{"id":9795,"date":"2018-11-27T14:42:53","date_gmt":"2018-11-27T05:42:53","guid":{"rendered":"http:\/\/blog.jandi.com\/ko\/?p=9795"},"modified":"2020-05-26T17:10:32","modified_gmt":"2020-05-26T08:10:32","slug":"working_cx","status":"publish","type":"post","link":"https:\/\/blog.jandi.com\/ko\/2018\/11\/27\/working_cx\/","title":{"rendered":"2\uba85\uc774\uc11c 20\ub9cc \uc720\uc800 \uad00\ub9ac\ud558\uae30 #1 \uc628\ub77c\uc778\ud3b8"},"content":{"rendered":"<span class=\"rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">\ud83d\udd51 \ub9ac\ub529\ud0c0\uc784: <\/span> <span class=\"rt-time\">5<\/span> <span class=\"rt-label rt-postfix\">\ubd84<\/span><\/span><p><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/support-2355701_1920.jpg?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10278\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/27\/working_cx\/support-2355701_1920\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/support-2355701_1920.jpg?fit=1920%2C1280&amp;ssl=1\" data-orig-size=\"1920,1280\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"support-2355701_1920\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/support-2355701_1920.jpg?fit=300%2C200&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/support-2355701_1920.jpg?fit=1024%2C683&amp;ssl=1\" class=\"aligncenter  wp-image-10278\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/support-2355701_1920.jpg?resize=795%2C530&#038;ssl=1\" alt=\"\" width=\"795\" height=\"530\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/support-2355701_1920.jpg?resize=1024%2C683&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/support-2355701_1920.jpg?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/support-2355701_1920.jpg?resize=768%2C512&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/support-2355701_1920.jpg?resize=400%2C267&amp;ssl=1 400w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/support-2355701_1920.jpg?w=1920&amp;ssl=1 1920w\" sizes=\"auto, (max-width: 795px) 100vw, 795px\" data-recalc-dims=\"1\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>\uc548\ub155\ud558\uc138\uc694. \uc794\ub514 CX<span style=\"color: #808080;\">(Customer Experience)\u00a0<\/span>\ud300\uc758 Nana\uc785\ub2c8\ub2e4.<br \/>\n\ud639\uc2dc \uace0\uac1d \ub9cc\uc871\uacfc\u00a0\uace0\uac1d \uacbd\ud5d8\uc744 \ub73b\ud558\ub294 CS\uc640 CX, \uadf8 \ucc28\uc774\ub97c \uc54c\uace0 \uacc4\uc2e0\uac00\uc694?<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10405\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/27\/working_cx\/cscx2\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/cscx2.png?fit=1326%2C508&amp;ssl=1\" data-orig-size=\"1326,508\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"cscx2\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/cscx2.png?fit=300%2C115&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/cscx2.png?fit=1024%2C392&amp;ssl=1\" class=\"aligncenter size-large wp-image-10405\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/cscx2.png?resize=1024%2C392&#038;ssl=1\" alt=\"\" width=\"1024\" height=\"392\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/cscx2.png?resize=1024%2C392&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/cscx2.png?resize=300%2C115&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/cscx2.png?resize=768%2C294&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/cscx2.png?resize=400%2C153&amp;ssl=1 400w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/cscx2.png?w=1326&amp;ssl=1 1326w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" data-recalc-dims=\"1\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>\uc794\ub514 CX\ud300\uc740 \uc5c5\ubb34\uc5d0 \ub2e4\uc591\ud55c \ud234\uc744 \ud65c\uc6a9\ud558\ub294\ub370\uc694, \uc774 \uc911 \uc8fc\uc694\ud558\uac8c \uc0ac\uc6a9\ub418\ub294 \ud234\uacfc CX\uc5c5\ubb34\uc5d0\uc11c \ud65c\uc6a9\ub418\ub294 \uc0ac\ub840\ub97c \uc880 \ub354 \uc0c1\uc138\ud788 \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-4.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"9939\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/27\/working_cx\/%eb%a1%9c%ea%b3%a0%eb%aa%a8%ec%9d%8c\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-4.png?fit=916%2C285&amp;ssl=1\" data-orig-size=\"916,285\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\ub85c\uace0\ubaa8\uc74c\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-4.png?fit=300%2C93&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-4.png?fit=916%2C285&amp;ssl=1\" class=\"aligncenter size-full wp-image-9939\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-4.png?resize=916%2C285&#038;ssl=1\" alt=\"\" width=\"916\" height=\"285\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-4.png?w=916&amp;ssl=1 916w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-4.png?resize=300%2C93&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-4.png?resize=768%2C239&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-4.png?resize=400%2C124&amp;ssl=1 400w\" sizes=\"auto, (max-width: 916px) 100vw, 916px\" data-recalc-dims=\"1\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\"><strong>1.\uace0\uac1d \uc9c0\uc6d0<\/strong><\/span><\/p>\n<hr \/>\n<ul>\n<li style=\"text-align: left;\"><strong><span style=\"font-size: 14pt;\">\uc2e4\uc2dc\uac04 \uace0\uac1d \uc751\ub300<\/span><\/strong><\/li>\n<\/ul>\n<p style=\"text-align: center;\"><strong><span style=\"font-size: 14pt;\"><br \/>\n&#8220;PC \uc54c\ub9bc \uc124\uc815\uc740 \uc5b4\ub5bb\uac8c \ud558\ub098\uc694?&#8221;<\/span><\/strong><br \/>\n<strong><span style=\"font-size: 14pt;\">&#8220;\ud30c\uc77c \ub2e4\uc6b4\ub85c\ub4dc\uac00 \ub418\uc9c0 \uc54a\uc544\uc694.&#8221;<\/span><\/strong><br \/>\n<span style=\"font-size: 14pt;\"><strong>&#8220;\ube44\ubc00 \ubc88\ud638\uac00 \uae30\uc5b5\ub098\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.&#8221;<\/strong><\/span><br \/>\n<strong>.<\/strong><br \/>\n<strong>.<\/strong><br \/>\n<strong>.<br \/>\n<\/strong><\/p>\n<p>\uc794\ub514 \ub3c4\uc785, \uae30\ub2a5 \uc694\uccad, \uc124\uce58 \ubb38\uc81c \ub4f1 \uc138\uacc4 \uacf3\uacf3\uc5d0\uc11c \ub2e4\uc591\ud55c \uace0\uac1d \ubb38\uc758\uac00 \ub4e4\uc5b4\uc635\ub2c8\ub2e4. (\ud55c\uad6d, \ub300\ub9cc, \uc77c\ubcf8 \uc9c0\uc0ac \ud611\ub825 \uc751\ub300)<\/p>\n<p><a href=\"https:\/\/support.jandi.com\/hc\/ko\/articles\/115002591163-1-1-%EB%AC%B8%EC%9D%98%ED%95%98%EA%B8%B0\">[1:1 \ubb38\uc758\ud558\uae30]<\/a>\ub85c \ub4e4\uc5b4\uc624\ub294 \uc2e4\uc2dc\uac04 \ubb38\uc758\ub294 Intercom-JANDI \uc5f0\ub3d9\uc744 \ud1b5\ud574 \uc54c\ub9bc\uc744 \ubc1b\uc544\ubd05\ub2c8\ub2e4. (<a href=\"https:\/\/support.jandi.com\/hc\/ko\/articles\/210952203-%EC%9E%94%EB%94%94-%EC%BB%A4%EB%84%A5%ED%8A%B8-%EC%9D%B8%EC%BB%A4%EB%B0%8D-%EC%9B%B9%ED%9B%85-Incoming-Webhook-%EC%9C%BC%EB%A1%9C-%EC%99%B8%EB%B6%80-%EB%8D%B0%EC%9D%B4%ED%84%B0%EB%A5%BC-%EC%9E%94%EB%94%94-%EB%A9%94%EC%8B%9C%EC%A7%80%EB%A1%9C-%EC%88%98%EC%8B%A0%ED%95%98%EA%B8%B0\">\uc5f0\ub3d9 \uad00\ub828 \uc790\uc138\ud55c \ub0b4\uc6a9 \ubcf4\ub7ec\uac00\uae30<\/a>)<br \/>\n\u00a0<\/p>\n<figure id=\"attachment_10426\" aria-describedby=\"caption-attachment-10426\" style=\"width: 960px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-16.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10426\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/27\/working_cx\/%ec%88%98%ec%a0%95%ed%8c%8c%ec%9d%bc\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-16.png?fit=960%2C396&amp;ssl=1\" data-orig-size=\"960,396\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\uc218\uc815\ud30c\uc77c\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-16.png?fit=300%2C124&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-16.png?fit=960%2C396&amp;ssl=1\" class=\"wp-image-10426 size-full\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-16.png?resize=960%2C396&#038;ssl=1\" alt=\"\" width=\"960\" height=\"396\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-16.png?w=960&amp;ssl=1 960w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-16.png?resize=300%2C124&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-16.png?resize=768%2C317&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-16.png?resize=400%2C165&amp;ssl=1 400w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" data-recalc-dims=\"1\" \/><\/a><figcaption id=\"caption-attachment-10426\" class=\"wp-caption-text\">[\uc794\ub514 \ud654\uba74] \ubaa8\ub4e0 \uace0\uac1d \ubb38\uc758\ub294 CX-webhook \ud1a0\ud53d(\ub300\ud654\ubc29) \ucc38\uc5ec\uc790\uc640 \uc2e4\uc2dc\uac04 \uacf5\uc720\ub429\ub2c8\ub2e4.<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p>CX\ud300\uc740 \uc2e4\uc2dc\uac04 \uc18c\ud1b5 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uae30\ub2a5 \ubc0f \uc0ac\uc6a9\ubc95 \uc548\ub0b4 \ub4f1 \uace0\uac1d\uacfc\uc758 \ubaa8\ub4e0 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc740 Intercom\uc744 \ud1b5\ud574 in-app \ub610\ub294 \uba54\uc77c \ud615\ud0dc\ub85c \ubc1c\uc1a1\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc758 \uc0ac\uc6a9 \ud658\uacbd\uacfc \uc774\uc804 \ub300\ud654 \ud788\uc2a4\ud1a0\ub9ac\ub97c \ubaa8\ub450 \ud655\uc778\ud560 \uc218 \uc788\uae30\uc5d0 \uc5c5\ubb34\uc5d0 \uaf2d \ud544\uc694\ud55c \uc874\uc7ac\uc785\ub2c8\ub2e4.\u00a0\uc608\ub97c\ub4e4\uc5b4, <strong>&#8220;\ucd08\ub300\ubc1b\uc9c0 \uc54a\uace0 \ud300\uc5d0 \ucc38\uc5ec\ud560 \uc218 \uc788\ub098\uc694?&#8221;<\/strong>\ub77c\ub294 \uc9c8\ubb38\uc774 \ub4e4\uc5b4\uc62c \uacbd\uc6b0, \uc0ac\uc6a9\uc790\uc758 \ud658\uacbd\uc744 \ubb3b\uc9c0 \uc54a\uace0\ub3c4 \ud30c\uc545\uc774 \uac00\ub2a5\ud558\uba70 \ubbf8\ub9ac \uc791\uc131\ud574\ub454 \ub2f5\ubcc0 \uae30\ub2a5\uc744 \ud1b5\ud574 \ube60\ub974\uac8c \uace0\uac1d\uc5d0\uac8c \uc548\ub0b4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_10325\" aria-describedby=\"caption-attachment-10325\" style=\"width: 1024px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-31.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10325\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/27\/working_cx\/%ec%b6%94%ea%b0%80-%ed%99%94%eb%a9%b4\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-31.png?fit=1221%2C752&amp;ssl=1\" data-orig-size=\"1221,752\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\ucd94\uac00 \ud654\uba74\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-31.png?fit=300%2C185&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-31.png?fit=1024%2C631&amp;ssl=1\" class=\"wp-image-10325 size-large\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-31.png?resize=1024%2C631&#038;ssl=1\" alt=\"\" width=\"1024\" height=\"631\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-31.png?resize=1024%2C631&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-31.png?resize=300%2C185&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-31.png?resize=768%2C473&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-31.png?resize=400%2C246&amp;ssl=1 400w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-31.png?w=1221&amp;ssl=1 1221w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" data-recalc-dims=\"1\" \/><\/a><figcaption id=\"caption-attachment-10325\" class=\"wp-caption-text\">[Intercom \ud654\uba74] \uc0ac\uc6a9\uc790 \ud658\uacbd \ud30c\uc545\uc774 \uac00\ub2a5\ud558\uace0 \ubbf8\ub9ac \uc800\uc7a5\ud574\ub454 \ub2f5\ubcc0\uc73c\ub85c \ube60\ub978 \uc751\ub300\uac00 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\">\u00a0<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"font-size: 14pt;\"><strong>\ud0c0 \ud300\uacfc\uc758 \ud611\uc5c5\u00a0<\/strong><\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-21.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10156\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/27\/working_cx\/%eb%b2%84%ea%b7%b8-%eb%b0%9c%ec%83%9d-%ec%8b%9c\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-21.png?fit=827%2C182&amp;ssl=1\" data-orig-size=\"827,182\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\ubc84\uadf8 \ubc1c\uc0dd \uc2dc\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-21.png?fit=300%2C66&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-21.png?fit=827%2C182&amp;ssl=1\" class=\"aligncenter size-full wp-image-10156\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-21.png?resize=827%2C182&#038;ssl=1\" alt=\"\" width=\"827\" height=\"182\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-21.png?w=827&amp;ssl=1 827w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-21.png?resize=300%2C66&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-21.png?resize=768%2C169&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-21.png?resize=400%2C88&amp;ssl=1 400w\" sizes=\"auto, (max-width: 827px) 100vw, 827px\" data-recalc-dims=\"1\" \/><\/a><\/p>\n<p>\uace0\uac1d\uc73c\ub85c\ubd80\ud130 <strong>&#8220;\uc77d\uc740 \ud45c\uc2dc\uac00 \uc548\ub429\ub2c8\ub2e4&#8221;<\/strong>\ub77c\ub294 \uc774\uc288\uac00 \ub4e4\uc5b4\uc624\uac8c \ub418\uba74 \uace0\uac1d\uacfc \uac00\uc7a5 \uc811\uc810\uc774 \uc788\ub294 CX\ud300\uc774 \uac00\uc7a5 \uba3c\uc800 \ud655\uc778\ud558\uac8c \ub429\ub2c8\ub2e4.<br \/>\n\ubaa8\ub4e0 \uc774\uc288\ub294 \uace0\uac1d\uc758 \uc5c5\ubb34\uc640 \uc9c1\uacb0\ub420 \uc218 \uc788\ub294 \ubb38\uc81c\uc774\uae30\uc5d0 \uac1c\ubc1c, QA\ud300\uacfc \ud611\uc5c5\ud558\uc5ec \ucd5c\ub300\ud55c \ubc1c \ube60\ub974\uac8c \ub300\ucc98\ud574\uc57c\ud569\ub2c8\ub2e4.\u00a0<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 14pt;\"><strong><span style=\"color: #000000;\">\u00a0\uc624\ub958 \ubc1c\uc0dd \uc2dc \ub300\ucc98 \ud504\ub85c\uc138\uc2a4\u00a0<\/span><br \/>\n<span style=\"background-color: #00ccff; color: #ffffff;\">\u00a0\uace0\uac1d 1:1 \ubb38\uc758\u00a0<\/span> &gt;\u00a0<span style=\"background-color: #808080; color: #ffffff;\">\u00a0CX\ud300 \ud655\uc778\u00a0<\/span> &gt;\u00a0<span style=\"background-color: #00ccff; color: #ffffff;\">\u00a0QA\ud300 \ud14c\uc2a4\ud2b8\u00a0<\/span> &gt; <span style=\"background-color: #808080; color: #ffffff;\">\u00a0\uae30\uc220\ud300(\uc6f9\/\ubaa8\ubc14\uc77c\/\ubc31\uc5d4\ub4dc) \uc218\uc815 \uc791\uc5c5\u00a0<\/span> &gt;\u00a0\u00a0<span style=\"background-color: #00ccff; color: #ffffff;\">\u00a0\ubc30\ud3ec\u00a0<\/span><\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>CX\ud300\uc5d0\uc11c\ub294 1\ucc28\ub85c \uc624\ub958\uac00 \uc5b4\ub5a4 \uae30\uae30\uc5d0\uc11c \uc5b4\ub5bb\uac8c \ubc1c\uc0dd\ud558\uace0 \uc788\ub294\uc9c0 \uace0\uac1d\uacfc \uac04\ub7b5\ud55c \ud655\uc778 \ud6c4 <a href=\"https:\/\/www.atlassian.com\/software\/jira\">JIRA<\/a>\ub97c \uc774\uc6a9\ud558\uc5ec \uc774\uc288\ub97c \ub9cc\ub4e4\uace0 QA\ud300\uc5d0 \ub9ac\ud3ec\ud2b8 \ud569\ub2c8\ub2e4.\u00a0QA\ud300\uc5d0\uc11c\ub294 \uc790\uc138\ud55c \ud14c\uc2a4\ud2b8 \uacfc\uc815\uc744 \uac70\uccd0 \ubb38\uc81c\ud604\uc0c1\uc744 \uba85\ud655\ud788 \ud310\ub2e8\ud558\uace0 \uacb0\uacfc\uc5d0 \ub530\ub77c \uace0\uac1d\uc5d0\uac8c \ucd94\uac00 \ubb38\uc758 \ud639\uc740 \uae30\uc220\ud300(Web\/Backend\/iOS\/Android)\uc744 \uc9c0\uc815\ud558\uc5ec \ubb38\uc81c \ud574\uacb0\uc744 \uc694\uccad\ud569\ub2c8\ub2e4.<\/p>\n<p>QA\uc640 \uae30\uc220\ud300\uc744 \ud1b5\ud574\uc11c \ud574\uacb0\ub41c \uc624\ub958\ub294 \ub2e4\uc2dc CX\ud300\uc744 \ud1b5\ud574\uc11c \uace0\uac1d\uc5d0\uc11c \uc804\ub2ec\ub418\uba70,\u00a0\uc774\uc288\uac00 \uc644\ubcbd\ud788 \ud574\uacb0\ub420 \uacbd\uc6b0 \uc774\uc288\ub97c \uc885\ub8cc\ud569\ub2c8\ub2e4.<br \/>\n\uc774 \uacfc\uc815\uc5d0\uc11c JIRA-JANDI \uc5f0\ub3d9\uc740 \uc774\uc288 \ucc98\ub9ac \uacfc\uc815\uc744 \ube60\ub974\uac8c \ud655\uc778\ud558\uace0 \uc18c\ud1b5\ud560 \uc218 \uc788\ub294 \ucc3d\uad6c\ub97c \ub9cc\ub4e4\uc5b4 \uc90d\ub2c8\ub2e4.\u00a0<\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_10329\" aria-describedby=\"caption-attachment-10329\" style=\"width: 1024px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-15.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10329\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/27\/working_cx\/%ec%a7%80%eb%9d%bc%ec%83%9d%ec%84%b1%ec%99%84%eb%a3%8c\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-15.png?fit=1427%2C253&amp;ssl=1\" data-orig-size=\"1427,253\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\uc9c0\ub77c\uc0dd\uc131\uc644\ub8cc\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-15.png?fit=300%2C53&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-15.png?fit=1024%2C182&amp;ssl=1\" class=\"wp-image-10329 size-large\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-15.png?resize=1024%2C182&#038;ssl=1\" alt=\"\" width=\"1024\" height=\"182\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-15.png?resize=1024%2C182&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-15.png?resize=300%2C53&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-15.png?resize=768%2C136&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-15.png?resize=400%2C71&amp;ssl=1 400w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-15.png?w=1427&amp;ssl=1 1427w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" data-recalc-dims=\"1\" \/><\/a><figcaption id=\"caption-attachment-10329\" class=\"wp-caption-text\">[\uc794\ub514 \ub0b4 JIRA \uc54c\ub9bc \ud654\uba74] \uc774\uc288\uac00 \uc0dd\uc131\/\uc644\ub8cc \ub4f1 \uc0c1\ud0dc\ub97c \uc54c\ub9bc\uc73c\ub85c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\"><strong>2. \uace0\uac1d \uc694\uad6c\uc0ac\ud56d \ubd84\uc11d<\/strong><\/span><\/p>\n<hr \/>\n<figure id=\"attachment_10169\" aria-describedby=\"caption-attachment-10169\" style=\"width: 844px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-24.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10169\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/27\/working_cx\/%ec%9d%b8%ed%84%b0%ec%bd%a4-%ed%8b%b0%ec%bc%93-%ec%bd%94%eb%93%9c%eb%b2%88%ed%98%b8\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-24.png?fit=844%2C309&amp;ssl=1\" data-orig-size=\"844,309\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\uc778\ud130\ucf64 \ud2f0\ucf13 \ucf54\ub4dc\ubc88\ud638\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-24.png?fit=300%2C110&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-24.png?fit=844%2C309&amp;ssl=1\" class=\"wp-image-10169 size-full\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-24.png?resize=844%2C309&#038;ssl=1\" alt=\"\" width=\"844\" height=\"309\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-24.png?w=844&amp;ssl=1 844w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-24.png?resize=300%2C110&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-24.png?resize=768%2C281&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-24.png?resize=400%2C146&amp;ssl=1 400w\" sizes=\"auto, (max-width: 844px) 100vw, 844px\" data-recalc-dims=\"1\" \/><\/a><figcaption id=\"caption-attachment-10169\" class=\"wp-caption-text\">[Intercom \uae30\ub2a5 \uc694\uccad\uacfc \ud0dc\uadf8 \ud654\uba74] \ud0dc\uadf8\ub85c \uc2a4\ud504\ub808\ub4dc \uc2dc\ud2b8\uc5d0 \uae30\ub85d \ubc0f \uc218\uc9d1\ub429\ub2c8\ub2e4.<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p>CX\ud300\uc5d0\uc11c\ub294 \uace0\uac1d\uc758 \ubaa8\ub4e0 \uc694\uad6c\uc0ac\ud56d\uc744 \uae30\ud68d\ud300\uc5d0\uc11c \ubd84\uc11d\ud560 \uc218 \uc788\ub3c4\ub85d \uaf3c\uaf3c\ud788 \uae30\ub85d\ud558\uace0 \uc815\ub9ac\ud558\uc5ec \uc804\ub2ec\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u00a0\u00a0<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4,\u00a0<strong>&#8220;\uadf8\ub8f9 \ucc44\ud305\ubc29\uc5d0\uc11c \uba64\ubc84 \ub0b4\ubcf4\ub0b4\uae30\ub97c \ud560 \uc218 \uc788\ub098\uc694?&#8221;<\/strong>\ub77c\ub294 \uace0\uac1d \ubb38\uc758\uac00 \ub4e4\uc5b4\uc624\uba74 \uae30\ub2a5 \uc694\uccad \uc2dc\ud2b8\uc5d0 \uae30\ub85d\ud569\ub2c8\ub2e4.\u00a0<br \/>\n\uc815\ud574\uc9c4 \ub8f0\uc744 \ud1b5\ud574 \ud574\ub2f9 \ubb38\uc758\uc5d0 \ud0dc\uadf8\ub97c \ub0a8\uaca8\ub450\uace0, \uc2a4\ud504\ub808\ub4dc \uc2dc\ud2b8\uc5d0 \uae30\ub85d\ub418\uc5b4 \uae30\ud68d\ud300\uacfc \uac1c\ubc1c\ud300\uc774 \uae30\ub2a5 \uac1c\uc120 \uc2dc \ucc38\uace0\ud558\ub294 \uc8fc\uc694\ud55c \uc790\ub8cc\uc785\ub2c8\ub2e4.<\/p>\n<figure id=\"attachment_10074\" aria-describedby=\"caption-attachment-10074\" style=\"width: 1024px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-16.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10074\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/27\/working_cx\/%ea%b5%ac%ea%b8%80-%ec%8a%a4%ed%94%84%eb%a0%88%eb%93%9c%ec%8b%9c%ed%8a%b8-%ec%9c%a0%ec%a0%80%ed%94%bc%eb%93%9c%eb%b0%b1\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-16.png?fit=1909%2C562&amp;ssl=1\" data-orig-size=\"1909,562\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\uad6c\uae00 \uc2a4\ud504\ub808\ub4dc\uc2dc\ud2b8 \uc720\uc800\ud53c\ub4dc\ubc31\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-16.png?fit=300%2C88&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-16.png?fit=1024%2C301&amp;ssl=1\" class=\"wp-image-10074 size-large\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-16.png?resize=1024%2C301&#038;ssl=1\" alt=\"\" width=\"1024\" height=\"301\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-16.png?resize=1024%2C301&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-16.png?resize=300%2C88&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-16.png?resize=768%2C226&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-16.png?resize=400%2C118&amp;ssl=1 400w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-16.png?w=1909&amp;ssl=1 1909w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" data-recalc-dims=\"1\" \/><\/a><figcaption id=\"caption-attachment-10074\" class=\"wp-caption-text\">[\uae30\ub2a5\uc694\uccad \ub9ac\uc2a4\ud2b8 \uae30\ub85d \uc2dc\ud2b8 \ud654\uba74] \ubaa8\ub4e0 \uae30\ub2a5 \uc694\uccad\uc740 \uaf3c\uaf3c\ud788 \uae30\ub85d\ub429\ub2c8\ub2e4.<\/figcaption><\/figure>\n<p>\uc77c\uc815 \uae30\uac04 \uc774\uc0c1 \uc0ac\uc6a9\ud55c \ubd84\ub4e4 \uc911 \uc218\uc694\uac00 \ub9ce\uc558\ub358 \uae30\ub2a5 \uc704\uc8fc\ub85c \uc6b0\uc120\uc21c\uc704\ub97c \uc815\ud574 \uc9c4\ud589\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\uc81c \uc694\uccad\ud588\ub358 \uae30\ub2a5\uc774 \uac1c\ubc1c\ub418\uc5c8\uc744 \ub54c \ubcc4\ub3c4\ub85c \ud574\ub2f9 \uace0\uac1d\uc5d0\uac8c \uc548\ub0b4\ub4dc\ub9ac\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_10331\" aria-describedby=\"caption-attachment-10331\" style=\"width: 861px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-34.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10331\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/27\/working_cx\/%ea%b8%b0%eb%8a%a5%ea%b0%9c%ec%84%a0%ea%b3%bc-%ed%94%bc%eb%93%9c%eb%b0%b1\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-34.png?fit=861%2C601&amp;ssl=1\" data-orig-size=\"861,601\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\uae30\ub2a5\uac1c\uc120\uacfc \ud53c\ub4dc\ubc31\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-34.png?fit=300%2C209&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-34.png?fit=861%2C601&amp;ssl=1\" class=\"wp-image-10331 size-full\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-34.png?resize=861%2C601&#038;ssl=1\" alt=\"\" width=\"861\" height=\"601\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-34.png?w=861&amp;ssl=1 861w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-34.png?resize=300%2C209&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-34.png?resize=768%2C536&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-34.png?resize=400%2C279&amp;ssl=1 400w\" sizes=\"auto, (max-width: 861px) 100vw, 861px\" data-recalc-dims=\"1\" \/><\/a><figcaption id=\"caption-attachment-10331\" class=\"wp-caption-text\">[\uae30\ub2a5 \uac1c\uc120 \uc548\ub0b4 \ubc0f \uc2e4\uc81c \uace0\uac1d \ubc18\uc751] \uace0\uac1d\uc758 \uae30\ub2a5 \uc694\uccad\uc5d0 \uc2e4\uc81c\ub85c \uac1c\uc120\ub41c \uc0ac\ub840<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 18pt;\"><strong>3. \uc790\ub3d9\ud654 \uba54\uc2dc\uc9c0 \ubc1c\uc1a1<\/strong><\/span><\/p>\n<hr \/>\n<ul>\n<li><span style=\"font-size: 14pt;\"><strong>\ucd08\uae30 \uc815\ucc29\uc744 \ub3d5\ub294 &#8216;\uc2a4\ub9c8\ud2b8 \ucea0\ud398\uc778&#8217;<\/strong><\/span><\/li>\n<\/ul>\n<p style=\"text-align: center;\"><strong><span style=\"font-size: 14pt;\">Smart\u00a0<\/span><\/strong><span style=\"font-size: 18.6667px;\"><b>Campaign<\/b><\/span><\/p>\n<p><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-11.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10171\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/27\/working_cx\/%ec%8a%a4%eb%a7%88%ed%8a%b8%ec%ba%a0%ed%8e%98%ec%9d%b8\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-11.png?fit=1880%2C565&amp;ssl=1\" data-orig-size=\"1880,565\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\uc2a4\ub9c8\ud2b8\ucea0\ud398\uc778\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-11.png?fit=300%2C90&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-11.png?fit=1024%2C308&amp;ssl=1\" class=\"aligncenter size-full wp-image-10171\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-11.png?resize=1170%2C352&#038;ssl=1\" alt=\"\" width=\"1170\" height=\"352\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-11.png?w=1880&amp;ssl=1 1880w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-11.png?resize=300%2C90&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-11.png?resize=768%2C231&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-11.png?resize=1024%2C308&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-11.png?resize=400%2C120&amp;ssl=1 400w\" sizes=\"auto, (max-width: 1170px) 100vw, 1170px\" data-recalc-dims=\"1\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>CX\ud300\uc5d0\uc11c\ub294 \uc0ac\uc6a9\uc790\uc5d0\uac8c \ud544\uc694\ud55c \uc815\ubcf4\ub97c \ucd5c\uc801\uc758 \uc2dc\uae30\uc5d0 \uc801\uc808\ud55c \ubc29\uc2dd\uc73c\ub85c \uc804\ub2ec\ud558\uae30 \uc704\ud574 &#8216;\uc2a4\ub9c8\ud2b8\ucea0\ud398\uc778&#8217;\uc744 \uc9c4\ud589\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc794\ub514 \uac00\uc785 \uc2dc\uc810\ubd80\ud130 \ud65c\uc131\ud654 \uc720\uc800\uac00 \ub418\ub294 \uc2dc\uc810\uae4c\uc9c0 \uc8fc\uae30\uc801\uc73c\ub85c \uba54\uc2dc\uc9c0\ub97c \ubc1c\uc1a1\ud558\uc5ec \uc0ac\uc6a9\uc790\uc758 \ucd08\uae30 \uc815\ucc29\uc744 \ub3c4\uc640\uc90d\ub2c8\ub2e4.\u00a0<\/p>\n<p>In-app \ub610\ub294 E-mail \uc120\ud0dd \ubc1c\uc1a1\uc774 \uac00\ub2a5\ud558\uace0, \uac01 \ucea0\ud398\uc778\uc5d0 \ub300\ud55c \uacb0\uacfc(\ub3c4\ub2ec, \uc624\ud508\ub960, \ud074\ub9ad\ub960 \ub4f1) \ud655\uc778\uc774 \uac00\ub2a5\ud574 \ucf58\ud150\uce20 \ucd5c\uc801\ud654\ub97c \uc704\ud55c A\/B \ud14c\uc2a4\ud2b8 \uc9c4\ud589\uc5d0 \ub9e4\uc6b0 \uc720\uc6a9\ud569\ub2c8\ub2e4.\u00a0<\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_10179\" aria-describedby=\"caption-attachment-10179\" style=\"width: 1233px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-27.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10179\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/27\/working_cx\/%ec%9d%b8%ed%84%b0%ec%bd%a4-%ea%b3%84%ec%a0%95%eb%8b%b4%eb%8b%b9%ec%9e%90\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-27.png?fit=1233%2C808&amp;ssl=1\" data-orig-size=\"1233,808\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\uc778\ud130\ucf64 \uacc4\uc815\ub2f4\ub2f9\uc790\" data-image-description=\"\" data-image-caption=\"&lt;p&gt;[\uc2a4\ub9c8\ud2b8 \ucea0\ud398\uc778] \uc794\ub514\uc5d0 \uac00\uc785\ud558\uba74 \ubc1b\uac8c \ub418\ub294 \uc2a4\ub9c8\ud2b8 \ucea0\ud398\uc778&lt;\/p&gt;\n\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-27.png?fit=300%2C197&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-27.png?fit=1024%2C671&amp;ssl=1\" class=\"size-full wp-image-10179\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-27.png?resize=1170%2C767&#038;ssl=1\" alt=\"\" width=\"1170\" height=\"767\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-27.png?w=1233&amp;ssl=1 1233w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-27.png?resize=300%2C197&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-27.png?resize=768%2C503&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-27.png?resize=1024%2C671&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-27.png?resize=400%2C262&amp;ssl=1 400w\" sizes=\"auto, (max-width: 1170px) 100vw, 1170px\" data-recalc-dims=\"1\" \/><\/a><figcaption id=\"caption-attachment-10179\" class=\"wp-caption-text\">[\uc2a4\ub9c8\ud2b8 \ucea0\ud398\uc778] \uc794\ub514\uc5d0 \uac00\uc785\ud558\uba74 \uc548\ub0b4\ubc1b\uac8c \ub418\ub294 \uc2a4\ub9c8\ud2b8 \ucea0\ud398\uc778 \uc911 \ud558\ub098<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"font-size: 18.6667px;\"><b>\uc6f9\uc0ac\uc774\ud2b8 \ubc29\ubb38\uc790\ub97c \uc704\ud55c &#8216;\uc790\ub3d9\ud654 \uba54\uc2dc\uc9c0&#8217;<\/b><\/span><\/li>\n<\/ul>\n<p style=\"text-align: center;\"><span style=\"font-size: 18.6667px;\"><b>Auto Message<\/b><\/span><\/p>\n<p>\uc794\ub514 \uc6f9\uc0ac\uc774\ud2b8(<a href=\"http:\/\/www.jandi.com\">www.jandi.com<\/a>) \uc811\uc18d \uc2dc \uc0ac\uc6a9\uc790\uc758 \uccb4\ub958 \uc2dc\uac04, \ubdf0 \ud398\uc774\uc9c0\uc5d0 \ub530\ub77c \ub2e4\uc591\ud55c \uba54\uc2dc\uc9c0\uac00 \uc790\ub3d9 \ubc1c\uc1a1\ub418\ub3c4\ub85d \uc124\uc815 \uac00\ub2a5\ud569\ub2c8\ub2e4.\u00a0\ud0c0\uac9f \uc124\uc815\uc744 \uc138\ubd84\ud654\ud558\uc5ec \uc790\ub3d9 \uba54\uc2dc\uc9c0\ub97c \uc804\uc1a1\ud560 \uc218 \uc788\uace0 \uacb0\uacfc \uac12\uc5d0 \ub530\ub77c \uc27d\uac8c \ubcc0\uacbd \uac00\ub2a5\ud569\ub2c8\ub2e4.\u00a0<\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_10173\" aria-describedby=\"caption-attachment-10173\" style=\"width: 1913px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-26.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10173\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/27\/working_cx\/%ec%98%a4%ed%86%a0%eb%a9%94%ec%8b%9c%ec%a7%80-%eb%a6%ac%ec%8a%a4%ed%8a%b8\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-26.png?fit=1913%2C578&amp;ssl=1\" data-orig-size=\"1913,578\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"\uc624\ud1a0\uba54\uc2dc\uc9c0 \ub9ac\uc2a4\ud2b8\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-26.png?fit=300%2C91&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-26.png?fit=1024%2C309&amp;ssl=1\" class=\"wp-image-10173 size-full\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-26.png?resize=1170%2C354&#038;ssl=1\" alt=\"\" width=\"1170\" height=\"354\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-26.png?w=1913&amp;ssl=1 1913w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-26.png?resize=300%2C91&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-26.png?resize=768%2C232&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-26.png?resize=1024%2C309&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/-1-26.png?resize=400%2C121&amp;ssl=1 400w\" sizes=\"auto, (max-width: 1170px) 100vw, 1170px\" data-recalc-dims=\"1\" \/><\/a><figcaption id=\"caption-attachment-10173\" class=\"wp-caption-text\">[\ubc29\ubb38\uc790 \uc790\ub3d9 \uba54\uc2dc\uc9c0] \ud0c0\uac9f \uc124\uc815\uc744 \uc138\ubd84\ud654\ud558\uc5ec \uc790\ub3d9 \uba54\uc2dc\uc9c0 \uc804\uc1a1\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/figcaption><\/figure> <figure id=\"attachment_10174\" aria-describedby=\"caption-attachment-10174\" style=\"width: 1552px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/ko-lp-90s.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10174\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/27\/working_cx\/ko-lp-90s\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/ko-lp-90s.png?fit=1552%2C502&amp;ssl=1\" data-orig-size=\"1552,502\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"[KO] LP 90s\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/ko-lp-90s.png?fit=300%2C97&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/ko-lp-90s.png?fit=1024%2C331&amp;ssl=1\" class=\"wp-image-10174 size-full\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/ko-lp-90s.png?resize=1170%2C378&#038;ssl=1\" alt=\"\" width=\"1170\" height=\"378\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/ko-lp-90s.png?w=1552&amp;ssl=1 1552w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/ko-lp-90s.png?resize=300%2C97&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/ko-lp-90s.png?resize=768%2C248&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/ko-lp-90s.png?resize=1024%2C331&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/ko-lp-90s.png?resize=400%2C129&amp;ssl=1 400w\" sizes=\"auto, (max-width: 1170px) 100vw, 1170px\" data-recalc-dims=\"1\" \/><\/a><figcaption id=\"caption-attachment-10174\" class=\"wp-caption-text\">[Intercom \uc790\ub3d9 \uba54\uc2dc\uc9c0] \ud2b9\uc815 \ud398\uc774\uc9c0\uc5d0\uc11c 90\ucd08 \uc774\uc0c1 \uc9c0\ub0ac\uc744 \uc2dc\uc810\uc5d0 \uc704\uc640 \uac19\uc740 \uc790\ub3d9 \uba54\uc2dc\uc9c0\ub97c \ubc1b\uac8c \ub429\ub2c8\ub2e4.<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>\n<strong><span style=\"font-size: 18pt;\">4. \uc571(App) \ub9ac\ubdf0 \uad00\ub9ac<\/span><\/strong><\/p>\n<hr \/>\n<p>CX\ud300\uc758 \ub610 \ub2e4\ub978 \ub9c9\uc911\ud55c \uc784\ubb34\ub294 \uc571 \uc2a4\ud1a0\uc5b4 \ub9ac\ubdf0 \uad00\ub9ac\uc785\ub2c8\ub2e4.\u00a0<\/p>\n<p>\uc794\ub514\uc5d0 \ub300\ud55c \uc0c8\ub85c\uc6b4 \ub9ac\ubdf0\uac00 \ub2ec\ub9ac\uba74 &#8216;App Review&#8217; \ud1a0\ud53d\uc5d0 \ubc14\ub85c \uc54c\ub9bc\uc774 \ub4e4\uc5b4\uc640 \uc2e4\uc2dc\uac04 \ub300\uc751\uc774 \uac00\ub2a5\ud574\uc9d1\ub2c8\ub2e4.\u00a0<\/p>\n<figure id=\"attachment_9905\" aria-describedby=\"caption-attachment-9905\" style=\"width: 1801px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/app-review-_-exit-survey.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"9905\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/27\/working_cx\/app-review-_-exit-survey\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/app-review-_-exit-survey.png?fit=1801%2C371&amp;ssl=1\" data-orig-size=\"1801,371\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"App Review _ Exit Survey\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/app-review-_-exit-survey.png?fit=300%2C62&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/app-review-_-exit-survey.png?fit=1024%2C211&amp;ssl=1\" class=\"wp-image-9905 size-full\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/app-review-_-exit-survey.png?resize=1170%2C241&#038;ssl=1\" alt=\"\" width=\"1170\" height=\"241\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/app-review-_-exit-survey.png?w=1801&amp;ssl=1 1801w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/app-review-_-exit-survey.png?resize=300%2C62&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/app-review-_-exit-survey.png?resize=768%2C158&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/app-review-_-exit-survey.png?resize=1024%2C211&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/app-review-_-exit-survey.png?resize=400%2C82&amp;ssl=1 400w\" sizes=\"auto, (max-width: 1170px) 100vw, 1170px\" data-recalc-dims=\"1\" \/><\/a><figcaption id=\"caption-attachment-9905\" class=\"wp-caption-text\">[App Review webhook\ud1a0\ud53d \ud654\uba74]<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/appfollow.io\/\">\uc571\ud314\ub85c\uc6b0(APPFOLLOW)<\/a>\ub97c \ud65c\uc6a9\ud574 \uc571 \ub9ac\ubdf0\ub97c \ube60\ub974\uace0 \ud3b8\ub9ac\ud558\uac8c \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/p>\n<figure id=\"attachment_10067\" aria-describedby=\"caption-attachment-10067\" style=\"width: 1484px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/appfollow.png?ssl=1\"><img loading=\"lazy\" decoding=\"async\" data-attachment-id=\"10067\" data-permalink=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/27\/working_cx\/appfollow\/\" data-orig-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/appfollow.png?fit=1484%2C588&amp;ssl=1\" data-orig-size=\"1484,588\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"appfollow\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/appfollow.png?fit=300%2C119&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/appfollow.png?fit=1024%2C406&amp;ssl=1\" class=\"wp-image-10067 size-full\" src=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/appfollow.png?resize=1170%2C464&#038;ssl=1\" alt=\"\" width=\"1170\" height=\"464\" srcset=\"https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/appfollow.png?w=1484&amp;ssl=1 1484w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/appfollow.png?resize=300%2C119&amp;ssl=1 300w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/appfollow.png?resize=768%2C304&amp;ssl=1 768w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/appfollow.png?resize=1024%2C406&amp;ssl=1 1024w, https:\/\/i0.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/11\/appfollow.png?resize=400%2C158&amp;ssl=1 400w\" sizes=\"auto, (max-width: 1170px) 100vw, 1170px\" data-recalc-dims=\"1\" \/><\/a><figcaption id=\"caption-attachment-10067\" class=\"wp-caption-text\">[App Follow \ud654\uba74]<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p>\uc9c0\uae08\uae4c\uc9c0 \uc794\ub514 CX\ud300\uc758 \uc628\ub77c\uc778 \uc5c5\ubb34\ud65c\ub3d9\uc744 \uc54c\uc544\ubcf4\uc558\ub294\ub370\uc694,\u00a0\uad81\uae08\uc99d\uc774 \ud480\ub9ac\uc168\ub098\uc694~?<\/p>\n<p>\ub2e4\uc74c \uae00\uc740 \uc794\ub514 CX\ud300\uc758 \uc77c\ud558\ub294 \ubc95 \ub450 \ubc88\uc9f8 <a href=\"https:\/\/blog.jandi.com\/ko\/2018\/12\/10\/cx_offline_jandi_tip\/\"><strong>#\uc624\ud504\ub77c\uc778\ud3b8<\/strong><\/a>\uc785\ub2c8\ub2e4. \uc624\ud504\ub77c\uc778\uc5d0\uc11c \uc0ac\uc6a9\uc790\ubd84\ub4e4\uacfc \uc5b4\ub5bb\uac8c\u00a0 \uc794\ub514\ub97c \uc774\uc6a9\ud574 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\ud558\uace0 \uc788\ub294\uc9c0 \uadf8 \ube44\ubc95\uc744 \ud568\uaed8 \uc77d\uc5b4\ubcf4\uc138\uc694.<\/p>\n<p>\uad81\uae08\ud55c \uc810\uc774 \uc788\uc73c\uc2dc\ub2e4\uba74 \uc5b8\uc81c\ub4e0\uc9c0 <a href=\"https:\/\/support.jandi.com\/hc\/ko\/articles\/115002591163-1-1-%EB%AC%B8%EC%9D%98%ED%95%98%EA%B8%B0\">[1:1 \ubb38\uc758\ud558\uae30]<\/a>\ub97c \ud1b5\ud574\uc11c \ub9d0\uc500\ud574\uc8fc\uc138\uc694!<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><a href=\"http:\/\/www.jandi.com\/\"><img decoding=\"async\" class=\"aligncenter jetpack-lazy-image jetpack-lazy-image--handled\" src=\"https:\/\/i1.wp.com\/blog.jandi.com\/ko\/wp-content\/uploads\/sites\/4\/2018\/09\/blog-banner.png?resize=768%2C125\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uace0\uac1d\uacbd\ud5d8(Customer Experience)\uc758 \uc758\ubbf8\ub97c \uc54c\uace0 \uacc4\uc2e0\uac00\uc694? CX\uc758 \uc758\ubbf8 \uadf8\ub9ac\uace0 \uc794\ub514 CX\ud300\uc774 \uc5b4\ub5a4 \ud234(Tool)\uc744 \uc0ac\uc6a9\ud558\uace0 \uc5b4\ub5bb\uac8c \uc77c\uc744 \ud558\ub294\uc9c0 \uc18c\uac1c\ud574 \ub4dc\ub9bd\ub2c8\ub2e4. #\uc628\ub77c\uc778\ud3b8<\/p>\n","protected":false},"author":1,"featured_media":10414,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2164,2171],"tags":[1982,388,1705,737,1981,108,1979,1983,775,937,226,197,1980,15,739,30,239,260],"class_list":["post-9795","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-introduce","category-jandi_tip","tag-appfollow","tag-cs","tag-customer-experience","tag-cx","tag-intercom","tag-jandi","tag-zendesk","tag-1983","tag-775","tag-937","tag-226","tag-197","tag-1980","tag-15","tag--cx","tag-30","tag-239","tag-260"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>2\uba85\uc774\uc11c 20\ub9cc \uc720\uc800 \uad00\ub9ac\ud558\uae30 #1 \uc628\ub77c\uc778\ud3b8 - \uc5c5\ubb34\uc6a9 \ud611\uc5c5\ud234 JANDI \ube14\ub85c\uadf8<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.jandi.com\/ko\/2018\/11\/27\/working_cx\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2\uba85\uc774\uc11c 20\ub9cc \uc720\uc800 \uad00\ub9ac\ud558\uae30 #1 \uc628\ub77c\uc778\ud3b8\" \/>\n<meta property=\"og:description\" content=\"\uace0\uac1d\uacbd\ud5d8(Customer Experience)\uc758 \uc758\ubbf8\ub97c \uc54c\uace0 \uacc4\uc2e0\uac00\uc694? 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