub2e4. \uae30\uc5c5 \uad6c\uc131\uc6d0\uc758 \uc785\uc7a5\uc5d0\uc11c \ubcfc \ub54c \u2018\uace0\uac1d\uc744 \ub9cc\uc871\uc2dc\ucf1c\uc57c\uaca0\ub2e4\u2019\ub85c\ub294 \ubcc4\ub85c \ub3d9\uae30\ubd80\uc5ec\uac00 \ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \u2018\ub098\ub294 \uc624\ub298\ub3c4 \uace0\uac1d\uc5d0\uac8c \ub9cc\uc871\uc744 \uc904 \uac70\uc57c!\u2019\ub77c\uace0 \ub2f4\ub2f9\uc790 \uc2a4\uc2a4\ub85c \ub3d9\uae30\ubd80\uc5ec\uac00 \ub418\uae30\ub294 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc785\uc7a5\uc5d0\uc11c\ub3c4 \u2018\uad81\uae08\ud588\ub358 \uc0ac\ud56d\uc5d0 \ub300\ud574 \ub2f5\uc744 \uc5bb\uc5c8\uc73c\ub2c8 \ub9cc\uc871\ud574\u2019 \uc815\ub3c4\ub85c\ub294 \uc8fc\ubcc0\uc5d0 \uadf8 \uae30\uc5c5\uc5d0 \ub300\ud574 \uc5b8\uae09\uc870\ucc28 \ud558\uc9c0\ub3c4 \uc54a\uc8e0. \uadf8\ub9cc\ud07c \uace0\uac1d\ub9cc\uc871\uc774\ub780 \uac1c\ub150\uc740 \ub0a1\uc740 \ubc1c\uc0c1\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc774\ucbe4 \ud574\uc11c &#8216;\uc640\uc6b0 \uace0\uac1d\uc11c\ube44\uc2a4&#8217;\uc5d0 \ub300\ud574 \uc598\uae30\ud574\ubd05\uc2dc\ub2e4. \uae30\uc5c5\uc5d0\uc11c \ub2f5\ubcc0\uc758 \uc9c8\uc744 \ud55c \ub2e8\uacc4 \ub192\uc5ec \uace0\uac1d\uc744 \ub9cc\uc871\uc2dc\ud0a4\ub294\ub370 \uadf8\uce58\uc9c0 \uc54a\uace0, \uace0\uac1d \uc785\uc5d0\uc11c \u2018\uc640\uc6b0\u2019 \uc18c\ub9ac\uac00 \ub098\ub294 \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud558\uace0 \uace0\uac1d\uc5d0\uac8c \uc0ac\ub791, \uce5c\uadfc\ud568, \uc720\uc775\ud568, \uacf5\uac10 \ub4f1\uc758 \uac00\uce58\ub97c \uc81c\uacf5\ud55c\ub2e4\uba74 \uace0\uac1d\ub4e4\uc740 \uac10\ub3d9\uc744 \ubc1b\uac8c \ub429\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc790\uc2e0\uc774 \ud574\ub2f9 \uae30\uc5c5\uc758 \uba4b\uc9c4 \uc11c\ube44\uc2a4\uc5d0 \uc5bc\ub9c8\ub098 \uac10\ub3d9 \ubc1b\uc558\ub294\uc9c0 \uc8fc\ubcc0\uc5d0 \ud64d\ubcf4\ud558\uace0 \ub2e4\ub2c8\uaca0\uc8e0.<\/p>\n<p>&#8216;\uc640\uc6b0 \uace0\uac1d\uc11c\ube44\uc2a4&#8217;\uc5d0 \ub300\ud574 \uc5b4\ub290 \uc815\ub3c4 \uac10\uc774 \uc7a1\ud788\uc168\ub2e4\uba74, \uc774\uc81c\ub294 \uc774\ub97c \uc81c\uacf5\ud558\uae30 \uc704\ud55c 7\uac00\uc9c0 \ud301\uc744 \uc18c\uac1c\ud574\ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<h2><em><strong>\uc640\uc6b0 \uace0\uac1d\uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uae30 \uc704\ud55c 7\uac00\uc9c0 \ud301<\/strong><\/em><\/h2>\n<p>&nbsp;<\/p>\n<h3><strong>1. \uace0\uac1d\uacfc\uc758 \uccab \ub9cc\ub0a8\uc5d0 \uc9d1\uc911\ud558\ub77c<\/strong><\/h3>\n<p>\uace0\uac1d\ub4e4\uc758 \uc785\uc5d0\uc11c &#8216;\uc640\uc6b0!&#8217;\ub97c \ub04c\uc5b4\ub0b4\uae30 \uc704\ud55c \uccab \ubc88\uc9f8 \ub2e8\uacc4\ub294 \ubc14\ub85c \uccab \ub9cc\ub0a8\uc5d0 \uc2ec\ud608\uc744 \uae30\uc6b8\uc774\ub294 \uac83\uc785\ub2c8\ub2e4. \uc798 \uc640 \ub2ff\uc9c0 \uc54a\ub294\ub2e4\uace0\uc694? \uadf8\ub807\ub2e4\uba74 Wufoo\uc758 CEO Kevin Hale\uc758 \ube44\uc720\ub97c \ud1b5\ud574 \uc880 \ub354 \uc27d\uac8c \uc124\uba85\ud574\ubcf4\ub3c4\ub85d \ud558\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\u201c\uc608\ub97c \ub4e4\uc5b4 \uc18c\uac1c\ud305 \uc790\ub9ac\ub77c\uace0 \uac00\uc815\ud574\ubd05\uc2dc\ub2e4. \uccab \ub9cc\ub0a8\uc5d0\uc11c \uc0c1\ub300\ubc29\uc774 \ucf54\ub97c \ud310\ub2e4\uba74 \ub2f9\uc5f0\ud788 \ub450 \ubc88\uc9f8 \ub9cc\ub0a8\uc73c\ub85c \uc774\uc5b4\uc9c0\uc9c0 \uc54a\uaca0\uc8e0. \ubc18\uba74, \uc218\ub144\uac04 \uac19\uc774 \uc0b4\uc558\ub358 \ubc30\uc6b0\uc790\uac00 \ub611\uac19\uc774 \ucf54\ub97c \ud30c\uace0 \uc788\ub2e4\uace0 \ud574\ub3c4 \uadf8\uac8c \uc989\uc2dc \uc774\ud63c\uc73c\ub85c \uc774\uc5b4\uc9c0\uc9c4 \uc54a\uc2b5\ub2c8\ub2e4. \uc774\ub807\ub4ef \uad00\uacc4\uac00 \uc774\ubbf8 \ud615\uc131\ub418\uc5c8\ub294\uc9c0 \uc544\ub2cc\uc9c0\uc5d0 \ub530\ub77c \ubd84\uba85\ud788 \ucc28\uc774\uac00 \uc874\uc7ac\ud569\ub2c8\ub2e4.\u201d<\/p>\n<p>\uc0c8\ub85c\uc6b4 \uace0\uac1d\uc740 \uc5ec\uae30\uc11c \uc18c\uac1c\ud305 \uc0c1\ub300\uc774\uace0, \uae30\uc874 \uace0\uac1d\uc740 \uacb0\ud63c\ud55c \ubc30\uc6b0\uc790 \uc785\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uba74 \uc5b4\ub5a4 \uace0\uac1d\uc5d0\uac8c\uc11c \uc628 \ubb38\uc758\uc5d0 \ub354 \uc9d1\uc911\ud574\uc57c \ud558\ub294\uc9c0 \uba85\ud655\ud574\uc9d1\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \uace0\uac1d\uc758 \ubb38\uc81c\ub97c \uc815\uc131\uc2a4\ub7fd\uac8c \ud574\uacb0\ud558\uc138\uc694. \uc0c8\ub85c\uc6b4 \uace0\uac1d\uc774 \uc640\uc6b0 \ud6a8\uacfc\ub97c \uacbd\ud5d8\ud558\uba74 \uae30\uc5c5\uc5d0 \ub300\ud55c \ucda9\uc131\ub3c4\uac00 \uc62c\ub77c\uac08 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>2. \ud56d\uc0c1 \ud574\uacb0\ucc45\uc744 \uc81c\uc2dc\ud558\ub77c<\/strong><\/h3>\n<p>\uadf8 \uc5b4\ub5a4 \uc0c1\ud669\uacfc \ub09c\uad00\uc5d0\ub3c4 \ud56d\uc0c1 \ud574\uacb0\ucc45\uc744 \uc81c\uc2dc\ud574\uc57c \ud569\ub2c8\ub2e4. \uc6b0\ub9ac \ubaa8\ub450 \ub9c8\uc74c\uac00\uc9d0\uc744 \ub2ec\ub9ac\ud574\uc57c \ud558\ub294\ub370, \uace0\uac1d\uc758 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud574 \u201c\uadf8 \uc5b4\ub5a4 \uc790\uc6d0\uc774 \uc18c\ube44\ub41c\ub2e4 \ud558\ub354\ub77c\ub3c4\u201d \uace0\uac1d\uc5d0\uac8c \ud589\ubcf5\uc744 \uc804\ub2ec\ud558\ub294 \uac83\uc774 \uc6b0\ub9ac\uc758 \uc81c 1 \ubaa9\ud45c\uac00 \ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\uc11c\ube44\uc2a4\uc758 \uc815\uc11d\uc774\ub77c\uace0 \ubd88\ub9ac\ub294 \uc790\ud3ec\uc2a4(Zappos)\ub97c \uc608\ub85c \ub4e4\uc5b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4. \uc790\ud3ec\uc2a4\ub294 \uc6d0\uce59\uc801\uc73c\ub85c \ubbf8\uad6d \ub0b4 \ubc30\uc1a1\uc11c\ube44\uc2a4 \ubc16\uc5d0 \uc81c\uacf5\ud558\uace0 \uc788\uc9c0 \uc54a\uc740\ub370\uc694, \ud574\uc678\uc5d0 \uc788\ub294 \uc790\ud3ec\uc2a4\uc758 \uace0\uac1d\ub4e4\ub85c\ubd80\ud130 \uc885\uc885 \u201c\ud574\uc678\ub85c\ub3c4 \ubc30\uc1a1\ud574\ub2ec\ub77c!\u201d\ub77c\ub294 \ubb38\uc758\ub97c \ubc1b\ub294\ub2e4\uace0 \ud569\ub2c8\ub2e4. \ub2e8\uc21c\ud788 \u201c\uc8c4\uc1a1\ud569\ub2c8\ub2e4 \uace0\uac1d\ub2d8, \uc800\ud76c \ud68c\uc0ac\ub294 \ubbf8\uad6d \ub0b4 \ubc30\uc1a1\ub9cc\uc744 \uc6d0\uce59\uc73c\ub85c \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4\u201d\ub77c\uace0 \ub300\ub2f5\ud558\ub294 \ub300\uc2e0, \uc790\ud3ec\uc2a4\ub294 \ub611\uac19\uc740 \uc81c\ud488\uc744 \ud574\ub2f9 \uad6d\uac00\ub85c \ubc30\uc1a1\ud574\uc8fc\ub294 \ud0c0 \uc0ac\uc774\ud2b8\uc758 \ubaa9\ub85d\uc744 \uc791\uc131\ud558\uc5ec \uace0\uac1d\uc5d0\uac8c \ubcf4\ub0b4\uc90d\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_3.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"1730\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2015\/08\/18\/7-tips-for-wow-customer-service\/blog_content_infographic_0813_3\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_3.png?fit=740%2C460&amp;ssl=1\" data-orig-size=\"740,460\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"blog_content_infographic_0813_3\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_3.png?fit=300%2C186&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_3.png?fit=740%2C460&amp;ssl=1\" class=\"aligncenter wp-image-1730 size-full\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_3.png?resize=740%2C460&#038;ssl=1\" alt=\"JANDI-blog-content-WOW-service--customer-service-\uc794\ub514-\uc640\uc6b0-\uc11c\ube44\uc2a4-CS-zappos-\uc790\ud3ec\uc2a4\" width=\"740\" height=\"460\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_3.png?w=740&amp;ssl=1 740w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_3.png?resize=300%2C186&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_3.png?resize=400%2C249&amp;ssl=1 400w\" sizes=\"auto, (max-width: 740px) 100vw, 740px\" data-recalc-dims=\"1\" \/><\/a><\/p>\n<p>\uacbd\uc7c1\uae30\uc5c5\uc744 \uc81c\uacf5\ud558\uba74\uc11c\uae4c\uc9c0 \uace0\uac1d\uacfc\uc758 \uad00\uacc4\uc5d0 \ub9ce\uc740 \ub178\ub825\uc744 \uae30\uc6b8\uc774\ub294 \uac83\uc744 \ud655\uc778\ud560 \uc218 \uc788\ub294\ub370\uc694. \ucc38 \uc5ed\uc124\uc801\uc774\uc9c0 \uc54a\ub098\uc694? \ud558\uc9c0\ub9cc \uc774\ub7ec\ud55c \uc9c4\uc815\uc131\uc774 \ubc14\ub85c \uace0\uac1d\uacfc\uc758 \uad00\uacc4\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ube44\uacb0\uc774\ub77c\uace0 \ud569\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>3. \ucd5c\ub300\ud55c \ube60\ub974\uac8c \ub2f5\ubcc0\ud558\ub77c<\/strong><\/h3>\n<p>\uc640\uc6b0 \ud6a8\uacfc\ub97c \uc5bb\ub294 \ubc29\ubc95 \uc911 \ud558\ub098\ub85c\ub294 \uace0\uac1d\uc5d0\uac8c \ucd5c\ub300\ud55c \ube60\ub974\uac8c \ub2f5\ubcc0\uc744 \uc8fc\ub294 \ubc29\ubc95\uc774 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_2.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"1729\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2015\/08\/18\/7-tips-for-wow-customer-service\/blog_content_infographic_0813_2\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_2.png?fit=800%2C375&amp;ssl=1\" data-orig-size=\"800,375\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"blog_content_infographic_0813_2\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_2.png?fit=300%2C141&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_2.png?fit=800%2C375&amp;ssl=1\" class=\"aligncenter wp-image-1729 size-full\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_2.png?resize=800%2C375&#038;ssl=1\" alt=\"JANDI-blog-content-WOW-service--customer-service-\uc794\ub514-\uc640\uc6b0-\uc11c\ube44\uc2a4-CS\" width=\"800\" height=\"375\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_2.png?w=800&amp;ssl=1 800w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_2.png?resize=300%2C141&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_2.png?resize=400%2C188&amp;ssl=1 400w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" data-recalc-dims=\"1\" \/><\/a>\uc2e4\uc81c\ub85c \uace0\uac1d\uc774 \uae30\ub300\ud558\ub294 \uc751\ub2f5 \uc18d\ub3c4\ub294 \uc704\uc640 \uac19\uc558\ub294\ub370, 24\uc2dc\uac04 \uc774\ub0b4\uc5d0 \ub2f5\ubcc0\ud558\ub294 \uac83\uc774 \uace0\uac1d\uc73c\ub85c\ubd80\ud130 \ub9cc\uc871\uac10\uc744 \uc774\ub04c\uc5b4\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc6b0\ub9ac\uc758 \ubaa9\ud45c\ub294 \uace0\uac1d\uc5d0\uac8c \u2018\uc640\uc6b0!\u2019\ub97c \ub4e3\ub294 \uac83\uc774\uae30 \ub54c\ubb38\uc5d0 \uc774\ubcf4\ub2e4 \ud6e8\uc52c \ube68\ub77c\uc57c\uaca0\uc8e0? \ucc38\uace0\ub85c \uc794\ub514 CX(Customer eXperience, \uace0\uac1d\uacbd\ud5d8)\ud300\uc740 \uace0\uac1d \ubb38\uc758\uc5d0 \ub300\ud574 <strong>\ud3c9\uade0 20\ubd84<\/strong> \uc774\ub0b4\ub85c \ub2f5\ubcc0\ud558\uae30 \uc704\ud574 \ub178\ub825\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>4. \ubaa8\ub4e0 \ub2f5\ubcc0\uc5d0 \uc778\uaca9\uc744 \ub354\ud558\ub77c<\/strong><\/h3>\n<p>\uac00\uc7a5 \uc27d\uac8c \u2018\uc640\uc6b0!\u2019\uc18c\ub9ac\ub97c \ub4e4\uc744 \uc218 \uc788\ub294 \ubc29\ubc95\uc784\uc5d0\ub3c4 \ubd88\uad6c\ud558\uace0 \ub9ce\uc740 \uae30\uc5c5\ub4e4\uc774 \ub193\uce58\uace0 \uc788\ub294 \ubd80\ubd84\uc778\ub370\uc694, \ubc14\ub85c \ub2f5\ubcc0\uc5d0 \u2018\uc778\uaca9\u2019\uc744 \ub354\ud558\ub294 \ubc29\ubc95\uc785\ub2c8\ub2e4. \uace0\uac1d\ub4e4\uc774 \uc774\uba54\uc77c, \ud398\uc774\uc2a4\ubd81, \ud2b8\uc704\ud130\ub97c \ud1b5\ud574 \ud574\ub2f9 \uae30\uc5c5\uacfc \uc18c\ud1b5\ud560 \ub54c \ub85c\uace0\ub97c \ub9c8\uc8fc \ubcf4\uba74 \ubcbd\uc744 \ubcf4\uace0 \uc598\uae30\ud558\ub294 \ub290\ub08c\uc774 \ub4e4\uae30 \ub9c8\ub828\uc774\uc8e0.<\/p>\n<p>\uc774\ub7ec\ud55c \ub531\ub531\ud568\uc744 \ud574\uc18c\ud558\uae30\uc5d0 \uac00\uc7a5 \uc26c\uc6b4 \ubc29\ubc95\uc740 \uace0\uac1d\uc758 \uc774\ub984\uc744 \uce5c\uadfc\ud558\uac8c \ubd88\ub7ec\uc8fc\ub294 \uac83\uc785\ub2c8\ub2e4. \uae40\ucd98\uc218 \uc2dc\uc778\uc774 \u2018\ub0b4\uac00 \uadf8\uc758 \uc774\ub984\uc744 \ubd88\ub7ec \uc8fc\uc5c8\uc744 \ub54c \uadf8\ub294 \ub098\uc5d0\uac8c\ub85c \uc640\uc11c \uaf43\uc774 \ub418\uc5c8\ub2e4\u2019\ub77c\uace0 \ud55c \uac83\ucc98\ub7fc, \uace0\uac1d\uc758 \uc774\ub984\uc744 \ubd88\ub7ec\uc90c\uc73c\ub85c\uc368 \uc2e4\uc81c \uc0ac\ub78c\uacfc \ub300\ud654\ud558\uace0 \uc788\ub2e4\ub294 \ub290\ub08c\uc744 \uace0\uac1d\uc5d0\uac8c \uc804\ub2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_4.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"1731\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2015\/08\/18\/7-tips-for-wow-customer-service\/blog_content_infographic_0813_4\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_4.png?fit=1124%2C776&amp;ssl=1\" data-orig-size=\"1124,776\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"blog_content_infographic_0813_4\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_4.png?fit=300%2C207&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_4.png?fit=1024%2C707&amp;ssl=1\" class=\"aligncenter wp-image-1731\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_4.png?resize=740%2C511&#038;ssl=1\" alt=\"JANDI-blog-content-WOW-service--customer-service-\uc794\ub514-\uc640\uc6b0-\uc11c\ube44\uc2a4-CS\" width=\"740\" height=\"511\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_4.png?w=1124&amp;ssl=1 1124w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_4.png?resize=300%2C207&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_4.png?resize=1024%2C707&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_4.png?resize=400%2C276&amp;ssl=1 400w\" sizes=\"auto, (max-width: 740px) 100vw, 740px\" data-recalc-dims=\"1\" \/><\/a><\/p>\n<p>\uc2e4\uc81c\ub85c \uc794\ub514 CX\ud300\uc5d0\uc11c\ub3c4 \uc774 \ubc29\ubc95\uc744 \uc801\uadf9\uc801\uc73c\ub85c \ud65c\uc6a9 \uc911\uc778\ub370\uc694. \uc794\ub514 \uad00\ub828 \ubaa8\ub4e0 \ubb38\uc758\uc5d0 \ub300\ud574 \uac01 \uc720\uc800 \ubd84\ub4e4\uc758 \uc774\ub984\uc73c\ub85c \ub2f5\ubcc0\uc744 \uc2dc\uc791\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>5. \ubb34\ub8cc vs \uc720\ub8cc \uace0\uac1d\uc744 \ub3d9\ub4f1\ud558\uac8c \ub300\ud558\ub77c<\/strong><\/h3>\n<p>Buffer \uc5d0\uc11c\ub294 \ubb34\ub8cc \uace0\uac1d \ubc0f \uc720\ub8cc \uace0\uac1d \ubaa8\ub450\uc5d0\uac8c \u201c\u2019\uc640\uc6b0\ud6a8\uacfc\u2019\ub97c \uc8fc\uc790\u201d\ub294 \ubaa9\ud45c\ub97c \uc124\uc815\ud558\uace0 \uace0\uac1d\uc744 \ub300\ud558\uace0 \uc788\ub2e4\uace0 \ud569\ub2c8\ub2e4. Mark MacLeod(Tungle.me\uc640 Shopify\uc758 \uc804 CFO \u2013 \ud3b8\uc9d1\uc790 \uc8fc)\uac00 \u2018\uc65c \uadf8\ub798\uc57c \ud558\ub294\ub370? \uc5d0 \ub300\ud574 \uc124\uba85\ud55c \ub0b4\uc6a9\uc774 \uc788\ub294\ub370\uc694.<\/p>\n<p>\u201c\uc0ac\ub78c\ub4e4\uc740 \uc2a4\ud0c0\ud2b8\uc5c5 \uae30\uc5c5\uc5d0\uc11c \ub450 \uac00\uc9c0 \uc774\uc720\ub85c \ub3c8\uc744 \uc9c0\ubd88\ud569\ub2c8\ub2e4. \uccab\uc9f8, \ub2e4\ub978 \uc5b4\ub514\uc5d0\ub3c4 \uc5c6\ub294 \uae30\uc220 \ub54c\ubb38\uc5d0. \ub458\uc9f8, \ub2e4\ub978 \uc5b4\ub290 \uacf3\uc5d0\uc11c\ub3c4 \uacbd\ud5d8 \ud560 \uc218 \uc5c6\ub294 \uc9c8 \uc88b\uc740 \uc11c\ube44\uc2a4\uc640 \uace0\uac1d \uc9c0\uc6d0 \ub54c\ubb38\uc5d0\u201d \ub77c\uace0 \ud569\ub2c8\ub2e4.<\/p>\n<p>\ub2e4\ub978 \ubb34\ub8cc \uc11c\ube44\uc2a4\ub4e4\uc774 \uc9c8 \ub098\uc05c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uac70\ub098 \ud639\uc740 \uc544\uc608 \uc81c\uacf5\ud558\uc9c0 \uc54a\ub294 \ubc18\uba74, \uc6b0\ub9ac \uae30\uc5c5\uc5d0\uc11c \uc5c4\uccad\ub098\uac8c \uc9c8 \uc88b\uc740 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud55c\ub2e4\uba74, \uadf8\ub85c \uc778\ud55c \uacb0\uacfc \ucc28\uc774\ub294 \ub4dc\ub77c\ub9c8\ud2f1\ud560 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>6. \uc5b4\ub5a4 \uc0c1\ud669\uc5d0\uc11c\ub77c\ub3c4 \ud658\ubd88\ud558\ub77c &#8211; \ud639\uc740 \ud658\ubd88\uc744 \ucd94\ucc9c\ud558\ub77c!<\/strong><\/h3>\n<p>\uace0\uac1d\uc5d0\uac8c \u2018\uc640\uc6b0\ud6a8\uacfc\u2019\ub97c \uc804\ub2ec\ud558\uae30 \uc704\ud574 \uac00\uc7a5 \uc911\uc694\ud55c \uac83\ub4e4 \uc911 \ud558\ub098\ub294 \ubc14\ub85c \ud56d\uc0c1 \ud658\ubd88\uc5d0 \ub300\ud55c \uc120\ud0dd\uad8c\uc744 \uc5f4\uc5b4\ub450\ub294 \uac83\uc785\ub2c8\ub2e4. \uc5b4\ub290 \uc0c1\ud669, \uc5b4\ub5a4 \uacbd\uc6b0\uc5d0\ub77c\ub3c4 \ub9d0\uc774\uc8e0.<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_5.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"1732\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2015\/08\/18\/7-tips-for-wow-customer-service\/blog_content_infographic_0813_5\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_5.png?fit=711%2C1265&amp;ssl=1\" data-orig-size=\"711,1265\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"blog_content_infographic_0813_5\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_5.png?fit=169%2C300&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_5.png?fit=576%2C1024&amp;ssl=1\" class=\"aligncenter wp-image-1732\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_5.png?resize=400%2C712&#038;ssl=1\" alt=\"JANDI-blog-content-WOW-service-\uc794\ub514-\uc640\uc6b0-\uc11c\ube44\uc2a4\" width=\"400\" height=\"712\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_5.png?w=711&amp;ssl=1 711w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_5.png?resize=169%2C300&amp;ssl=1 169w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_5.png?resize=576%2C1024&amp;ssl=1 576w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_5.png?resize=400%2C712&amp;ssl=1 400w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" data-recalc-dims=\"1\" \/><\/a><\/p>\n<p>\uc0ac\uc2e4\uc0c1 \ud658\ubd88\uc5d0 \ub300\ud55c \uc598\uae30\ub294 \uc120\ub73b \ubc1b\uc544\ub4e4\uc774\uae30\uc5d0\ub294 \ud798\ub4e0 \ubd80\ubd84\uc774 \uc788\uc2b5\ub2c8\ub2e4. \ud2b9\ubcc4\ud55c \uc774\uc720 \uc5c6\uc774 \ud658\ubd88\ud574 \ub2ec\ub77c\ub294 \uace0\uac1d\uc758 \uc694\uccad\uc5d0 \uc751\ud558\ub294 \uac83\uc774 \uc26c\uc6b4 \uc77c\uc740 \uc544\ub2c8\uc8e0. \ud558\uc9c0\ub9cc Buffer\uc758 \uacbd\ud5d8\ub2f4\uc5d0 \ub530\ub974\uba74 \ud658\ubd88\uc815\ucc45\uc744 \uc801\uadf9 \uc7a5\ub824\ud558\uace0, \ud658\ubd88\uc744 \ud574\uc8fc\uba74 \ud574\uc904\uc218\ub85d, \ud658\ubd88\ud560 \uc77c\uc774 \uc904\uc5b4\ub4e0\ub2e4\uace0 \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc65c \uadf8\ub7f0 \uac78\uae4c\uc694? \uc815\ub2f5\uc740 \uc0dd\uac01\ubcf4\ub2e4 \ub2e8\uc21c\ud569\ub2c8\ub2e4. \uace0\uac1d\uc740 \ud2b9\uc815 \uc81c\ud488\uc744 \uad6c\uc785\ud560 \ub54c \ud574\ub2f9 \uc81c\ud488 \ud639\uc740 \ud68c\uc0ac\uc5d0 \ub300\ud55c \uc77c\uc815 \uc218\uc900 \uc774\uc0c1\uc758 \uc2e0\ub8b0\uc5d0\uc11c \ucd9c\ubc1c\ud569\ub2c8\ub2e4. \uc774 \uc77c\uc815 \uc218\uc900\uc758 \uc2e0\ub8b0\ub97c \uae30\uc900\uc73c\ub85c \uace0\uac1d \ud658\ubd88\uc774 \uc774\ub904\uc9c4\ub2e4\uba74 \uc81c\ud488\/\ud68c\uc0ac\uc5d0 \ub300\ud55c \uace0\uac1d\uc758 \uc2e0\ub8b0 \uc218\uc900\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. (\uc624\ud788\ub824 \uc2e0\ub8b0 \uc218\uc900\uc744 \ub192\uc77c \uc218 \uc788\ub294 \uae30\ud68c\ub3c4 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4)<\/p>\n<p>\uc2a4\ud0c0\ud2b8\uc5c5 \uc785\uc7a5\uc5d0\uc11c\ub294 \ud658\ubd88 \uc808\ucc28\ub97c \uc9c4\ud589\ud558\uba70, \uace0\uac1d\uc774 \uc81c\ud488\uc758 \uc5b4\ub5a4 \ubd80\ubd84\uc5d0\uc11c \ubd88\ud3b8\ud568\uc744 \uacaa\uc5c8\ub294\uc9c0 \uc815\ud655\ud558\uac8c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc81c\ud488 \uac1c\uc120\uc5d0 \uae0d\uc815\uc801\uc778 \ud6a8\uacfc\ub97c \uac00\uc838\uc62c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud658\ubd88, \uc774\uc81c \ub2e4\ub974\uac8c \uc811\uadfc\ud574\ubcf4\uba74 \uc5b4\ub5a8\uae4c\uc694?<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>7. \ub3cc\ubc1c\ud589\ub3d9\uc73c\ub85c \uace0\uac1d\uc744 \ub180\ub77c\uac8c \ud558\ub77c! \u2013 \uba87 \uac00\uc9c0 \ucd94\ucc9c \uc544\uc774\ub514\uc5b4<\/strong><\/h3>\n<p>\uace0\uac1d\uc5d0\uac8c \u2018\uc640\uc6b0\ud6a8\uacfc\u2019\ub97c \uc81c\uacf5\ud558\ub294 \ubc29\ubc95 \uc911 \ud558\ub098\ub85c \u2018\ub3cc\ubc1c\ud589\ub3d9\u2019\uc744 \ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5f0\uc778 \uad00\uacc4\uc5d0 \uc788\ub294 \ub0a8\ub140 \uc0ac\uc774\uc5d0\uc11c\ub3c4 \uc608\uc0c1\ud558\uc9c0 \ubabb\ud588\ub358 \uc120\ubb3c, \uc5ec\ud589 \ub4f1\uc740 \uae0d\uc815\uc801\uc778 \ud6a8\uacfc\ub97c \ub0b3\ub294\ub370\uc694. \uc774 \ub610\ud55c, \uace0\uac1d\uacfc \ud68c\uc0ac\uc758 \ub2f4\ub2f9\uc790 \uad00\uacc4\uc5d0\ub3c4 \ub300\uc785\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub3cc\ubc1c \ud589\ub3d9\uc758 \uc7a5\uc810\uc740 \uace0\uac1d\ubfd0\ub9cc \uc544\ub2c8\ub77c \ub2f4\ub2f9\uc790 \ub610\ud55c \ud589\ubcf5\uacfc \uc124\ub818\uc744 \ub290\ub084 \uc218 \uc788\ub2e4\ub294 \uc810\uc778\ub370\uc694.<\/p>\n<p>\uc794\ub514 CX\ud300\uc5d0\uc11c\ub3c4 \uc794\ub514\uc5d0 \ub300\ud55c \ud53c\ub4dc\ubc31\uc744 \uc8fc\uc2e0 \uc720\uc800\ub97c \ub300\uc0c1\uc73c\ub85c \ub3cc\ubc1c \ud589\ub3d9\uc744 \ud588\uc5c8\uc2b5\ub2c8\ub2e4. \ubc14\ub85c \uc794\ub514 \ud654\ubd84\uacfc \uc190 \ud3b8\uc9c0, \uadf8\ub9ac\uace0 \uc18c\uc815\uc758 \uc0ac\uc740\ud488\uc744 \ubc1c\uc1a1\ud574 \ub4dc\ub9ac\ub294 \uae5c\uc9dd \uc774\ubca4\ud2b8\uc600\ub294\ub370\uc694. \uc794\ub514 \ud300 \ub610\ud55c \uc120\ubb3c\uc744 \uc900\ube44\ud558\uba70 \ub9cc\uc871\uac10\uc744 \ub290\uaf08\ub294\ub370, \ud574\ub2f9 \uc120\ubb3c\uc744 \ubc1b\uc740 \uc720\uc800\ub85c\ubd80\ud130 \ubc1b\uc740 \uba54\uc2dc\uc9c0\ub294 \ub354\uc6b1 \ud070 \ub9cc\uc871\uac10\uc744 \uc8fc\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_1733\" aria-describedby=\"caption-attachment-1733\" style=\"width: 636px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_6.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"1733\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2015\/08\/18\/7-tips-for-wow-customer-service\/blog_content_infographic_0813_6\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_6.png?fit=636%2C473&amp;ssl=1\" data-orig-size=\"636,473\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"blog_content_infographic_0813_6\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_6.png?fit=300%2C223&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_6.png?fit=636%2C473&amp;ssl=1\" class=\"wp-image-1733 size-full\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_6.png?resize=636%2C473&#038;ssl=1\" alt=\"JANDI-blog-content-WOW-service-wufoo-thanks-card-\uc6b0\ud478-\uc640\uc6b0-\uc11c\ube44\uc2a4-\uac10\uc0ac-\uce74\ub4dc-\uc794\ub514\" width=\"636\" height=\"473\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_6.png?w=636&amp;ssl=1 636w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_6.png?resize=300%2C223&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/blog_content_infographic_0813_6.png?resize=400%2C297&amp;ssl=1 400w\" sizes=\"auto, (max-width: 636px) 100vw, 636px\" data-recalc-dims=\"1\" \/><\/a><figcaption id=\"caption-attachment-1733\" class=\"wp-caption-text\">Wufoo\ub294 \uc720\uc800\uc5d0\uac8c \uac10\uc0ac \uce74\ub4dc\ub97c \ubcf4\ub0b4\ub294 \uac78\ub85c \uc720\uba85\ud558\ub2e4.<br \/>\n(image source: <a href=\"https:\/\/blog.bufferapp.com\/7-ways-to-stop-satisfying-customers-and-start-wowing-them\">buffer social<\/a>)<\/figcaption><\/figure>\n<p>\ub3cc\ubc1c\ud589\ub3d9 \uc544\uc774\ub514\uc5b4\uac00 \ub5a0\uc624\ub974\uc9c0 \uc54a\ub294\ub2e4\uba74 \uc544\ub798 \uae30\uc5c5 \ub9ac\uc2a4\ud2b8\ub97c \ucc38\uace0\ud574 \ubcf4\uc2dc\uba74 \uc88b\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p>\u2460 \uc6b0\ud478(Wufoo)<\/p>\n<p><a href=\"http:\/\/www.wufoo.com\" target=\"_blank\" rel=\"noopener noreferrer\">\uc6b0\ud478(Wufoo)<\/a>\ub294 \uc720\uc800\ub4e4\uc5d0\uac8c \ubcf4\ub0b4\ub294 \uac10\uc0ac \ud3b8\uc9c0(Thank You Card)\ub85c \uc720\uba85\ud558\ub2e4\uace0 \ud569\ub2c8\ub2e4. \ud2b9\uc9d5\uc801\uc778 \ubd80\ubd84\uc740 \uc544\ubb34\ub7f0 \uc774\uc720 \uc5c6\uc774 \uc815\ub9d0 \ub3cc\ubc1c\uc801\uc73c\ub85c \ubcf4\ub0b8\ub2e4\uace0 \ud574\uc694. \uad6c\uae00\uc5d0 \u201cWufoo Thank You Cards\u201d\ub97c \uac80\uc0c9\ud574\ubcf4\uc2dc\uba74 \uc774 \uac10\uc0ac \ud3b8\uc9c0\ub85c Wufoo\uac00 \uc5bc\ub9c8\ub098 \ub9ce\uc740 \uc774\ubaa9\uc744 \ub04c\uc5c8\ub294\uc9c0 \ub180\ub798\uc2e4 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\u2461 \uc790\ud3ec\uc2a4(Zappos)<\/p>\n<p><a href=\"http:\/\/www.zappos.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">\uc790\ud3ec\uc2a4(Zappos)<\/a>\ub294 \uc815\ub9d0 \uace0\uac1d\uc11c\ube44\uc2a4\ub9cc\ud07c\uc740 \ub118\uc0ac\ubcbd \uc218\uc900\uc73c\ub85c \uc798 \ud558\uace0 \uc788\ub294 \uac83 \uac19\uc544\uc694. \uc5d0\ud53c\uc18c\ub4dc \ub610\ud55c \ub108\ubb34\ub098\ub3c4 \ub9ce\uc544\uc11c \ub2e4 \ub2f4\uc544\ub0bc \uc218\uac00 \uc5c6\ub294 \uc815\ub3c4\uc778\ub370\uc694, \uadf8 \uc911 \ub450 \uac1c\ub9cc \ubf51\uc544 \ubcf4\uc558\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li>2011\ub144\ub3c4\uc5d0 \uc790\ud3ec\uc2a4\ub294 \ud639\ub3c5\ud55c \uce58\ub8cc\ub85c \uc778\ud574 \ubd88\ud3b8\ud574\uc9c4 \ubc1c\uc5d0 \ub9de\ub294 \uc2e0\ubc1c\uc744 \ucc3e\uae30 \uc704\ud574 \uc2e0\ubc1c 6\ucf24\ub808\ub97c \uc8fc\ubb38\ud55c \uc5ec\uc131\ubd84\uc5d0\uac8c <a href=\"http:\/\/consumerist.com\/2011\/01\/17\/zappos-customer-service-reps-kindness-warms-our-cold-hearts\/\">\uaf43\ub2e4\ubc1c\uc744 \uc11c\ud504\ub77c\uc774\uc988\ub85c \uc120\ubb3c<\/a>\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n<li>2010\ub144\ub3c4 3\uc6d4\uc5d0\ub294, \ub77c\uc2a4\ubca0\uac00\uc2a4\uc758 Mandalay Bay Hotel\uc5d0 \ud22c\uc219\ud55c \uace0\uac1d\uc774 \uc8fc\ubb38\ud55c \uc0c1\ud488 \uc7ac\uace0\uac00 \ub5a8\uc5b4\uc9c0\uc790, <a href=\"http:\/\/www.practicalecommerce.com\/articles\/2662-The-Zappos-Effect-5-Great-Customer-Service-Ideas-for-Smaller-Businesses\">\uc790\ud3ec\uc2a4 \uc9c1\uc6d0\uc774 \uacbd\uc7c1\uc5c5\uccb4 \uac00\uac8c\uc5d0 \ub6f0\uc5b4\uac00 \ud2b9\uc815 \uc2e0\ubc1c\uc744 \uad6c\ud574\uc11c<\/a> \uc804\ub2ec\ud558\uae30\ub3c4 \ud588\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>[\uae30\uc5c5\uc815\ubcf4]<\/strong><\/p>\n<p><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/wufoo_logo.gif?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"1734\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2015\/08\/18\/7-tips-for-wow-customer-service\/wufoo_logo\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/wufoo_logo.gif?fit=259%2C147&amp;ssl=1\" data-orig-size=\"259,147\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"wufoo_logo\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/wufoo_logo.gif?fit=259%2C147&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/wufoo_logo.gif?fit=259%2C147&amp;ssl=1\" class=\"alignnone wp-image-1734 size-full\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/wufoo_logo.gif?resize=259%2C147&#038;ssl=1\" alt=\"wufoo-logo-jandi-blog\" width=\"259\" height=\"147\" data-recalc-dims=\"1\" \/><\/a><\/p>\n<p><a href=\"http:\/\/www.wufoo.com\/\">Wufoo<\/a>\ub294 HTML\ub85c \uc628\ub77c\uc778\uc73c\ub85c \uc591\uc2dd \uc0dd\uc131\uc744 \uac00\ub2a5\ud558\uac8c \ud574\uc8fc\ub294 \ubbf8\uad6d \uc2a4\ud0c0\ud2b8\uc5c5\uc785\ub2c8\ub2e4. Wufoo\ub97c \ud1b5\ud574 \uc8fc\uc18c\ub85d, \uc804\uc790\uacb0\uc7ac, \uc628\ub77c\uc778 \uc11c\ubca0\uc774 \ub4f1\uc758 \uc591\uc2dd\uc744 \uc27d\uac8c \uc0dd\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/zappos-logo.gif?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"1735\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2015\/08\/18\/7-tips-for-wow-customer-service\/zappos-logo\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/zappos-logo.gif?fit=480%2C181&amp;ssl=1\" data-orig-size=\"480,181\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"zappos-logo\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/zappos-logo.gif?fit=300%2C113&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/zappos-logo.gif?fit=480%2C181&amp;ssl=1\" class=\"alignnone wp-image-1735\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2015\/08\/zappos-logo.gif?resize=350%2C132&#038;ssl=1\" alt=\"zappos-logo-JANDI-blog\" width=\"350\" height=\"132\" data-recalc-dims=\"1\" \/><\/a><\/p>\n<p><a href=\"http:\/\/www.zappos.com\/\">Zappos<\/a>\ub294 \uc2e0\ubc1c \ubc0f \uc758\ub958\ub97c \ud30c\ub294 \ubbf8\uad6d \uc628\ub77c\uc778 \uc1fc\ud551\ubab0\uc785\ub2c8\ub2e4. 1999\ub144\uc5d0 \uc124\ub9bd\ub41c Zappos\ub294 \uc9c0\ub09c 2009\ub144 \uc544\ub9c8\uc874\uc5d0 1\uc870 2\ucc9c\uc5b5\uc6d0\uc5d0 \uc778\uc218\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><a href=\"http:\/\/www.jandi.com\/landing\/kr\/campaign?campaignName=150805_M_bwp_cm_tips_1&amp;campaignSource=blog_wp&amp;campaignMedium=blog\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"22272\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2016\/04\/21\/jandi-connect-rss-news-feed\/200723_%e1%84%8b%e1%85%a3%e1%84%82%e1%85%a1%e1%84%83%e1%85%ae_%e1%84%87%e1%85%a2%e1%84%82%e1%85%a5-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2016\/04\/200723_\u110b\u1163\u1102\u1161\u1103\u116e_\u1107\u1162\u1102\u1165.jpeg?fit=768%2C125&amp;ssl=1\" data-orig-size=\"768,125\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"200723_\u110b\u1163\u1102\u1161\u1103\u116e_\u1107\u1162\u1102\u1165\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2016\/04\/200723_\u110b\u1163\u1102\u1161\u1103\u116e_\u1107\u1162\u1102\u1165.jpeg?fit=300%2C49&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2016\/04\/200723_\u110b\u1163\u1102\u1161\u1103\u116e_\u1107\u1162\u1102\u1165.jpeg?fit=768%2C125&amp;ssl=1\" class=\"aligncenter wp-image-22272 size-full\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2016\/04\/200723_\u110b\u1163\u1102\u1161\u1103\u116e_\u1107\u1162\u1102\u1165.jpeg?resize=768%2C125&#038;ssl=1\" alt=\"\" width=\"768\" height=\"125\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2016\/04\/200723_\u110b\u1163\u1102\u1161\u1103\u116e_\u1107\u1162\u1102\u1165.jpeg?w=768&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2016\/04\/200723_\u110b\u1163\u1102\u1161\u1103\u116e_\u1107\u1162\u1102\u1165.jpeg?resize=150%2C24&amp;ssl=1 150w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2016\/04\/200723_\u110b\u1163\u1102\u1161\u1103\u116e_\u1107\u1162\u1102\u1165.jpeg?resize=300%2C49&amp;ssl=1 300w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" data-recalc-dims=\"1\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uae30\uc5c5\uc758 \uc0dd\uc874\uc5d0 \uc788\uc5b4 \u2018\uace0\uac1d \uad00\uacc4\uac00 \uc911\uc694\ud558\ub2e4\u2019\ub294 \uc0ac\uc2e4\uc740 \ub204\uad6c\ub098 \uc54c\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uace0\uac1d \ub9cc\uc871 \ub2e8\uacc4\uc5d0\uc11c \ub05d\ub098\ub294 \uc11c\ube44\uc2a4\uc5d0\uc11c \ud55c \ub2e8\uacc4 \ub354 \ub098\uc544\uac00 \uace0\uac1d\uc5d0\uac8c \uac10\ub3d9\uc744 \uc120\uc0ac\ud558\ub294 &#8216;\uc640\uc6b0 \uc11c\ube44\uc2a4&#8217;\uac00 \uc911\uc694\ud574\uc9c8 \uac83\uc774\ub77c\uace0 \ud569\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uba74 \uc640\uc6b0 \uace0\uac1d \uc11c\ube44\uc2a4\ub294 \ubb34\uc5c7\uc774\uba70, \uc5b4\ub5bb\uac8c \uc811\uadfc\ud574\uc57c \ud560\uae4c\uc694?<\/p>\n","protected":false},"author":1,"featured_media":1728,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2166],"tags":[388,395,400,399,392,397,389,61,386,387,391,396,15,390,11,398],"class_list":["post-1603","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-smartwork","tag-cs","tag-startup","tag-wow","tag-wow-customer-service","tag-wufoo","tag-zappos","tag-389","tag-61","tag-386","tag-387","tag-391","tag-396","tag-15","tag--cs","tag-11","tag-398"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\uc640\uc6b0 \uace0\uac1d\uc11c\ube44\uc2a4 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