{"id":7319,"date":"2018-03-05T12:49:35","date_gmt":"2018-03-05T03:49:35","guid":{"rendered":"http:\/\/blog.jandi.com\/ko\/?p=7319"},"modified":"2019-03-15T13:51:15","modified_gmt":"2019-03-15T04:51:15","slug":"lunch-interview-soo-cx","status":"publish","type":"post","link":"https:\/\/blog.jandi.com\/ko\/2018\/03\/05\/lunch-interview-soo-cx\/","title":{"rendered":"\uc794\ub514 \ud300\uc5d0\uc11c \uac00\uc7a5 \uc790\uc720\ub85c\uc6b4 \uc601\ud63c\uc744 \uac00\uc9c4 \uadf8\ub140! \uace0\uac1d \uacbd\ud5d8(CX)\ud300\uc758 Soo\ub97c \ub9cc\ub098\ub2e4"},"content":{"rendered":"\ud83d\udd51 \ub9ac\ub529\ud0c0\uc784: <\/span> 6<\/span> \ubd84<\/span><\/span>

\ub9db\uc788\ub294 \uc778\ud130\ubdf0: \uace0\uac1d \uacbd\ud5d8(Customer Experience) \ub9e4\ub2c8\uc800 Soo<\/h2>\n

 <\/p>\n

\"Soo\"<\/a>
\u25b2 \uc810\uc2ec\uc5d4 \uc5ed\uc2dc \ub9e5\uc8fc \ud55c \uc794\uc774\uc8e0? \uc54c\ucf54\uc62c\uacfc \ud568\uaed8 \ud558\ub294 \ub9db\uc788\ub294 \uc778\ud130\ubdf0<\/span><\/center><\/figcaption><\/figure>\n

\u00a0<\/strong>\uba3c\uc800 \uc778\ud130\ubdf0\ub97c \uc81c\uc548\ud574 \uc628 \uc0ac\ub78c\uc740 \ucc98\uc74c\uc774\ub2e4. \ubcf8\uc778 \uc18c\uac1c\ub97c \ubd80\ud0c1\ud55c\ub2e4<\/strong><\/p>\n

Soo(\uc774\ud558 \u2018S\u2019): \ubc18\uac11\ub2e4! \uc794\ub514 \ud300\uc5d0\uc11c \uace0\uac1d \uacbd\ud5d8: CX(Customer Experience) \uc5c5\ubb34\ub97c \ub2f4\ub2f9\ud558\uace0 \uc788\ub294 Soo\ub77c\uace0 \ud55c\ub2e4. \uace0\uac1d \uc751\ub300\ubfd0 \ub9cc \uc544\ub2c8\ub77c \uc11c\ube44\uc2a4 \ubc88\uc5ed\uc774\ub098 \ube44\uc988\ub2c8\uc2a4 \ud300\uc5d0\uc11c \uc0ac\uc6a9\ub418\ub294 \uc81c\ud488 \uba54\ub274\uc5bc \uc791\uc131, \uc601\uc0c1 \uc791\uc5c5 \ub4f1 \uace0\uac1d \uacbd\ud5d8\uc5d0 \uc5f0\uad00\ub41c \ub2e4\uc591\ud55c \uc5c5\ubb34\ub97c \uc218\ud589\ud558\uace0 \uc788\ub2e4.<\/p>\n

 <\/p>\n

\ud558\ub294 \uc77c\uc774 \uaf64 \ub9ce\uc740 \uac83 \uac19\uc740\ub370?<\/strong><\/p>\n

S: \uc794\ub514 \ud300\uc6d0\uc774\ub77c\uba74 \ub2f9\uc5f0\ud788 \uc774 \uc815\ub3c4\ub294!<\/p>\n

 <\/p>\n

\ud0c0\uc774 \uc74c\uc2dd\uc740 \uc624\ub79c\ub9cc\uc774\ub2e4. \uc774 \uacf3\uc744 \uc624\uac8c \ub41c \uc774\uc720\uac00 \uc788\ub2e4\uba74?<\/strong><\/p>\n

S: \uc6b0\ub9ac\uac00 \uc628 \uacf3\uc740 \ub9dd\uace0\ud50c\ub808\uc774\ud2b8\uc5d0\uc11c\ub3c4 \ud3c9\uc774 \uc88b\uc740 \ud0dc\uad6d \uc74c\uc2dd\uc810 ‘\uc54c\ub85c\uc774 \ud0c0\uc774(Aloy Thai)<\/a>‘\ub2e4. \uac1c\uc778\uc801\uc73c\ub85c \ub3d9\ub0a8\uc544 \uc74c\uc2dd\uc744 \ub108\ubb34 \uc88b\uc544\ud55c\ub2e4. \ubbf8\uad6d\uc5d0 \uc788\uc744 \ub54c \uba39\uc5c8\ub358 \uc300\uad6d\uc218 \ub9db\uc774 \ub298 \uadf8\ub9ac\uc6e0\ub294\ub370.. \uc218\uc18c\ubb38 \ub05d\uc5d0 \uc54c\uc544\ub0b8 \uc778\uc0dd \ub9db\uc9d1\uc774\ub2e4. \uc120\ub989\uc5ed 2\ubc88 \ucd9c\uad6c\uc5d0\uc11c \ub3c4\ubcf4 5\ubd84 \uac70\ub9ac\uc5d0 \uc788\ub2e4. \uc815\ud655\ud55c \uc8fc\uc18c\ub294\u00a0\uc11c\uc6b8\uc2dc \uac15\ub0a8\uad6c \ub300\uce58\ub3d9 8…<\/p>\n

 <\/p>\n

\uc7a0\uae50! \uad11\uace0\ube44\ub97c \ubc1b\uc740 \uac74\uac00? \ub9db\uc788\ub294 \uc778\ud130\ubdf0\ub294 \uc6d0\uce59\uc801\uc73c\ub85c \ud611\ucc2c\uc744 \uae08\uc9c0\ud558\uace0 \uc788\ub2e4<\/strong><\/p>\n

S: \ubb34\uc2a8 \uc18c\ub9ac. \uc778\uc0dd \ub9db\uc9d1\uc774\ub77c \uc774\ub807\uac8c\ub77c\ub3c4 \uc54c\ub9ac\uace0 \uc2f6\uc5c8\ub2e4.<\/p>\n

 <\/p>\n

\uc544\ub2d8 \ub9d0\uace0..<\/strong><\/p>\n

S: ..^^<\/p>\n

 <\/p>\n

\uc74c\uc2dd\uacfc \ud568\uaed8 \uc220\uc744 \uc8fc\ubb38\ud55c \uc778\ud130\ubdf0\uc774\ub294 Soo\uac00 \ucc98\uc74c\uc774\ub2e4<\/strong><\/p>\n

S: \ud3c9\uc18c \uc220\uc744 \uc990\uae30\ub294 \ud3b8\uc774\ub2e4. \ud558\uc9c0\ub9cc \uc624\ud574\ud558\uc9c0 \uc54a\uc558\uc73c\uba74 \uc88b\uaca0\ub2e4. \uc220\uc744 \uc88b\uc544\ud558\ub294 \uac70\uc9c0 \uc798 \ub9c8\uc2dc\ub294 \uac74 \uc544\ub2c8\ub2e4. \uac00\ub054 \uc9d1\uc5d0\uc11c \ud63c\uc220\ud558\ub294 \uac83\ub3c4 \uc88b\uc544\ud55c\ub2e4.<\/p>\n

 <\/p>\n

\uc220 \ub9d0\uace0 \uc88b\uc544\ud558\ub294 \uac74?<\/strong><\/p>\n

S: \uac8c\uc784\uc744 \uc88b\uc544\ud55c\ub2e4. \ubbf8\uad6d\uc5d0 \uc788\uc744 \ub54c\ub294 \uc9d1\uc5d0\uc11c \ud63c\uc790 \ub18d\uad6c\uac8c\uc784\uc744 \uc5c4\uccad \ub9ce\uc774 \ud588\uace0, \uce5c\uad6c\ub4e4\uacfc \ucca0\uad8c\uc744 \uc990\uacbc\ub2e4. \ud55c\uad6d\uc5d0\uc11c\ub294 \ub864\uc744 \ubb34\ucc99\uc774\ub098 \ub9ce\uc774 \ud588\ub2e4. \uc544\uce68\ubd80\ud130 \uc0c8\ubcbd\uae4c\uc9c0 \ub7ad\uac9c\uc744 \ub3cc\ub9ac\uace4 \ud588\ub2e4.<\/p>\n

 <\/p>\n

\ud2f0\uc5b4\uac00\u2026?<\/strong><\/p>\n

S: \uadf8\uac83\uc740 \ube44\ubc00\uc774\ub2e4. (\uc6c3\uc74c)<\/p>\n

 <\/p>\n

\uc220, \uac8c\uc784, \uc300\uad6d\uc218\uae4c\uc9c0. Soo\uc758 \ubbf8\uad6d \uc0dd\ud65c\uc774 \uc9c4\uc2ec \uad81\uae08\ud558\ub2e4<\/strong><\/p>\n

S: \ub0a8\ub4e4\uacfc \ud06c\uac8c \ub2e4\ub974\uc9c0 \uc54a\ub2e4. \uc911\ud559\uad50\ub97c \uc81c\uc678\ud55c \ud559\ucc3d \uc2dc\uc808\uc744 \ubaa8\ub450 \ubbf8\uad6d\uc5d0\uc11c \ubcf4\ub0c8\ub2e4. \ud55c\uad6d\uc5d0\uc11c \uc774\ub807\uac8c \uc624\ub798 \uc9c0\ub0b4\ubcf4\ub294 \uac74 \ucc98\uc74c\uc774\ub2e4. \uc794\ub514 \ud300\uc5d0 \uc870\uc778\ud558\uba74\uc11c \ud55c\uad6d \uc0dd\ud65c\uc744 \uc2dc\uc791\ud55c \uaca9\uc778\ub370 \ucc98\uc74c\uc5d4 \ubb34\ucc99 \ub0af\uc124\uc5c8\ub2e4. 2\ub144 \uc9c0\ub09c \uc9c0\uae08\uc740 \uaf64 \uad1c\ucc2e\uc544\uc84c\ub2e4.<\/p>\n

 <\/p>\n

\"UI7\"<\/a>
\u25b2 \ubbf8\uad6d\uc5d0 \uc788\uc744 \ub2f9\uc2dc\uc758 Soo \ubaa8\uc2b5. \uc67c\ucabd\uc5d0\uc11c \ud654\uc0ac\ud558\uac8c \uc6c3\uace0 \uc788\ub294 \uc0ac\ub78c\uc774 Soo\ub2e4.<\/span><\/center><\/figcaption><\/figure>\n

\uc5b4\ub5bb\uac8c \uc794\ub514 \ud300\uc744 \uc54c\uace0 \uc9c0\uc6d0\ud588\ub294\uc9c0 \uad81\uae08\ud558\ub2e4<\/strong><\/p>\n

S: \ub300\uae30\uc5c5\uc5d0\uc11c \uc778\ud134\uc744 \ud574\ubcf4\ub2c8 \uc218\uc9c1\uc801\uc778 \uae30\uc5c5 \ubb38\ud654\uac00 \ub9de\uc9c0 \uc54a\uc558\ub2e4. \ub54c\ub9c8\uce68 \uc9c0\uc778\uc5d0\uac8c \uc794\ub514 \ud300\uc744 \ucd94\ucc9c \ubc1b\uac8c \ub418\uc5b4 \uc785\uc0ac\ud558\uac8c \ub418\uc5c8\ub2e4. \uc2a4\ud0c0\ud2b8\uc5c5\uc740 \ubb54\uac00 \uc5f4\uc815\uc774 \ub118\uce58\ub2e4 \ubabb\ud574 \ud3ed\ubc1c\ud558\ub294 \uc0ac\ub78c\ub9cc \uac00\ub294 \uacf3\uc774\ub77c \uc0dd\uac01\ud588\ub294\ub370, \uc9c0\uae08\uc740 \uadf8 ‘\uc2a4\ud0c0\ud2b8\uc5c5’ \uc911 \ud55c \uacf3\uc5d0\uc11c \uc77c\ud558\uace0 \uc788\ub2e4. \ubb18\ud55c \uac10\uc815\uc774 \ub4e0\ub2e4. (\uc6c3\uc74c)<\/p>\n

\u00a0<\/strong><\/p>\n

\uc794\ub514 \ud300\uc758 \uc5c5\ubb34 \ubb38\ud654\ub294 \ub9c8\uc74c\uc5d0 \ub4dc\ub294\uac00?<\/strong><\/p>\n

S: \uc794\ub514 \ud300\uc5d0\uc11c \uc77c\ud558\uba74\uc11c \uac00\uc7a5 \uc88b\uc740 \uc810\uc740 \ub0b4 \uc9c1\ubb34\uc5d0\uc11c \ud480\uc5b4\uc57c \ud560 \uc219\uc81c\ub97c \uc2a4\uc2a4\ub85c \ud55c\ub2e4\ub294 \uc810\uc774\ub2e4. \uac1c\uc778\uc801\uc73c\ub85c \uac00\uc7a5 \uc7ac\ubbf8\uc788\uace0 \uc2e0\ub098\ub294 \uacbd\ud5d8\uc774\ub2e4.<\/p>\n

 <\/p>\n

\ub108\ubb34 \uad50\uacfc\uc11c\uc801\uc778 \ub300\ub2f5\uc774\ub2e4. \uc2e0\ubc15\ud55c \ub2f5\ubcc0\uc744 \uc6d0\ud55c\ub2e4<\/strong><\/p>\n

S: \uc5ed\uc73c\ub85c \uc9c8\ubb38\ud558\uace0 \uc2f6\ub2e4. \uc794\ub514 \ud300\uc758 \uc5c5\ubb34 \ubb38\ud654\uac00 \ub9c8\uc74c\uc5d0 \ub4dc\ub294\uac00?<\/p>\n

 <\/p>\n

\uc18c\uc911\ud55c \ub9d0\uc500 \uac10\uc0ac\ud569\ub2c8\ub2e4..<\/strong><\/p>\n

S: ^^<\/p>\n

 <\/p>\n

\uc8fc\ub9d0\uc5d0\ub294 \ubb34\uc5c7\uc744 \ud558\uace0 \uc9c0\ub0b4\ub294\uac00?<\/strong><\/p>\n

S: \ubcf4\ud1b5 \uc220\uc744 \ub9c8\uc2e0\ub2e4. (\uc6c3\uc74c) \uc544\ub2c8\uba74 \uc9d1\uc5d0\uc11c \uc601\ud654\ub97c \ubcf8\ub2e4.<\/p>\n

 <\/p>\n

\ubb54\uac00 #\uc220 #\uc54c\ucf54\uc62c #\ud63c\uc220 #\uc9d1\uc2a4\ud0c0\uadf8\ub7a8 \ud574\uc2dc\ud0dc\uadf8\ub97c \ubd99\uc5ec\uc57c \ud560 \uac83 \uac19\uc740 \uc778\ud130\ubdf0\ub2e4. \ub2e4\ub978 \uc774\uc57c\uae30\ub97c \ud574\ubcf4\uc790!<\/strong><\/p>\n

S: \uc5b8\uc81c\ub4e0\uc9c0!<\/p>\n

 <\/p>\n

\uc794\ub514 \ud45c\uc9c0\ubaa8\ub378\uc740 \uc5b4\ub5bb\uac8c \ud558\uac8c \ub418\uc5c8\ub294\uc9c0?<\/strong><\/p>\n

S: Product \ud300\uc758 DL<\/a>\uc774 \ubd80\ud0c1\ud574\uc11c \ucd2c\uc601\ud558\uac8c \ub418\uc5c8\ub2e4. \uc0ac\uc9c4\uc744 \ubcf8 \ub0b4 \uce5c\uad6c\ub4e4\uc774 \uc774\uac8c \ubb50\ub0d0\uba70 \ube44\uc6c3\uc5c8\ub358 \uac8c \uac00\uc7a5 \uae30\uc5b5\uc5d0 \ub0a8\ub294\ub2e4. DL\uc774 \ubcf4\uc815\uc744 \ud574\uc900\ub2e4\uace0 \ud588\ub294\ub370 \uc2e4\uc81c\ub85c\ub294 \ubaa9\uc8fc\ub984\ub9cc \ubcf4\uc815\ud574\uc92c\ub2e4. \ubb54\uac00 \uc2ac\ud390\ub2e4.<\/p>\n

\u00a0<\/strong><\/p>\n

\"\"<\/a>
\u25b2 \uc794\ub514 \ud64d\ubcf4 \uc790\ub8cc\uc5d0 \uc790\uc8fc \ub4f1\uc7a5\ud55c Soo<\/span><\/center><\/figcaption><\/figure>\n

 <\/p>\n

\uc77c\ud558\ub294 \uc790\ub9ac\ub97c \ubcf4\uba74 \uc544\uae30\uc790\uae30\ud55c \ubb3c\uac74\ub4e4\uc774 \ub9ce\ub2e4. \uc560\ucc29\uc774 \uac00\ub294 \ubb3c\uac74\uc774 \uc788\ub2e4\uba74?<\/strong><\/p>\n

S: \ub0b4\uac00 \uae30\ub974\uace0 \uc788\ub294 \uc2dd\ubb3c\uc774\ub2e4. \uadc0\uc5fd\uae30\ub3c4 \ud558\uace0, \ubb3c\ub9cc \uc918\ub3c4 \uc870\uc6a9\ud788 \uc798 \uc790\ub77c\ub294 \ub140\uc11d\ub4e4\uc774 \uae30\ud2b9\ud558\ub2e4. \ud3ab\uc744 \uae30\ub978\ub2e4\ub294 \uae30\ubd84\uc73c\ub85c \uc815\uc131\uc2a4\ub808 \uae30\ub974\uace0 \uc788\ub2e4. \uc774\ub984\ub3c4 \uc9c0\uc5b4\uc8fc\uc5c8\ub2e4.<\/p>\n

 <\/p>\n

\uc774\ub984\uc774?<\/strong><\/p>\n

S: \ubc1d\ud790 \uc218 \uc5c6\ub2e4. \ub9db\uc788\ub294 \uc778\ud130\ubdf0\ub97c \ud1b5\ud574 \uacf5\uac1c\ud558\uae30\uc5d4 \ubd80\uc801\uc808\ud55c \uc774\ub984\uc774\ub2e4. (\uc6c3\uc74c)<\/p>\n

 <\/p>\n

\ub300\ud559\uad50\uc5d0\uc11c \uc2e0\ubb38\ubc29\uc1a1\ud559\uc744 \uc804\uacf5\ud588\ub2e4\uace0 \ub4e4\uc5c8\ub2e4. \uc804\uacf5\uacfc \ubb34\uad00\ud55c \uace0\uac1d \uacbd\ud5d8 \uc5c5\ubb34\ub97c \ud558\uac8c \ub41c \uacc4\uae30\uac00?<\/strong><\/p>\n

S: \uace0\uac1d \uc751\ub300\ub9cc\uc744 \ud558\ub294 CS(Customer Service)\uac00 \uc544\ub2c8\ub77c \ucd1d\uccb4\uc801\uc778 ‘\uace0\uac1d \uacbd\ud5d8’\uc5d0 \ucc38\uc5ec\ud558\ub294 CX \ub77c\ub294 \uc810\uc774 \ub04c\ub838\ub2e4. \uc81c\ud488\uacfc \uace0\uac1d\uc744 \uc787\ub294 \ube0c\ub9bf\uc9c0 \uc5ed\ud560\uc744 \ud55c\ub2e4\ub294 \uc810\uc774 \ub9e4\ub825\uc801\uc774\uc5c8\uace0, \uc794\ub514\ub97c \uc774\uc6a9\ud560 \ub54c \ud37c\ub110(Funnel) \ucd5c\uc804\ubc29\uc5d0\uc11c \uac00\uc7a5 \uba3c\uc800 \uc811\ud558\ub294 \uc0ac\ub78c\uc774 \ub098\ub77c\ub294 \uc810\ub3c4 \ud765\ubbf8\ub85c\uc6e0\ub2e4. \uadf8\ub9ac\uace0 \uc8fc \uc804\uacf5\uc778 \uc601\uc0c1 \uc81c\uc791 \uc5c5\ubb34\ub3c4 CX \uc77c\uc744 \ud558\uba70 \ud560 \uc218 \uc788\uc5b4 \uc88b\uc558\ub2e4.<\/p>\n

 <\/p>\n

\uc5c5\ubb34\ub97c \ud558\ub2e4 \ubcf4\uba74 \uc7ac\ubbf8\uc788\ub294 \uc5d0\ud53c\uc18c\ub4dc\uac00 \uc788\uc744 \uac83 \uac19\ub2e4<\/strong><\/p>\n

S: \uc5f0\ub839\ub300\uac00 \ub192\uc740 \uc0ac\uc6a9\uc790 \uc911 \uc0dd\uac01\ubcf4\ub2e4 \ucef4\ud4e8\ud130 \uc0ac\uc6a9\ubc95\uc744 \uc798 \ubaa8\ub974\ub294 \uacbd\uc6b0\ub97c \uc885\uc885 \ubcfc \uc218 \uc788\ub2e4. \uadf8\ub7fc\uc5d0\ub3c4 \ubd88\uad6c\ud558\uace0 \ucd5c\uadfc \ub9ce\uc740 \uc774\uc288\uac00 \ub418\uace0 \uc788\ub294 \ud611\uc5c5 \ud2b8\ub80c\ub4dc\ub97c \ubc30\uc6b0\uace0\uc790 \uc5f4\uc2ec\ud788 \ub178\ub825\ud558\ub294 \ubaa8\uc2b5\uc774 \ub108\ubb34 \uc778\uc0c1\uc801\uc774\uc5c8\ub2e4. \ub354\uc6b1 \ub354 \ub3c4\uc640\uc8fc\uace0 \uc2f6\ub2e4\ub294 \uc0dd\uac01\uc774 \uc790\uc5f0\uc2a4\ub808 \ub4e4 \uc815\ub3c4\ub2e4.<\/p>\n

 <\/p>\n

\ud611\uc5c5\ud234\uc5d0 \ub300\ud55c \uc694\uad6c\uac00 \ub9ce\uc544\uc84c\uc74c\uc744 \uc9c1\uac10\ud558\ub294\uc9c0?<\/strong><\/p>\n

S: \ud611\uc5c5\ud234\uc5d0 \ub300\ud55c \uc694\uad6c\ub3c4 \ub9ce\uc544\uc84c\uc9c0\ub9cc \uadf8\ubcf4\ub2e4 \ub354 \ud53c\ubd80\uc5d0 \uc640\ub2ff\ub294 \ubcc0\ud654\ub294 \uace0\uac1d\uc758 \uc778\uc2dd\uc774 \ud655\uc5f0\ud788 \ubc14\ub00c\uc5c8\ub2e4\ub294 \uc810\uc774\ub2e4. \ucc98\uc74c CX \uc5c5\ubb34\ub97c \uc2dc\uc791\ud588\uc744 \ub54c \uc811\ud55c \uc794\ub514 \uc0ac\uc6a9\uc790\ub4e4\uc740 \ub3c8\uc744 \uc8fc\uace0 \uc11c\ube44\uc2a4\ub97c \uc0ac\uc6a9\ud55c\ub2e4\ub294 \uac1c\ub150\uc744 \uc0dd\uc18c\ud558\uac8c \uc5ec\uacbc\ub2e4. \ubc18\uba74 \uc9c0\uae08\uc740 \ub2e4\ub974\ub2e4. \ucd5c\uadfc \uc794\ub514 \ub3c4\uc785\uc744 \ubb38\uc758\ud558\ub294 \uace0\uac1d \ub300\ub2e4\uc218\ub294 \uc11c\ube44\uc2a4 \uc694\uae08\ubd80\ud130 \ubb38\uc758\ud55c\ub2e4.<\/p>\n

 <\/p>\n

\uc794\ub514 \ub3c4\uc785 \ubb38\uc758 \uc5b4\ub514\uc5d0 \ud558\ub294 \uac8c \ud6a8\uacfc\uc801\uc778\uac00?<\/strong><\/p>\n

S: \uc794\ub514 \uc6f9\uc0ac\uc774\ud2b8<\/a> \uc6b0\uce21 \ud558\ub2e8\uc5d0 \uc788\ub294 \ud30c\ub780\uc0c9 \ubc84\ud2bc\uc744 \ud074\ub9ad\ud558\uac70\ub098 \ub3c4\uc785 \ubb38\uc758 \ud3fc<\/a>\uc744 \ub0a8\uae30\uba74 CX\ud300\uacfc \uc138\uc77c\uc988 \ud300\uc774 \ubc14\ub85c \ub3c4\uc6c0\uc744 \ub4dc\ub9b0\ub2e4.<\/p>\n

\u00a0<\/strong><\/p>\n

\"\uace0\uac1d<\/a>
\u25b2 \uc778\ud615\uacfc \uc2dd\ubb3c\uc774 \uac00\ub4dd\ud55c Soo\uc758 \uc5c5\ubb34 \uacf5\uac04<\/span><\/center><\/figcaption><\/figure>\n

\uc794\ub514 \ud300\uc5d0\uc11c \ubc30\uc6b4 \uc810\uc774 \uc788\ub2e4\uba74?<\/strong><\/p>\n

S: \uc0ac\ub78c\uacfc \uc18c\ud1b5\ud558\ub294 \ubc29\ubc95\uc744 \uac00\uc7a5 \ub9ce\uc774 \ubc30\uc6e0\ub2e4. \uc544\ubb34\ub798\ub3c4 \ud55c\uad6d \ubb38\ud654\uc5d0 \uc775\uc219\ud558\uc9c0 \uc54a\uc544 ‘\ud55c\uad6d\uc2dd \uc18c\ud1b5 \ubc29\ubc95’\uc774 \ub0af\uc124\uc5c8\ub294\ub370 \uc0ac\ud68c \uc0dd\ud65c\uc744 \ud1b5\ud574 \uc790\uc5f0\uc2a4\ub808 \ud559\uc2b5\ud560 \uc218 \uc788\uc5b4 \uc88b\uc558\ub2e4. \uc794\ub514 \ud300\uc5d0\uc11c\uc758 \uacbd\ud5d8 \ub355\ubd84\uc5d0 \uc790\uc2e0\uac10\uc774 \uc0dd\uacbc\ub2e4. \ub2e4\ub978 \uacf3\uc5d0 \uac04\ub2e4\uace0 \ud574\ub3c4 \uc798 \ud560 \uc218 \uc788\uc744 \uac83 \uac19\ub2e4.<\/p>\n

 <\/p>\n

\uccab \uc9c1\uc7a5\uc73c\ub85c\uc11c \uc794\ub514 \ud300\uc758 \uc0dd\ud65c\uc774 \ub9cc\uc871\uc2a4\ub7fd\ub2e4\ub294 \uac78\ub85c \ub4e4\ub9b0\ub2e4<\/strong><\/p>\n

S: \ubb3c\ub860\uc774\ub2e4. (\uc6c3\uc74c)<\/p>\n

 <\/p>\n

\uc815\ub9d0\uc778\uac00?<\/strong><\/p>\n

S: \ubb3c\ub860\uc774\ub2e4. \uac74\ubc30\ub098 \ud558\uc790. \ud0dc\uad6d \uc74c\uc2dd\uc5d4 \uc5ed\uc2dc \ub9e5\uc8fc\uac00 \uc9f1\uc774\ub2e4. (\uc6c3\uc74c)<\/p>\n

 <\/p>\n

\uc5b4\ub5a4 \uafc8\uc744 \uac00\uc84c\ub294\uc9c0 \uad81\uae08\ud558\ub2e4<\/strong><\/p>\n

S: \uc0ac\uc2e4 \ubb34\uc5c7\uc744 \ud574\uc57c\ud560 \uc9c0 \uc815\ud55c \uac74 \uc5c6\ub2e4. \ub9c9\uc5f0\ud558\uc9c0\ub9cc \ub098\ub9cc\uc758 \uac83\uc744 \ud574\ubcf4\uace0 \uc2f6\ub2e4. \uc0ac\ubb34\uc2e4\uc5d0 \uc549\uc544\uc11c \uc77c\ud558\ub294 \uac83\ubcf4\ub2e8 \ubb34\uc5b8\uac00 \ubc1c\ub85c \ub6f0\uba70 \uc131\ucde8\ud558\ub294 \uacbd\ud5d8\uc744 \ud574\ubcf4\uace0 \uc2f6\ub2e4.<\/p>\n

 <\/p>\n

\uc774\uc804 \uc778\ud130\ubdf0\uc774\uc600\ub358 \uc794\ub514 HR \ub2f4\ub2f9\uc790 Amy\uc758 \uc9c8\ubb38\uc774\ub2e4. \uc790\uc2e0\uc758 \uc778\uc0dd\uc5d0\uc11c \uac00\uc7a5 \ud589\ubcf5\ud588\ub358 \uc21c\uac04\uc740?<\/strong><\/p>\n

S: \ud589\ubcf5\ud588\ub358 \uc21c\uac04\uc774 \ub108\ubb34 \ub9ce\uc544 \ud55c \uac00\uc9c0\ub9cc \uace0\ub974\uae30 \ud798\ub4e4\ub2e4. \ubb54\uac00 \uc131\ucde8\uac10\uc744 \ub290\uaf08\uc744 \ub54c \ud589\ubcf5\uc744 \ub290\ub07c\ub294 \uac83 \uac19\ub2e4. \uadf8 \uc678\uc5d0\ub294 \ub9e5\uc8fc \ud55c\uc794\ud558\uba74\uc11c \uc9d1\uc5d0\uc11c \ub4b9\uad74\ub4b9\uad74\ud560 \ub54c\uac00 \ud589\ubcf5\ud558\ub2e4. \uc77c\uc0c1\uc758 \uc18c\uc18c\ud55c \uac83\uc5d0\uc11c \ub290\ub07c\ub294 \uc990\uac70\uc6c0\uc774 \uc9c4\uc9dc \ud589\ubcf5\uc740 \uc544\ub2d0\uc9c0 \uc0dd\uac01\ud574\ubcf8\ub2e4.<\/p>\n

 <\/p>\n

\ub2e4\uc74c \uc778\ud130\ubdf0\uc774\ub97c \uc704\ud55c \uc9c8\ubb38\uc744 \ubd80\ud0c1\ud55c\ub2e4<\/strong><\/p>\n

S: \uc62c\ud574 \uaf2d \uc774\ub8e8\uace0 \uc2f6\uc740 \ubaa9\ud45c\ub294?<\/p>\n

 <\/p>\n

\"\uc54c\ub85c\uc774<\/a>
\u25b2 \uc220\uacfc \uc74c\uc2dd\uc73c\ub85c \uc810\ucca0\ub41c \ub9db\uc788\ub294 \uc778\ud130\ubdf0\uac00 \uc5f4\ub9b0 \uc120\ub989\uc5ed \ub9db\uc9d1 ‘\uc54c\ub85c\uc774 \ud0c0\uc774’<\/span><\/center><\/figcaption><\/figure>\n

\ub9c8\uc9c0\ub9c9 \uc9c8\ubb38\uc774\ub2e4. \uc65c \ub9db\uc788\ub294 \uc778\ud130\ubdf0\uac00 \ud558\uace0 \uc2f6\uc5c8\ub294\uc9c0?<\/strong><\/p>\n

S: \uc794\ub514 \ud300\uacfc \ud568\uaed8 \ud55c \uc2dc\uac04\uc774 \uc5b4\uc5b8 2\ub144\uc774\ub2e4. \ud300\uc758 \uc77c\uc6d0\uc73c\ub85c\uc11c \uc794\ub514 \uc774\ub984\uc744 \uac00\uc9c4 \uc5b4\ub518\uac00\uc5d0 \ub0b4 \ud754\uc801\uc744 \ub0a8\uae30\uace0 \uc2f6\uc5c8\ub2e4.<\/p>\n

 <\/p>\n

\ub9db\uc788\ub294 \uc778\ud130\ubdf0\uac00 \uadf8 \ud754\uc801\uc73c\ub85c \uc801\ud569\ud558\ub2e4\uace0 \uc0dd\uac01\ud558\ub294\uac00?<\/strong><\/p>\n

S: \ubb3c\ub860\uc774\ub2e4. \ub9db\uc788\ub294 \uc778\ud130\ubdf0\ub97c \ubcf4\uba74 \uadf8\uac04 \uc794\ub514 \ud300\uacfc \ud568\uaed8 \ud588\ub358, \uadf8\ub9ac\uace0 \ud568\uaed8 \ud55c \uba64\ubc84\ub4e4\uc758 \ubaa8\uc2b5\uc744 \uaebc\ub0b4\ubcfc \uc218 \uc788\ub2e4. \uc77c\uc885\uc758 \ucd94\uc5b5 \ubcf4\uad00\ud568\uc774\ub77c\uace0 \ud574\uc57c\ud560\uae4c? \ub0b4 \uc774\uc57c\uae30\ub3c4 \uc794\ub514 \ud300\uc758 \ub204\uad70\uac00\uc5d0\uac8c \ucd94\uc5b5\uc774 \ub420 \uac70\ub77c \uc0dd\uac01\ud574 \ub0b4 \uc774\ub984\uc744 \uaf2d \ub0a8\uae30\uace0 \uc2f6\uc5c8\ub2e4. \uc778\ud130\ubdf0 \ud574\uc918\uc11c \ub108\ubb34 \uace0\ub9d9\ub2e4. (\uc6c3\uc74c)<\/p>\n

 <\/p>\n

 <\/p>\n

\"\uc5c5\ubb34\uc6a9<\/a><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

\uc794\ub514 \ud300\uc774 \uccab \uc0ac\ud68c\uc0dd\ud65c\uc778 \uadf8\ub140. \ud574\uc678\uc5d0\uc11c\ub9cc \uc0b4\ub2e4 \uc794\ub514 \ud300 \ud569\ub958\ub97c \uc704\ud574 \ud55c\uad6d\uc73c\ub85c \uc628 \uadf8\ub140. \uc220\uacfc \uc2dd\ubb3c\uc744 \uc544\ub07c\ub294 \uadf8\ub140. \uc794\ub514 \ud300\uc5d0\uc11c \uac00\uc7a5 \uc911\uc694\ud55c \uace0\uac1d \uacbd\ud5d8(Customer Experience)\ud300\uc758 \uc77c\uc6d0\uc73c\ub85c \uadfc\ubb34\ud558\uace0 \uc788\ub294 Soo\ub97c \ub9db\uc788\ub294 \uc778\ud130\ubdf0\uc5d0\uc11c \ub9cc\ub098\ubd24\uc2b5\ub2c8\ub2e4. \uc794\ub514 \ud64d\ubcf4 \uc790\ub8cc\uc758 \ubaa8\ub378\uc774\uae30\ub3c4 \ud55c Soo\uc758 \uc778\ud130\ubdf0\ub97c \uc9c0\uae08 \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/p>\n","protected":false},"author":1,"featured_media":7334,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"makers","meta":{"footnotes":""},"categories":[2172,2167],"tags":[1705,108,1704,937,1710,1707,1701,1408,61,1706,36,15,667,1709,963,11,444,30,383,260],"class_list":["post-7319","post","type-post","status-publish","format-makers","has-post-thumbnail","hentry","category-makers","category-jandi_people","tag-customer-experience","tag-jandi","tag-1704","tag-937","tag-1710","tag-1707","tag-1701","tag-1408","tag-61","tag-1706","tag-36","tag-15","tag-667","tag-1709","tag-963","tag-11","tag-444","tag-30","tag-383","tag-260","post_format-makers","post_format-our-story"],"yoast_head":"\n\uc794\ub514 \ud300\uc5d0\uc11c \uac00\uc7a5 \uc790\uc720\ub85c\uc6b4 \uc601\ud63c\uc744 \uac00\uc9c4 \uadf8\ub140! \uace0\uac1d \uacbd\ud5d8(CX)\ud300\uc758 Soo\ub97c \ub9cc\ub098\ub2e4<\/title>\n<meta name=\"description\" content=\"\uc794\ub514 \ud300\uc774 \uccab \uc0ac\ud68c\uc0dd\ud65c\uc778 \uadf8\ub140. \ud574\uc678\uc5d0\uc11c\ub9cc \uc0b4\ub2e4 \uc794\ub514 \ud300 \ud569\ub958\ub97c \uc704\ud574 \ud55c\uad6d\uc73c\ub85c \uc628 \uadf8\ub140. \uc220\uacfc \uc2dd\ubb3c\uc744 \uc544\ub07c\ub294 \uadf8\ub140. \uc794\ub514 \ud300\uc5d0\uc11c \uac00\uc7a5 \uc911\uc694\ud55c \uace0\uac1d \uacbd\ud5d8(Customer Experience)\ud300\uc758 \uc77c\uc6d0\uc73c\ub85c \uadfc\ubb34\ud558\uace0 \uc788\ub294 Soo\ub97c \ub9db\uc788\ub294 \uc778\ud130\ubdf0\uc5d0\uc11c \ub9cc\ub098\ubd24\uc2b5\ub2c8\ub2e4. \uc794\ub514 \ud64d\ubcf4 \uc790\ub8cc\uc758 \ubaa8\ub378\uc774\uae30\ub3c4 \ud55c Soo\uc758 \uc778\ud130\ubdf0\ub97c \uc9c0\uae08 \ud655\uc778\ud574 \ubcf4\uc138\uc694.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.jandi.com\/ko\/2018\/03\/05\/lunch-interview-soo-cx\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\uc794\ub514 \ud300\uc5d0\uc11c \uac00\uc7a5 \uc790\uc720\ub85c\uc6b4 \uc601\ud63c\uc744 \uac00\uc9c4 \uadf8\ub140! \uace0\uac1d \uacbd\ud5d8(CX)\ud300\uc758 Soo\ub97c \ub9cc\ub098\ub2e4\" \/>\n<meta property=\"og:description\" content=\"\uc794\ub514 \ud300\uc774 \uccab \uc0ac\ud68c\uc0dd\ud65c\uc778 \uadf8\ub140. \ud574\uc678\uc5d0\uc11c\ub9cc \uc0b4\ub2e4 \uc794\ub514 \ud300 \ud569\ub958\ub97c \uc704\ud574 \ud55c\uad6d\uc73c\ub85c \uc628 \uadf8\ub140. \uc220\uacfc \uc2dd\ubb3c\uc744 \uc544\ub07c\ub294 \uadf8\ub140. \uc794\ub514 \ud300\uc5d0\uc11c \uac00\uc7a5 \uc911\uc694\ud55c \uace0\uac1d \uacbd\ud5d8(Customer Experience)\ud300\uc758 \uc77c\uc6d0\uc73c\ub85c \uadfc\ubb34\ud558\uace0 \uc788\ub294 Soo\ub97c \ub9db\uc788\ub294 \uc778\ud130\ubdf0\uc5d0\uc11c \ub9cc\ub098\ubd24\uc2b5\ub2c8\ub2e4. \uc794\ub514 \ud64d\ubcf4 \uc790\ub8cc\uc758 \ubaa8\ub378\uc774\uae30\ub3c4 \ud55c Soo\uc758 \uc778\ud130\ubdf0\ub97c \uc9c0\uae08 \ud655\uc778\ud574 \ubcf4\uc138\uc694.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.jandi.com\/ko\/2018\/03\/05\/lunch-interview-soo-cx\/\" \/>\n<meta property=\"og:site_name\" content=\"\uc5c5\ubb34\uc6a9 \ud611\uc5c5\ud234 JANDI \ube14\ub85c\uadf8\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/JANDI.SKorea\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/JANDI.SKorea\" \/>\n<meta property=\"article:published_time\" content=\"2018-03-05T03:49:35+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-03-15T04:51:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/03\/1.jpg?fit=6000%2C4000&ssl=1\" \/>\n\t<meta property=\"og:image:width\" content=\"6000\" \/>\n\t<meta property=\"og:image:height\" content=\"4000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"JANDI\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@JANDI_KR\" \/>\n<meta name=\"twitter:site\" content=\"@jandihq\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"JANDI\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.jandi.com\/ko\/2018\/03\/05\/lunch-interview-soo-cx\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.jandi.com\/ko\/2018\/03\/05\/lunch-interview-soo-cx\/\"},\"author\":{\"name\":\"JANDI\",\"@id\":\"https:\/\/blog.jandi.com\/ko\/#\/schema\/person\/20c1f3ed11b4552a3f6c2995d07f8ba7\"},\"headline\":\"\uc794\ub514 \ud300\uc5d0\uc11c \uac00\uc7a5 \uc790\uc720\ub85c\uc6b4 \uc601\ud63c\uc744 \uac00\uc9c4 \uadf8\ub140! 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